The implementation process was fairly smooth, felt very supported by the SharpenCx team throughout the build and were very accomodating when we needed extra support in the training aspect. It is a great contact center solution system as there is a wide range of trackable metrics. Our contact center uses the system daily and it is very user friendly and has helped reduce our abandoned/missed calls. The system offers several feautres and the support team has been great at walking us step by step to make sure that we are able to take full advantage of what the system offers. The administrator account does require more time and knowledge to navigate but the SharpenCx team has been great at providing the support when needed. Thank you to Mack, Matt, and Amila for all the support that they have provided, the Jira team is also very quick to respond and troubleshoot.

Sharpen has a lot of functionalities which isn't offered by many other CX's.

The ease of integration is way too easy, as they believe in a low-code creation environment. The pre-built templates and modules make getting started easier. They believe in honesty and professional customer support.