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Sharpen Technologies

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60 reviews
  • 3 profiles
  • 4 categories
Average star rating
4.1
Serving customers since
2011

Profile Name

Star Rating

36
13
5
2
4

Sharpen Technologies Reviews

Review Filters
Profile Name
Star Rating
36
13
5
2
4
Derrel R.
DR
Derrel R.
01/09/2024
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review

Ytel - The best dialer that a call center could ask for!!!

|Ytel
I love the new updates that Ytel implemented on 1/9/23! I love the features that Ytel provides for agents who are taking calls. It helps agents be much better at their jobs with the ability to track their call history, time their calls, analyze data on their own, etc... This makes them feel much more than just a "call center agent', and makes them feel more involved. Especially the feature that allows them to see other agent's activity on the dialer.
Jose A. C.
JC
Jose A. C.
01/09/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Why the Ytel dialer is superior to others.

|Ytel
What our company likes best about the Ytel platforms is how easily it can be scaled. From one user to 250 users the scalability is tremendously easy. The ability to access real-time data and analytics helps us monitor performance, track KPI's and make informed decisions. Ytel's customer support is second to none.
Zachary O.
ZO
Zachary O.
--
01/03/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

My experience with Ytel

|Ytel
Ytel is very user friendly and extremely easy to learn. Any changes can be done quickly and efficiently. Can easily implement time zone control and skill based routing. Have been using the platform for over 3 years with no major issues whatsoever, spending thousands of hours in it a year.

About

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HQ Location:
Indianapolis, IN

Social

@Sharpentech

What is Sharpen Technologies?

Sharpen Technologies is a customer experience management platform that specializes in enhancing communication and engagement for businesses. Their solutions focus on optimizing call center operations, improving customer interactions, and leveraging data analytics to drive better service outcomes. By providing a unified platform for managing customer relationships, Sharpen Technologies aims to empower organizations to deliver exceptional experiences across various channels. For more information, visit their website at https://sharpencx.com/.

Details

Year Founded
2011
Website
sharpencx.com