I use Syncro at work to track clients and their computer and IT assets, run scripts, take payments, and track shop sales. I appreciate how it streamlines the business process and has everything we need in one place, from tracking customers to inventory management and software integrations. I like the scripting modules in the asset management section, which allow me to remediate issues and run diagnostics on one or multiple computers to quickly diagnose or solve customer problems. It reduces the workload by enabling me to schedule or immediately run a script, fixing issues without disrupting the customer's workflow. Additionally, we use Syncro with their bundled remote software, Splashtop, as well as purchasing Bitdefender licenses through their platform, and have begun using their Microsoft 365 integration for user management.

I love that Syncro is very simple to learn and use, which makes it incredibly convenient. The notifications system is great too, ensuring that no one misses any new updates or customer requests. I also appreciate how easy it is to track and record everything, and I like that we can customize our support forms through widget flows. Additionally, the integration with our Slack channels is a big plus, as it keeps us updated and informed about everything.

I use Syncro for ticket, asset, and customer management, and I find it quite feature-rich with tools like remote capabilities, scripting, and automations. I love the scripting and available scripting library, which fit well with the automations, resolving errors as soon as they occur. The Syncro script library is incredibly helpful, as it allows me to add scripts to our account with just a click of a button, making it an ideal tool for any IT person. The initial setup was quick, and we got it live in just a few moments.