RingCentral

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3,532 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

1,553 reviews

AI-powered communications that redefines customer engagement for modern teams.

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RingCentral Events

1,022 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingCentral Video

505 reviews

Modern messaging for modern teams

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RingCentral Contact Center

255 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

54 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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Star Rating

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99

RingCentral Reviews

Review Filters
Profile Name
Star Rating
2280
900
186
67
99
Verified User
U
Team Lead (intelligence automation)
Small-Business (50 or fewer emp.)
4.5/5

RingCX excels with its practical AI integration and omnichannel capabilities, allowing agents to manage voice, video, and digital interactions seamlessly from a single interface. The platform's recent updates enable supervisors to oversee both AI and human agents effectively through unified dashboards.

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Summarized using AI
Anshu Y.
AY
Anshu Y.
DeveloperSmall-Business (50 or fewer emp.)
11/10/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Less Hassle, Better Communication, and Easier Teamwork

I like RingEX because it is easy to use and has many useful features. We can make calls, send messages, join meetings, and share information in one place. The call quality is good, and it makes daily communication easier
TR
Theodor R.
Director Sales DepartmentMid-Market (51-1000 emp.)
11/10/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Professional Call Handling That Speeds Up Customer Responses

I really appreciate how professionally it handles calls, delivers accurate answers to frequently asked questions, and routes priority calls to the right department. It has proven extremely useful for consistently managing a high volume of customer interactions without losing track of what matters. I’d also like to highlight how easy it is to implement, especially compared with other AI-based voice tools we’ve tested.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG