RingCentral

Show rating breakdown
3,532 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
Profile Filters

All Products & Services

Product Avatar Image
RingEX

1,553 reviews

AI-powered communications that redefines customer engagement for modern teams.

Product Avatar Image
RingCentral Events

1,022 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

Product Avatar Image
RingCentral Video

505 reviews

Modern messaging for modern teams

Product Avatar Image
RingCentral Contact Center

255 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

Product Avatar Image
RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

Product Avatar Image
RingCentral AI Receptionist (AIR)

54 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

Product Avatar Image
RingCentral Engage Digital

0 reviews

Product Avatar Image
RingCentral Engage Voice

0 reviews

Product Avatar Image
RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

Profile Name

Star Rating

2280
900
186
67
99

RingCentral Reviews

Review Filters
Profile Name
Star Rating
2280
900
186
67
99
Verified User in Information Technology and Services
I
Associate Consultant
Information Technology and Services
Enterprise (> 1000 emp.)
4/5

RingCentral Events excels in managing live speaker interactions and creating an engaging summit atmosphere with features like a private green room and breakout sessions. The ability to clone past event setups significantly reduces preparation time, transforming setup from days to minutes.

View Full Review
Summarized using AI
GC
Gaurav C.
Senior Software DeveloperInformation Technology and ServicesEnterprise (> 1000 emp.)
11/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Effortless AI Call Triage, Though Costs and Setup Need Care

I like how RingCentral AI Receptionist (AIR) connects conversational AI with practical phone handling without making me build complex call flows from scratch. It handles callers speaking over prompts surprisingly well: it pauses and adjusts to the context instead of replaying a menu. I also value the warm handoff, which gives my team a transcript summary and the caller’s intent so we can take over without asking them to start over. I can send booking links, forms, or documentation by SMS while keeping the call going, and I like being able to keep critical terms and service boundaries exact while letting routine answers stay conversational. AIR answers common questions from our documentation, books consultations into synced calendars, and helps us handle after-hours inquiries without pulling our team away from focused work. Its calendar, CRM, phone routing, and Slack connections make it useful as part of our day-to-day workflow. Getting a basic bot live was surprisingly low-effort: the setup wizard got us started in under an hour without custom telephony scripts, and connecting our calendar and CRM was straightforward.
RF
Rodrigue F.
Inside Sales AgentSmall-Business (50 or fewer emp.)
11/08/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive Call Reporting and Scheduling That Boosts Daily Efficiency

I especially like the feature that lets me generate reports on all the actions performed during a phone call. I also appreciate how simple and intuitive it is to manage contact lists and update call statuses within the interface. On top of that, I really like the calendar scheduling feature, which makes it easier to handle appointments and stay on top of follow-ups.

About

Contact

HQ Location:
Belmont, CA

Social

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG