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RingCentral

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3,364 reviews
  • 9 profiles
  • 32 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

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Profile Name
Star Rating
2186
828
185
67
98
WT
William T.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Custom Hold Music and Messaging That Makes Us Sound More Professional

This sounds so minor but our old setup just played whatever was on local radio when someone got put on hold, which meant customers occasionally heard an ad for a competitor or some news story that had nothing to do with us. Set up custom hold music with our own actual messaging mixed in, business hours, a mention of our website, something that sounds like us instead of a random station nobody chose. Had a customer actually mention the hold message positively once, said it made us feel more put together than expected for a smaller company.
ER
Emily R.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

AIR Handles Routine Stock Calls, Freeing Up Staff Time

I run a small hardware store and my part timer was spending a genuinely absurd chunk of her shift just answering the phone for stock questions, do you have this size, is that brand in right now, stuff she had to walk over and check every single time anyway. Set up AIR with our actual inventory info loaded in, and now it answers a good chunk of those on its own, only ringing through to her when it's something more specific it can't handle. She actually mentioned unprompted that she gets way more done on slow weekday afternoons now.
ER
Emily R.
09/26/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Unified Hybrid Check-In, but the Mobile App Needs More Stability

Ran our first real hybrid conference this year, some people in the room, some joining remote, and I was honestly dreading check in at the door being its own separate mess from the online registration data. Turned out scanning a badge at check in just matched against the same registrant record from online sign up, so attendance for someone who showed up in person updated the exact same system tracking our virtual attendees. Didn't have two separate spreadsheets to reconcile at the end like I fully expected going in.

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG