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RingCentral

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3,158 reviews
  • 6 profiles
  • 32 categories
Average star rating
4.3
#1 in 8 categories
Grid® leader
Serving customers since
1999
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RingCentral Reviews

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Profile Name
Star Rating
2074
741
179
67
98
Partha Protim P.
PP
Partha Protim P.
Product II Experienced professional in the field of IT Consulting & Research
07/19/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

RingCX Unifies Voice & Digital Channels with Powerful AI Tools

Best thing about RingCX is its capability to unify voice and digital channels. It eliminates the need to switch between different apps/screens. Moreover, the availability of AI tools such as AVA efficiently generates Notes, Summaries and Meeting Transcriptions. It also uses Machine Learning Algorithms to forecast Volume which allows for resource allocation. Then there is the AI-powered Quality Management Tool which analyzes and evaluates calls to provide a Rating score automatically.
Verified User
G
Verified User
07/17/2026
Validated Reviewer
Review source: Organic

Streamlined Communication with Minor Hiccups

I like the ability to send and receive text messages, which allows me to quickly get information from clients. It's particularly handy when I have a simple question or need to remind someone about something, like when payroll is due. Clients seem more comfortable with texting and can respond more quickly, even while they're on jobs. I also appreciate that RingEX lets us correspond with clients on the phone or desktop without needing to use our personal numbers. Setting up a call queue schedule is helpful as it lets us coordinate our days off while ensuring the phones are always answered. Although the initial setup was a bit overwhelming due to many settings, I found it relatively easy for such a complex software with numerous functions.
Verified User in Mental Health Care
AM
Verified User in Mental Health Care
07/17/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Streamlined Call Queues and Monitoring for Better Customer Service

That I can set up my reception team on a que and then set the lines to them they have and not have to worry about having a dedicated operator anymore. That I can monitor the calls for better customer service across the board in all departments in our office.

About

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HQ Location:
Belmont, CA

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@RingCentral

What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG