RingCentral

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3,532 reviews
  • 9 profiles
  • 55 categories
Average star rating
4.3
#1 in 12 categories
Grid® leader
Serving customers since
1999
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RingEX

1,553 reviews

AI-powered communications that redefines customer engagement for modern teams.

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RingCentral Events

1,022 reviews

Create engaging webinar and event experiences with RingCentral Events. Run personalized AI-powered events that reflect your brand, build community, and create a lasting impression with your audience from start to finish.

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RingCentral Video

505 reviews

Modern messaging for modern teams

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RingCentral Contact Center

255 reviews

RingCentral Contact Center is the AI platform for orchestrating workflows, agents & knowledge at unmatched precision and scale. It's the only solution that brings market leading unified communications and contact center together, under one platform.

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RingCX

143 reviews

RingCX is an AI-powered CCaaS solution offering effortless omnichannel customer experiences across voice and 20+ digital channels powered by AI before, during, and after interactions.

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RingCentral AI Receptionist (AIR)

54 reviews

RingCentral AIR™ is a 24/7 generative AI phone agent designed to handle routine calls, books appointments, captures leads, routes inquiries, and even send texts—all in a natural, human-like tone.

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RingCentral Engage Digital

0 reviews

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RingCentral Engage Voice

0 reviews

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RingCentral AI Conversation Expert (ACE)

0 reviews

Analyze every conversation with powerful AI, Unlock value from every customer interaction, automatically keep CRMs up to date, and provide on-the-spot AI coaching tips.

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99

RingCentral Reviews

Review Filters
Profile Name
Star Rating
2280
900
186
67
99
Verified User
U
Senior Manager - Data Analytics & Reporting
Mid-Market (51-1000 emp.)
5/5

RingCentral Events offers a comprehensive platform for creating and managing online events, including features for registration and attendee tracking. The ability to access automatically recorded events after they conclude enhances its utility for ongoing training and briefings.

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Rajat S.
RS
Rajat S.
Marine EngineerMid-Market (51-1000 emp.)
11/11/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

RingCX Analytics Dashboard Makes Contact Center Monitoring Easy

I like how RingCX provides a centralized dashboard to monitor different contact center activities in one place. The analytics dashboard makes it easy to track important metrics such as average queue time, average handle time, average talk time, and abandon rate. I also appreciate the different filters available for accounts, channels, agent groups, teams, and locations, which make it easier to analyze performance and get a better understanding of daily operations.
Verified User in E-Learning
UE
Customer Success Manager
E-Learning
Mid-Market (51-1000 emp.)
4/5

RingCX provides a comprehensive view of customer interactions across various support channels, which is crucial for effective communication. The reporting features are beneficial for tracking performance and identifying issues.

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HQ Location:
Belmont, CA

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What is RingCentral?

RingCentral, Inc. (NYSE: RNG) is a global leader in AI–powered customer engagement, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. Powered by advanced AI capabilities, RingCentral delivers intelligence at every phase of the conversation journey — before, during, and after each human interaction. With RingCentral, businesses can work smarter, respond faster, and connect more meaningfully with their customers.

Details

Year Founded
1999
Ownership
NYSE:RNG