--- title: RepairDesk Reviews meta\_title: 'RepairDesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how RepairDesk works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 25 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # RepairDesk Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by RepairDesk but has limited features. Are you part of the RepairDesk team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! RepairDesk is a modern repair shop management software designed to automate operations for single-store, multi-store, franchise, and mail-in repair depot businesses. This highly customizable software serves many industry verticals including cell phone, computer, drone, electronic, watch & jewelry, shoe, small engine repairs, wireless repair, bike repair, and more. Start using RepairDesk today to effortlessly track repair jobs, manage inventory, order stock, and streamline your repair store operations. * * * Seller [Repairdesk](https://www.g2.com/sellers/repairdesk) Discussions [RepairDesk Community](https://www.g2.com/products/repairdesk-repairdesk/discuss) Languages Supported Arabic, German, English, French Solution Type All-in-One Overview by Sajjasd Ahmad (Create work orders, in-take customer signature or process any type of payment for an outstanding retail experience) Show More ## Pricing Pricing provided by RepairDesk. ### Essential $99.00 5 user Per Month ### Growth $149.00 8 Users per location Per Month [ View More Pricing Information ](https://www.g2.com/products/repairdesk-repairdesk/pricing) ## Top-Rated Alternatives [ ![Kickserv](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kickserv") Kickserv 4.5/5(181) ](https://www.g2.com/products/kickserv/reviews) [ ![mHelpDesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "mHelpDesk") mHelpDesk 4/5(146) ](https://www.g2.com/products/mhelpdesk/reviews) [ ![RepairShopr](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "RepairShopr") RepairShopr 4.6/5(27) ](https://www.g2.com/products/repairshopr/reviews) [ View All Alternatives ](https://www.g2.com/products/repairdesk-repairdesk/competitors/alternatives) ## User Insights Average based on 25 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## RepairDesk Integrations (5) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") 3CX ](https://www.g2.com/products/3cx/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") QuickBooks Online ](https://www.g2.com/products/quickbooks-online/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") RESTful JSON API ](https://www.g2.com/products/restful-json-api/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe Payments ](https://www.g2.com/products/stripe-stripe-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") WooCommerce ](https://www.g2.com/products/woocommerce/reviews) Show More MK mahima K. Operations Head Small-Business (50 or fewer emp.) 7/28/2026 "Responsive Support and Tailored Tracking" 4.5/5 What do you like best about RepairDesk? One thing I really appreciated was that the team listened to our requirements and helped us add a customer and employee tracking feature. This has been very helpful for our business. The account manager and customer support team have also been excellent. They are responsive, helpful and easy to deal with whenever we need support. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? The main limitation is the lack of a custom reporting feature. It would be helpful to select specific columns and create reports based on our own business requirements. At the moment, reporting feels limited when we need more detailed or customised data. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? Before this update, we could not easily see repairs completed by the team if the tickets had been created on earlier dates. This made it difficult to review the actual work completed on a particular day, especially when changes or updates were made to older repair tickets. We raised this with RepairDesk, and they took the feedback on board. They added a date-wise filter that now allows us to see repairs completed on a specific date, even when the original ticket was created earlier. This has made team performance tracking much clearer and has reduced the time spent manually checking older tickets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mark C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark C.") MC Mark C. Founder Consumer Services Small-Business (50 or fewer emp.) 7/21/2026 "Feature-Rich, All-in-One Software with Truly Caring Support" 5/5 What do you like best about RepairDesk? The software does everything! Tracks inventory, customers, creates estimates, invoices, reports, and has integrations that seem to just keep expanding. The feature-rich environment mitigates the need to use third party apps. If you dream it, the team will truly attempt to make it a reality. True human care and sincere support to fuel your business' success. A special thanks to Wasif and Wasim for their excellent support. They have been great to work with throughout the process. They don't just answer questions; they take the time to understand what I'm trying to accomplish and work with me to find a solution. It's nice knowing there's someone I can reach out to who follows up and genuinely wants to help. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? The knowledge base may be misleading if you don't have the integration enabled at the account-level but the team is always there to explain. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? We are a two-man shop. Repair desk allows us to see each other's customer check-ins and see the information on tickets on our own. This saves time especially when we get busy. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Japheth S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Japheth S.") JS Japheth S. Sewing Department Manager Small-Business (50 or fewer emp.) 5/8/2026 "Highly Customizable, Stellar Support for our Sewing Machine Repair Shop" 5/5 What do you like best about RepairDesk? I love that RepairDesk allows us to customize it to meet all of our needs, especially for our unique business of repairing sewing machines. We can change how tickets are created and track the accessories included with each item at check-in. This is huge for us. We specialize in high-end sales, and the ability to track what's sold alongside having serialized inventory is crucial. Another thing I absolutely love about RepairDesk is their customer support. Having a dedicated account manager accessible within minutes is vital when issues arise. I also love the way I can interact directly with my customers from within the point of sale system, whether through text or email, and have all communication documented. It eliminates misunderstandings and provides clear communication with a documentation backup, which is vital to align customer expectations. They also have a very stable system that experiences very little downtime which is also very important! RepairDesk's intergration with Woocommerce for our website is WAY better than the other POS systems that we have had in the past. Pricing is not cheap, but after the first year with them, I feel that it is well worth the money! I have not worked with the AI models too much yet, but what I have used has been helpful. To simply type the basics of what we did in the repair and then let AI polish it up for us has saved significant typing time for our staff, especially those who can't type well, but they still need to proof the notes as sometimes the nuances of what is stated could be misread by the customer. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? The sheer volume of options and the ability to change features can be a little overwhelming when starting out. It's kind of like flying a 747, where you don't know what all those knobs and buttons are for. There were some difficulties in figuring out where everything was and ensuring everything was properly mapped in the new system, but they worked with us and after the first two or three months, we had a smoothly running system. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? RepairDesk helps me get my data entered quickly, customize ticket creation, track sales with serialized inventory, and provide clear communication with customers while documenting interactions for clarity and backup. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Abdul Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abdul Q.") AQ Abdul Q. Small-Business (50 or fewer emp.) 7/28/2026 "Effortless Inventory Management with RepairDesk" 5/5 What do you like best about RepairDesk? I find RepairDesk very easy to use and friendly, which is great for keeping mobile stock and accessories. I really like adding new phones as it's straightforward, and it gives us a warning on stock before it runs out. The initial setup was also very easy. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? I think after entering the IMEI, it should automatically select the phone model, color, and storage. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? I use RepairDesk for managing mobile stock and accessories. It's very easy to use and friendly, helping me add new phones efficiently. It warns me before stock runs out, ensuring I maintain inventory without interruptions. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Saber A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saber A.") SA Saber A. CEO Small-Business (50 or fewer emp.) 2/7/2026 "One System for Everything, Phenomenally Simple" 5/5 What do you like best about RepairDesk? I like how RepairDesk has a lot of unique features. The credit card system is fully integrated, which makes it easy and simple. The phone system is phenomenal, particularly when a customer calls and their work order pops up. It's simple and makes it pretty much easy. The system is transparent, and both we and the customers love it. It's phenomenal and amazing. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? I'd say one of the biggest things that we perhaps would need to improve upon is the inventory module. And to avoid glitches. I mean, it's a POS system. It's a software system. It's pretty much hard to not have glitches, but it's just still another glitches as much as possible. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? RepairDesk puts us into structure, handling inventory, payments, customer database, and reporting in one system. Our phone line is integrated, making customer interaction smooth. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nick S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nick S.") NS Nick S. Owner Small-Business (50 or fewer emp.) 4/16/2026 "Stable, Scalable, and Built for Real Repair Workflows" 5/5 What do you like best about RepairDesk? The combination of stability, feature depth, and responsive support. It gives us the tools to run efficiently without worrying about the system failing. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? I honestly can't think of any. It is highly customizable. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? It solves the challenge of keeping our repair tickets, customer communication, and documentation organized in one place. As an Apple Authorized Service Provider, we have strict requirements for record keeping, and RepairDesk allows us to consistently meet those standards while keeping our workflow efficient. It also simplifies payment processing, review management, and day-to-day operations so our team can focus more on the customer and less on managing systems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![KHEM T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "KHEM T.") KT KHEM T. Manager Small-Business (50 or fewer emp.) 7/27/2026 "Feature-Rich and Reporting That Delivers" 4/5 What do you like best about RepairDesk? Variety of features that are provided including inventory and reporting features Review collected by and hosted on G2.com. What do you dislike about RepairDesk? Too complicated to use sometimes and some features could be more intuitive Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? Making sure I can track all my repairs and my customers information to make sure nothing goes missing Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Jose C. Manager Small-Business (50 or fewer emp.) 7/10/2026 "Amazing Support, Seamless Integrations, and an Intuitive RepairDesk Experience" 5/5 What do you like best about RepairDesk? Amazing support and integrations. The user experience feels intuitive and easy to navigate, which makes the overall experience smooth. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? I like everything about RepairDesk. There is nothing I can think about right now. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? I find everything i need for my business in RepairDesk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic Review from User Profile ![Jeff B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeff B.") JB Jeff B. 2/5/2026 "Endless Functionality, Flawless Support, Seamless Setup" 5/5 What do you like best about RepairDesk? I like RepairDesk because it has all the functionality that I need for my busy repair shop. It integrates with my website, buyback software, and phone testing software, making things seamless. I appreciate how it tracks inventory, manages repair tickets, and automates customer notifications. Their support is unparalleled; they truly care about customers and implement requested changes or feature requests. Communicating with the repair shop community is great, and they've built in features like the rush queue and deposit requirements that work well for me. Their commitment to regularly updating and improving the software is fantastic. The setup was seamless, with all customer, product, and ticket data imported effortlessly. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? There are just minor graphical updates that are needed, some UI updates and things like that, but they're actively working on that. Every few weeks, there's an update to the system which I am always excited to see, and they listen to the feedback on anything that is implemented. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? RepairDesk keeps track of all our repair tickets, manages rush and regular queues, requires deposits (a setting I use) to eliminate tire kickers, and live inventory integrates with my website (WooCommerce). It handles purchasing, receiving, mail in repairs, and provides automated customer notifications, making my busy shop run smoothly. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MT Michael T. Owner Information Technology and Services Small-Business (50 or fewer emp.) 1/29/2026 "Exceptional Tool for Electronics Repair Businesses" 5/5 What do you like best about RepairDesk? I like the quality of life updates in RepairDesk and how their customer service is really quick at resolving issues. I also appreciate the updates they provide when there are server side issues. It's great to have the ability to correspond directly with executive individuals at the company to test new features and provide feedback. This makes me feel like I'm contributing to making RepairDesk one of the best repair shop software options out there. Additionally, the simplified initial setup was a breeze thanks to the helpful support team and account representative, who ensured everything was set up to our liking, including our internal hardware like the thermal printer. Review collected by and hosted on G2.com. What do you dislike about RepairDesk? I'd like an integration with Amazon to pull in order syncs because sometimes we have to purchase through Amazon. This would reduce the manual inputting of data. Review collected by and hosted on G2.com. What problems is RepairDesk solving and how is that benefiting you? RepairDesk expedites job tickets, tracks progress, and provides complete documentation for customers. It helps verify completed work, and its integration with service receipts simplifies customer interactions. It's quick in resolving issues and testing new features is a plus. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about RepairDesk? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about RepairDesk ](https://www.g2.com/products/repairdesk-repairdesk/discussions/new) GU Guest User What is RepairDesk used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-repairdesk-used-for) [ View all Discussions ](https://www.g2.com/products/repairdesk-repairdesk/discuss) ## Pricing Options Pricing provided by RepairDesk. ### Essential $99.00 5 user Per Month ### Growth $149.00 8 Users per location Per Month [ View More Pricing Information ](https://www.g2.com/products/repairdesk-repairdesk/pricing) ##### Categories on G2 [Repair Shop](https://www.g2.com/categories/repair-shop) ##### Explore More [Top-rated tools for tracking workspace utilization](https://www.g2.com/discussions/what-are-the-top-rated-tools-for-tracking-workspace-utilization)[What statistical analysis platform handles large datasets and complex computations without slowing down or running out of memory during a long analysis run?](https://www.g2.com/discussions/what-statistical-analysis-platform-handles-large-datasets-and-complex-computations-without-slowing-down-or-running-out-of-memory-during-a-long-analysis-run)[Which solution is most cost-effective for real estate firms?](https://www.g2.com/discussions/which-solution-is-most-cost-effective-for-real-estate-firms) [Best influencer software for businesses in tech](https://www.g2.com/discussions/best-influencer-software-for-businesses-in-tech)[What's the best sales intelligence software for getting accurate, up-to-date decision-maker contact data for outbound prospecting?](https://www.g2.com/discussions/what-s-the-best-sales-intelligence-software-for-getting-accurate-up-to-date-decision-maker-contact-data-for-outbound-prospecting)[Pros and Cons Details](https://www.g2.com/products/repairdesk-repairdesk/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)