RepairDesk Reviews & Product Details

RepairDesk has been an absolute game-changer for our repair business! We've been able to streamline so many aspects of our day-to-day operations, making everything much more organised, efficient and easier to manage. Review collected by and hosted on G2.com.

Very little! If there is something I do not like then their support usually sorts it Review collected by and hosted on G2.com.

I am a retired Army cybersecurity officer and a retired Wall Street technologist. I needed a turnkey repair service to run my vintage microphone repair business. I tried several options and abandoned them before the subscription even ran out as they did not make sense. Then I discovered RepairDesk. I checked out reviews and YouTube videos, and decided to go month-to-month first to see whether I would like it. It was not long before I switched to the lower price by buying a year in advance.

As I got this going, that’s when it happened: the people at RepairDesk helped me daily to get everything started, and they were available the moment I ran into a problem. There is a bit of a steep learning curve, and I’m not using 99% of what I’m paying for yet, but I’m happy with what I get while I learn. My account manager, Aymen Massey, is incredible. She is quick to get me answers, jump on a Zoom/Meets call, and resolve the issues quickly. I highly recommend this product and service! Review collected by and hosted on G2.com.

RepairDesk needs to either finish the CRM or integrate with one like Hub Spot. Just like everywhere else, I end up entering the same data in 4 places and it is a pain to keep everything in sync. Review collected by and hosted on G2.com.

RepairDesk is incredibly easy to use and clearly designed with repair shops in mind. Honestly, it couldn't get much better! It saves us so much time and makes our daily operations much easier.

One of our favorite features is the automated messaging system. Whenever we change a ticket status, RepairDesk automatically sends an email or text message to the customer, so we don't have to spend time calling everyone with updates. The automatic follow-up message after completing a ticket has also helped us tremendously in getting more customer reviews.

Overall, RepairDesk has made our workflow much more efficient, saved us countless hours, and helped us grow our business. Highly recommended for any repair shop! Review collected by and hosted on G2.com.

The only downside for us is the pricing. As a small repair shop, subscription costs can add up, especially as the business grows and we need more features or additional users. It would be great to have more affordable plans or more flexibility in pricing. Other than that, we are very happy with RepairDesk. We haven't come across any major issues, and it has made our daily operations much easier. Review collected by and hosted on G2.com.

We run a computer repair and MSP business, and before switching to RepairDesk, we relied on Google Forms, Google Sheets, and other tools we built ourselves. While those solutions were great because they were free, they simply couldn’t offer all the features and functionality of a true repair ticketing system.

Even though we probably only use 10% or less of what RepairDesk has to offer, it has been great having a professional, all-in-one platform that brings everything together in one place. Instead of spending our time building, maintaining, and managing our own systems, we can focus more on running our business and taking care of our customers.

One thing that really stands out is how involved the owner is. He is very active and clearly cares about his company, his customers, and the success of the businesses that rely on RepairDesk. It’s refreshing to see an owner who takes such a genuine interest in his product and the people using it.

RepairDesk offers far more than we may need today, but having those tools and capabilities available as our business grows is a huge plus. Overall, we're very happy with RepairDesk and would recommend it to any computer repair business looking to streamline operations, stay organized, and make day-to-day life a little easier.

**Five stars from us!** Review collected by and hosted on G2.com.

We do not dislike anything about RepairDesk. They're Great! Review collected by and hosted on G2.com.

One thing I really appreciated was that the team listened to our requirements and helped us add a customer and employee tracking feature. This has been very helpful for our business.

The account manager and customer support team have also been excellent. They are responsive, helpful and easy to deal with whenever we need support. Review collected by and hosted on G2.com.

The main limitation is the lack of a custom reporting feature. It would be helpful to select specific columns and create reports based on our own business requirements. At the moment, reporting feels limited when we need more detailed or customised data. Review collected by and hosted on G2.com.

I like that RepairDesk is web-based, so I can see what’s happening in my business from anywhere, even when I’m overseas. I can check live stock, see how my business is performing and what’s underperforming or doing best, and the dashboard is clear and easy to understand. I can also see what inventory is running low and what I need to order more of. RepairDesk works well for me, and setup is very easy. It’s easy to learn and teach to staff, and everything is straightforward. Review collected by and hosted on G2.com.

RepairDesk works great and I have no complaint, but the price is a little expensive. I’d like it to be a little lower and more reasonable because it’s very high compared with other competitors. Review collected by and hosted on G2.com.

The software does everything! Tracks inventory, customers, creates estimates, invoices, reports, and has integrations that seem to just keep expanding. The feature-rich environment mitigates the need to use third party apps. If you dream it, the team will truly attempt to make it a reality. True human care and sincere support to fuel your business' success.

A special thanks to Wasif and Wasim for their excellent support. They have been great to work with throughout the process. They don't just answer questions; they take the time to understand what I'm trying to accomplish and work with me to find a solution. It's nice knowing there's someone I can reach out to who follows up and genuinely wants to help. Review collected by and hosted on G2.com.

The knowledge base may be misleading if you don't have the integration enabled at the account-level but the team is always there to explain. Review collected by and hosted on G2.com.

RepairDesk has completely streamlined our repair process. It has helped reduce the amount of time a customer’s unit sits on our shelves, and things move much faster with the ticket statuses and automatic emails. It also allows us to provide customers with estimates and invoices, which we previously had to handle manually.

One thing I think really sets RepairDesk apart is their customer service. Their team is always available to assist us when we have a question, and they are constantly listening to feedback and looking for ways to improve the system and our overall quality of life. I think that is extremely important, and it has made a big difference for our team. Review collected by and hosted on G2.com.

I do think the system was not originally built with a more corporate-style team structure in mind, so there are some areas where the workflow could be better suited for a larger team with multiple people handling different parts of the process. That said, the improvements we have requested have typically been implemented within an appropriate amount of time, and the team has been very receptive to our feedback. Review collected by and hosted on G2.com.

I absolutely love using RepairDesk for my retail stores in Tucson, Arizona. The outstanding customer service stands out the most, with everyone reaching out to ensure things are good. The platform is easy to use and gives a bird's eye view of my business, including my profits and commissions, and although there's a bit of setup on the front end, the support and help I receive is unbelievable. RepairDesk is a robust system that allows me to track all my repairs and device sales, input notes for each device, and build custom reports. This simplicity helps me manage device purchasing efficiently, as we sell a lot of phones, and it's essential to have everything I need at my fingertips. Review collected by and hosted on G2.com.

I think it would be really helpful if there was an integrated program for checking IMEI numbers to instantly know if a device is blacklisted. Adding a couple of tools like that would definitely enhance the experience. Review collected by and hosted on G2.com.

The seamless way visitors to my website can fill in a RepairDesk form via a widget on my pages and become leads in RepairDesk is fantastic. Then to be able to print tickets to identify devices for repair and send texts and emails is priceless. All this backed up by great support staff who work hard to make it easy for you. Review collected by and hosted on G2.com.

There is nothing to dislike! But I havent seen their competitors - they all seem unresponsive by comparison. Review collected by and hosted on G2.com.