RepairDesk has completely streamlined our repair process. It has helped reduce the amount of time a customer’s unit sits on our shelves, and things move much faster with the ticket statuses and automatic emails. It also allows us to provide customers with estimates and invoices, which we previously had to handle manually. One thing I think really sets RepairDesk apart is their customer service. Their team is always available to assist us when we have a question, and they are constantly listening to feedback and looking for ways to improve the system and our overall quality of life. I think that is extremely important, and it has made a big difference for our team.

I absolutely love using RepairDesk for my retail stores in Tucson, Arizona. The outstanding customer service stands out the most, with everyone reaching out to ensure things are good. The platform is easy to use and gives a bird's eye view of my business, including my profits and commissions, and although there's a bit of setup on the front end, the support and help I receive is unbelievable. RepairDesk is a robust system that allows me to track all my repairs and device sales, input notes for each device, and build custom reports. This simplicity helps me manage device purchasing efficiently, as we sell a lot of phones, and it's essential to have everything I need at my fingertips.

I am a retired Army cybersecurity officer and a retired Wall Street technologist. I needed a turnkey repair service to run my vintage microphone repair business. I tried several options and abandoned them before the subscription even ran out as they did not make sense. Then I discovered RepairDesk. I checked out reviews and YouTube videos, and decided to go month-to-month first to see whether I would like it. It was not long before I switched to the lower price by buying a year in advance.<br><br>As I got this going, that’s when it happened: the people at RepairDesk helped me daily to get everything started, and they were available the moment I ran into a problem. There is a bit of a steep learning curve, and I’m not using 99% of what I’m paying for yet, but I’m happy with what I get while I learn. My account manager, Aymen Massey, is incredible. She is quick to get me answers, jump on a Zoom/Meets call, and resolve the issues quickly. I highly recommend this product and service!