Novi is more than just software; it is a community of associations who are all welcoming, collaborative, and willing to share their insights. What has stood out to us since the beginning, including during onboarding (2019), is the level of customer support they provide and how responsive and supportive the team is. Anytime I’ve had a question or needed help, they’ve been quick to jump in and make sure things get resolved. I also really appreciate the community of other associations using Novi; it’s welcoming, collaborative, and a great place to learn from peers. The software itself is reliable, with strong features and robust reporting that make our work easier. We can configure a multitude of features to fit the specific needs of our association, rather than feeling boxed into a one-size-fits-all model. All features and updates are included in the price with no upselling or "nickel and dime"-ing. It’s very clear that Novi listens: our feedback actually shows up in product updates, which come regularly and make a real difference in how we use the system and can serve our members. We've easily integrated with multiple other vendors for a robust connection of data and varying levels of member access to a variety of resources. Their pricing is transparent and worth every penny (and then some). It was a noticeable increase in cost from our previous AMS, but Novi is an absolute game changer. It changed the course of my own career; I used to spend a good amount of time manually entering accounting transactions into QBO, but since implementing Novi I've had the opportunity to focus on strategic initiatives vs. administrative support. Novi is critical to our Association's success. Most staff are in it every day, and it successfully serves as our 'source of truth' for all operations. I cannot imagine using another AMS again, and I don't anticipate we'll ever need to!

Their customer support is truly second to none—the team is incredibly responsive and generous with their time. Novi excels at membership and process management, making day-to-day operations far more efficient. The website management tools are intuitive and powerful, and the built-in features for community engagement have helped us better connect with our members. With a robust resource library and live trainings that make onboarding seamless, this platform is head and shoulders above what competitors offer.

Novi AMS is Association Management Software designed and supported by individuals that have worked in the Association Management field. They understand our pain points