Netomi has been a spectacular partner the past three years; they have been proactively pushing and innovating to increase the number of calls our bot can deflect, but also where we can create better guest experience opportunities. Over this summer, our contact centre traffic increased by 5X and Netomi's AI helps us handle spikes with ease. It also provides us with analytics allowing us to understand changes in the market and content management system, allowing us to quickly get the right answers to our customers.

Out-of-the-box integration with a variety of CSM Tools (Zendesk, Gladly, etc.). The team also offers a straightforward and user-friendly interface that our team can use to personally optimize the BOTS, as well as create new intents for seasonal queries.

Netomi has revolutionized the way our leadership team views the customer support department. We are a fast-growth company and ticket volume surges are a common occurrence. So much of the day-to-day used to be about solving the same types of questions over and over. With Netomi, we’re finally able to breathe. The work that I do has massive business implications, which are celebrated by the organization at large. Training our AI to resolve and deflect thousands of tickets has saved our company millions of dollars. Netomi has been a true partner. They've helped us with every question we've had and even proactively reach out to share the most up-to-date insights in the market.