Support and handholding is superb. Post deployment they provide weekly sessions and insights as to how the chatbot is performing and how it can be improved. Can be integrated to different platform such as Zendesk. End-to-end ownership of issues is commendable where they will reach out to yur ticketing platforms just to get issues resolved.

- Support from the team - Data-oriented tips - Business-wise goals adequation to the project

At the time I began working with Netomi, I was a member of a small Customer Success team at a rapidly scaling edTech startup with 30M+ global users. By the time our AI was up and running, I had been promoted to Head of Customer Success. Managing Netomi was an integral step to acheiving this promotion, as the team's effort had exponential effects on the entire support organization. Within weeks of implementation of the beginning stages, we had boosted customer satisfaction by 30% by attentively responding to user's concerns and optimizing processes. The AI was effortless to implement and optimize with an immediate impact upon launch and Netomi's communication and outreach was exceptional and accessable.