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Mojo Helpdesk

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242 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2011
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Mojo Helpdesk Reviews

Review Filters
Profile Name
Star Rating
155
75
10
2
0
Verified User in Broadcast Media
UB
Verified User in Broadcast Media
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Makes the job easier.

Mojo keeps my work flow organized and up to date. The alerts keeps me on top of all my events.
Ellis G.
EG
Ellis G.
Associate Professor of Sociology, CSUN
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Clarity and efficiency for over a decade

We love that tickets can be categorized, assigned, tagged, etc, as separate fields, rather than a one-step bucketing of contacts, esp by the user. We can better understand, re-assign, and even export and analyze concerns - and shift assignments among us - pretty easily.
Gilberto C.
GC
Gilberto C.
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Amaazing and Insightful

I love the ease of use, the fact you can take it anywhere, and how versitile it is. I have enjoyed every moment of using MOJO and conitue to use it on a daily basis.

About

Contact

HQ Location:
Austin, Texas

Social

@mojohelpdesk

What is Mojo Helpdesk?

Mojo Helpdesk is a user-friendly ticket tracking and help desk software solution designed to help organizations manage their IT support and customer service queries efficiently. Hosted at https://www.mojohelpdesk.com/, Mojo Helpdesk offers a suite of tools that enables businesses to streamline the handling of support requests, track ticket progress, and ensure timely resolution of customer and employee issues.Key features of Mojo Helpdesk include an intuitive ticketing system, a self-service knowledge base, asset tracking, and performance metrics. These features make it possible for support teams to deliver a consistently high level of service, improve response times, and maintain a detailed history of all interactions for better support management. Mojo Helpdesk focuses on simplicity and affordability, making it ideal for schools, non-profits, and small to medium-sized enterprises looking for a cost-effective help desk solution.

Details

Year Founded
2011