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Mojo Helpdesk

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242 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2011
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Mojo Helpdesk Reviews

Review Filters
Profile Name
Star Rating
155
75
10
2
0
FN
Fiona N.
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Works well

The staff comments and the reusable comments are fantastic.
Brandi G.
BG
Brandi G.
08/15/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

New Pricing is Crazy!

We are a legacy customer with limited features. when we went to look to upgrade to receive more features, we discovered our cost on the new plans would go up tenfold (that is not exageration)..it literally was ten times as much...
Verified User in Animation
AA
Verified User in Animation
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Works as needed, easy to use, but more customization would be great.

It's easy to use, set up, and manage. We can easily set up/create new tickets, which allows us to narrow down the issue more clearly as we can ensure the ticket goes to an individual who can more effectively deal with the problem.

About

Contact

HQ Location:
Austin, Texas

Social

@mojohelpdesk

What is Mojo Helpdesk?

Mojo Helpdesk is a user-friendly ticket tracking and help desk software solution designed to help organizations manage their IT support and customer service queries efficiently. Hosted at https://www.mojohelpdesk.com/, Mojo Helpdesk offers a suite of tools that enables businesses to streamline the handling of support requests, track ticket progress, and ensure timely resolution of customer and employee issues.Key features of Mojo Helpdesk include an intuitive ticketing system, a self-service knowledge base, asset tracking, and performance metrics. These features make it possible for support teams to deliver a consistently high level of service, improve response times, and maintain a detailed history of all interactions for better support management. Mojo Helpdesk focuses on simplicity and affordability, making it ideal for schools, non-profits, and small to medium-sized enterprises looking for a cost-effective help desk solution.

Details

Year Founded
2011