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Mojo Helpdesk

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242 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.4
Serving customers since
2011
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Mojo Helpdesk Reviews

Review Filters
Profile Name
Star Rating
155
75
10
2
0
MA
Michelle A.
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Ticket system for small business

Provides initial visibility to team members when a ticket is submitted. Ability to categorize by client/topic which aids in analysis/reporting on the backend.
Verified User in Construction
AC
Verified User in Construction
08/15/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Mojo Helpdesk - an IT worker's thoughts.

Easy to use and constantly receives updates. The ability to modify settings, like how the comment/response emails from Mojo look to our users, as well as having "canned responses" is very helpful in the day-to-day work.
TP
Tonya P.
08/15/2023
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Trial and Error

MOJO is helpful for departments who need to place orders of products that are needed. The abilty communicating between departments and filling the area needs. Showing links and pictures helps with the ording when youe order is comming from another department , town or even another state.

About

Contact

HQ Location:
Austin, Texas

Social

@mojohelpdesk

What is Mojo Helpdesk?

Mojo Helpdesk is a user-friendly ticket tracking and help desk software solution designed to help organizations manage their IT support and customer service queries efficiently. Hosted at https://www.mojohelpdesk.com/, Mojo Helpdesk offers a suite of tools that enables businesses to streamline the handling of support requests, track ticket progress, and ensure timely resolution of customer and employee issues.Key features of Mojo Helpdesk include an intuitive ticketing system, a self-service knowledge base, asset tracking, and performance metrics. These features make it possible for support teams to deliver a consistently high level of service, improve response times, and maintain a detailed history of all interactions for better support management. Mojo Helpdesk focuses on simplicity and affordability, making it ideal for schools, non-profits, and small to medium-sized enterprises looking for a cost-effective help desk solution.

Details

Year Founded
2011