I love our CSM, Michael, who has been an exceptional partner throughout our implementation and adoption of Letter AI. He's been instrumental in helping us navigate and resolve roadblocks quickly with a strong sense of ownership and collaboration. I appreciate the ease of finding content and the ability to use AI to learn more about our products. The strong deal rooms and mutual action plans are also features I like. The initial setup of Letter AI was pretty easy, which was a plus.

Letter.ai quite literally changed my perception of sales enablement as I started engaging with the technology. Over the last 10 years or so of me using multiple sales enablement platforms, very few did much more than what a share drive was doing plus a few "nice to have" quality of life enhancements. Letter.ai effectively took our content library and developed a really simple and intuitive way for our sellers to be able to not only find the content they need, but understand it, master it, and deploy it to buyers within my expected guidelines.

I find the AI agent overlay in Letter AI really helpful. It scrubs all the information available on the platform and provides my team concise answers based on objective truth and official sources, eliminating the need to search through Slack, emails, or asking others. I appreciate that the AI is integrated throughout, resulting in a much better search experience as it queries directly against files. The sales rooms allowed us to consolidate tools, before we had a CMS and a point solution just for sales rooms. Setting up Letter AI was much easier than I expected, thanks to its AI and metadata generation which made uploading files simple. We had great support from the Letter CS team in getting everything up & running, particularly in migrating over our sales rooms and providing multiple trainings to the team on rollout. The team has taken to it very quickly, I've heard a lot of great feedback about how helpful the agent is in finding quick answers to key questions and trying different approaches. We tried to move people toward asking Letter when they have questions before reaching out, and it's been successful so far.