Gladly
1,113 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
RK
Ranjit K.
managing home care visits using gladly
Coordinating home visits means getting texts, calls, and emails from families all day long. I really appreciate that Gladly puts every single message about a patient into one simple feed. When a family member asks about a caregiver's schedule, my team can see their whole conversation history instantly without clicking around. The AI also handles the easy questions about our service areas automatically.
DP
Deepak P.
Keeps every customer conversation tracked without the chaos
Running a jewellery business means customers ask a lot of questions before they buy. They message about sizing, customization, metal type, delivery. With Gladly, every single conversation stays tied to that one customer. So when someone comes back three weeks later to place an order, I already know exactly what they liked, what they asked, and what we discussed. No starting from scratch every time.
NM
Nitesh M.
Junior Frontend DeveloperA huge time saver for managing customer chats
Gladly completely changed how our team handles messages. Instead of using confusing ticket numbers, it puts every email, text, and chat into one single, easy-to-read thread. The AI automatically answers the basic, repetitive questions for us. I really love that we can see a customer's whole chat history instantly right on one screen.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.ai