Gladly
1,113 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
KS
Kratika S.
Business Analyst / Project Manager / Product Manager / Product OwnerGladly keeps the team organized and stops messages from getting lost
I love how it puts everything in one place. Instead of having my team click around multiple tabs to find a customer's old email or a recent text, the whole conversation is just one long, continuous thread. It makes tracking our daily tasks so much easier and stops important details from slipping through the cracks. The AI also takes care of the basic, repetitive questions automatically, so my team isn't stressed out typing the exact same answers over and over again.
SJ
Saransh J.
Associate Salesforce Developer L1 at Metadologie | Programmer and Developer | JavaScript/C++ | Full Stack DeveloperA support tool that doesn't break my backend codeAutomatically
I spend my days writing Apex and migrating Flows, so I usually get annoyed when the business team buys a new customer service software. The best part about Gladly is that it actually plays nice with our existing setup. I don't have to write heavy custom code to make it show a customer's history. It pulls up their whole profile right next to their chat automatically. I don't have to build complicated Lightning Web Components just to help the support agents see what a customer bought last week.
FR
Fidencio R.
Effortless Communication with Gladly
I love Gladly because it's a friendly website that makes it very easy for me to document every interaction I have correctly and properly. I can easily follow up with any customer and assist them correctly. Gladly offers all the tools we need, making the setup the easiest I've experienced without any problems since the beginning. It's pretty unique and awesome.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.ai