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Gladly

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4.7 out of 5 stars
1,114 reviews
  • 1 profiles
  • 9 categories
Average star rating
4.7
Serving customers since
2014

Profile Name

Star Rating

918
180
15
1
0

Gladly Reviews

Review Filters
Profile Name
Star Rating
918
180
15
1
0
SK
Stephanie K.
02/17/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Intuitive, Conversation-Based Support That Keeps Full Context Across Channels

|Gladly
One of the most favorable aspects has been its exceptional ease of use. The system’s intuitive layout allows our agents to navigate customer interactions quickly and confidently, reducing friction and improving productivity. The conversation-based structure—rather than a traditional ticketing model—has been a standout advantage. This approach provides a more natural, customer‑centric workflow, enabling our team to follow interactions seamlessly across channels and maintain full context in a single thread. As a result, we’re able to deliver faster, more personalized support while ensuring nothing gets lost in transition.
JL
Justice L.
02/16/2026
Validated Reviewer
Review source: Seller invite
Incentivized Review

Seamless Internal Communication and Issue Management

|Gladly
I like that Gladly allows each store or user to have one continuous conversation. It saves myself and other agents time by making it easier to find previous tickets to better assist our associates. The setup was also very easy after going through the Gladly training provided.
Ana A.
AA
Ana A.
02/05/2026
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Easy to use and understand

|Gladly
The most helpful about Gladly is that we can provide a good customer service due to the fact we can see all the customer profile and we can know if the customer has an outgoing case to follow up and we avoid the customer repeating themselves.

About

Contact

HQ Location:
San Francisco, California

Social

@gladly

What is Gladly?

Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures

Details

Year Founded
2014
Website
www.gladly.ai