Gladly
1,114 reviews
- 1 profiles
- 9 categories
Average star rating
4.7
Serving customers since
2014
Gladly Reviews
FR
Fidencio R.
Effortless Communication with Gladly
I love Gladly because it's a friendly website that makes it very easy for me to document every interaction I have correctly and properly. I can easily follow up with any customer and assist them correctly. Gladly offers all the tools we need, making the setup the easiest I've experienced without any problems since the beginning. It's pretty unique and awesome.
SP
Sourabh P.
Gladly helps us stop treating our VIP buyers like random support tickets.
When someone spends good money on fine pieces, they expect premium service. The best thing about Gladly is that it groups everything by the person, not by a case number. If a client messages us on Instagram and then sends an email the next day, my team sees it all in one single chat screen right next to their past purchases. The AI is actually smart enough to handle the basic questions like finding tracking numbers or explaining return policies.
VC
Victor C.
Better structure for managing company customer conversations
The main thing I love about Gladly is that it has helped to organize a once unstructured customer service process. It's reduced double or triple handling, and made it easier to keep track of conversations. There are lots of features that have helped streamline our support processes and organise our customer conversations. And I appreciate increased cooperation between agents. This has had an impact on efficiency and the ability to better manage support tasks.
About
What is Gladly?
Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging. Gladly powers some of the most innovative consumer companies like Warby Parker, JOANN, and TUMI to deliver exceptional customer experiences and makes customer service a competitive advantage. Based in San Francisco, Gladly was founded in 2014 and is privately backed by industry leaders including Greylock, GGV Capital, NEA, Glynn Capital, FutureFund, and JetBlue Ventures
Details
Year Founded
2014
Website
www.gladly.ai