This solution provides an almost turnkey method for managing hardware assets, handling every stage from procurement to logistics. The platform itself is user-friendly, regularly updated with new features, and integrates seamlessly with existing tools and workflows. The customer success onboarding team was instrumental in ensuring a smooth rollout.

I appreciate how Firstbase handles all new hire device logistics automatically from our HRIS and takes care of automatic offboarding and peripheral purchases for offices. I love that in a few clicks, I can order devices to stock the warehouse and send device refreshes to existing employees. Most of our new hires' devices are dispatched without any input or action from my team, which has given us many hours back in our day to devote to other meaningful projects. The initial setup was very easy, and we had a wonderful experience with our Sales and Solutions team, and with our current CSM.

I appreciate how thorough the support team is when communicating with our employees, with multiple follow-up emails and including documentation and workflows for every situation. The Okta integration is a big plus as it creates new hire user accounts and auto-assigns equipment packages based on an employee's role or department, cutting down our manual work and giving us time back. It's pretty easy to set up Firstbase, thanks to the thorough documentation and our great Customer Success Manager.