We did only just start with FirstBase, but after going through what I have gone through with a manual process and how time consuming it can be, especially when your role is supposed to be focused on what you specialize in for your career, they have cut my workload by 30-40%. I no longer have to "babysit" and constantly go back and follow up on tickets regarding laptops, I know that FirstBase is handling it. All coms, issues, arrangements are handled by FirstBase. All I have to do is place the order and i'm done because I know FirstBase is on it. My team, nor HR are continuously contacted anymore regarding tracking,"Is my laptop coming?", "When will it arrive?", etc. All coms are handled by FirstBase and the users know to contact FirstBase and not HR or my team in regards to logistics. Even keeping devices topped up is handled by FirstBase. Once you factor in all the time spent with the manual (in house) process, comms, orders, logistics, courier issues, tracking, and so on, it is more than worth making the switch. There are so many intangibles that you don't realize that they now take care of, leaving you to focus on the work you are meant to be focusing on. It has been a night and day change so far, all for the best.

Firstbase has made device procurement and shipping way easier for our team. I like that I can place an order, track it, and trust the process without having to chase down vendors or shipping details. Their support team is also quick to respond whenever I need help or have a question.

The product is easy to use, encourages a get-it-done attitude, and offers excellent support whenever something goes wrong.