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CloudTalk

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4.4 out of 5 stars
1,847 reviews
  • 1 profiles
  • 9 categories
Average star rating
4.4
#1 in 1 categories
Grid® leader
Serving customers since
2016

Profile Name

Star Rating

1168
575
74
13
17

CloudTalk Reviews

Review Filters
Profile Name
Star Rating
1168
575
74
13
17
MS
Matt S.
05/27/2026
Validated Reviewer
Review source: Organic

Easy to Use with Great Support That Stays on Top of Issues

|CloudTalk
Easy to use, and support is great. We have had the odd call drop, but the support team are all over it.
Verified User in Consumer Goods
AC
Verified User in Consumer Goods
05/26/2026
Validated Reviewer
Verified Current User
Review source: Organic

Intuitive Self-Management, But Call Quality and App Issues Can Frustrate

|CloudTalk
I enjoy how user orientated it is, being able to manage everything myself and it is very intuitive.
Verified User in Computer Hardware
UC
Verified User in Computer Hardware
05/26/2026
Validated Reviewer
Verified Current User
Review source: Organic

Great analytics and easy wrap-up, but headset controls need work

|CloudTalk
Dashboard view and statistic details. Call wrapup is easy and quick

About

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HQ Location:
New York

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What is CloudTalk?

Smart cloud-based contact center solution. With CloudTalk, you can deliver exceptional customer support to your clients. Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adapt to your needs and size of your business. The only thing you need is internet access. Integration into your existing helpdesk, e-commerce or CRM solutions, international phone numbers and many other features of a first-class call center will make your work more efficient and boost satisfaction of your clients.

Details

Year Founded
2016