What I like most about CloudTalk is the huge time savings and increased efficiency when making calls, especially by eliminating the need to dial numbers manually. The SMS function is also very convenient.

The interface is intuitive and the Power Dialer saves valuable time for prospecting. However, synchronization with our CRM is not perfect: deleted numbers on the CRM side sometimes persist in CloudTalk, cluttering our lists. It's a very efficient tool for chaining calls thanks to its automation features. However, there are still some annoying bugs to fix, especially the update of deleted contacts that doesn't always sync well from our CRM. The dashboard is clear and the tool generally fulfills its role very well for our cold calling sessions. Despite this, we notice synchronization failures: a contact deleted from our database sometimes remains stuck in the dialer. The overall ease of use of the platform for our sales teams. Not everything is perfect, as we encounter recurring synchronization issues: number deletions in the CRM do not always update in the calling tool.

I like that it’s user-friendly. It’s simple to use, and the phone quality is really crisp.