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Chatwoot

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16 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.5
Serving customers since
2020
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Chatwoot Reviews

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Star Rating
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Vikram K.
VK
Vikram K.
09/04/2024
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

One of the most efficient Customer Engagement with Robust features

Chatwoot offers a highly intuitive and user-friendly interface that makes managing customer interactions seamless. The omnichannel support, including integrations with social media, WhatsApp, and email, allows our team to handle customer queries from multiple platforms in one place. We use it mostly for handling Whatsapp interaction with customer and it's flwaless in that.
AS
Ankit S.
09/03/2024
Validated Reviewer
Review source: G2 invite
Incentivized Review

Great Customer support platform

Consolidation of communications and interactions from multiple platforms like email, social media, etc
Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
12/18/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Easy to setup and structured codebase to manage

It is open source which helps customise it to extrimity to implement business needs

About

Contact

HQ Location:
San Francisco, US

Social

What is Chatwoot?

Chatwoot Inc is a modern customer engagement platform designed to enhance communication and interaction between businesses and their customers. By consolidating communications from various channels—such as email, social media, live chat, and messaging apps—into a unified inbox, Chatwoot allows businesses to streamline their customer service operations. Its platform supports collaboration among team members, offers automation features, and provides insightful analytics to improve customer support efficiency. A versatile tool suitable for companies of all sizes, Chatwoot aims to improve customer satisfaction and engagement through its intuitive interface and robust feature set.

Details

Year Founded
2020