Balto
592 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2017
Balto Reviews
JG
Juan G.
Efficient Tool for Quick Information Access
Efficient for getting information when you are in a call or helping someone
D
Donald .
Fast, Effective, and Bilingual Prompting
I love how fast Balto is. The talking prompts are really good for objections I'm not used to hearing, and I find the Spanish prompts especially valuable because I've converted deals in Spanish thanks to them. The initial setup was easy.
RC
Ron C.
Always-On Support That Elevates Agent Performance
From the agent perspective, Balto is always present in the background, always waiting to provide assistance and support. It is actively listening for opportunities to coach better performance. It is seamless in the way it surfaces suggestions for the agent to work into their conversations with clients.
About
What is Balto?
Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsibilities. Balto’s AI workforce helps business leaders make better decisions, powers sales and customer service agents with superhuman knowledge, and automates time-consuming administrative tasks in the back-office. Learn more and book a demo at balto.ai
Details
Year Founded
2017
Website
www.balto.ai