The scripts and troubleshooting guide that pops up depending on the customers concern by picking up certain keywords and audio cues during the conversation. The installation is hassle free and you only need your email address to login. Once it is installed, you can use it everyday and right away without the need to reinstall it or any over-complicated setup. It does not cause conflict with other tools such as Zoom. Support is available 24/7 so anytime there is an issue, we can contact them to resolve it.

I love having all the information I need right at my disposal and that it can be updated seamlessly as needed. It also lets me know when it has been updated, keeping me in the loop to changes.

I really like using Balto for calls at my office as it records customer interactions and generates interaction notes instantly after the call, which I can easily copy and paste into my electronic ticketing system. It saves me time because I don't have to type anything manually. Balto listens during calls and provides prompts to respond to customers based on their requests, then automatically creates a paragraph for the notes section. The setup was easy, and it's my first time using it, and I like it.