Balto
591 reviews
- 1 profiles
- 6 categories
Average star rating
4.8
Serving customers since
2017
Balto Reviews
AH
Aliyah H.
Balto Delivers Actionable Insights and Stronger Agent Coaching
Balto has been helpful for gaining insights, spotting trends, and coaching agents more effectively, which ultimately helps us improve our customer experience.
JR
JANICE R.
Highly Effective for Compliance and Customer Needs
I like that Balto helps me make sure I find out what the customer's needs are for the products. It helps ensure that I put the correct plan in place to cater to their needs. The initial setup of Balto was very easy.
FG
Farzan G.
Revolutionizing Call Tracking with Stellar Insights
I really like Balto's note-taking ability live on the call. The Sentiments Now list and its ability to summarize the call accurately is good because having accurate data is very valuable.
About
What is Balto?
Balto is the world’s first AI workforce for the contact center. In an era where humans and AIs work together as equal partners, Balto is writing the playbook for how humans and AI divide job responsibilities. Balto’s AI workforce helps business leaders make better decisions, powers sales and customer service agents with superhuman knowledge, and automates time-consuming administrative tasks in the back-office. Learn more and book a demo at balto.ai
Details
Year Founded
2017
Website
www.balto.ai