Search results for ToDesk

DobroDesk is help desk software for teams that support customers through email and website chat. Gmail, Outlook, a support domain and the website widget feed one shared Inbox, so every conversation keeps its owner, priority, SLA, customer history, private notes and attachments in one place. AI can answer routine questions automatically, prepare a draft for review or stay out of the conversation. It uses the website and knowledge content your team approves, shows the evidence behind a reply and hands billing, security, privacy and other sensitive cases to a person. Teams can route conversations by Inbox, assign work, use saved replies, publish a branded Help Center, track customer satisfaction and review response time, workload, SLA performance and AI handoffs. DobroDesk includes unlimited teammates and charges by accepted conversations instead of seats.

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes tickets, suggests responses, and provides daily briefings; on higher tiers it can triage incoming tickets and draft client-facing status summaries. AI output is draft-only and requires human approval before sending. Pricing is a flat monthly rate per workspace with unlimited tickets on all plans, ranging from $12 to $99 per month, with a 14-day free trial.

Supora is a shared inbox and help desk for small customer support teams. Each workspace gets a dedicated inbound address. Teams forward their existing support address to it or, on the Pro plan, send and receive from their own domain. Incoming emails are grouped into threaded conversations and automatically categorized as billing, bug, question or spam. An embeddable live chat widget sends website messages into the same queue as email. Operators reply from a web app. Features include tags, saved replies with placeholders, saved and pinned views, a keyboard command palette, an away message, and open and closed states for each conversation. The Starter plan costs $19 per month for up to 3 users. The Pro plan costs $29 per month with 3 users included and $10 per month for each additional user, and adds sending from a custom domain. Both plans include a 14-day free trial.

Cove Inbox gives small support teams a branded website chat, a shared inbox, help articles, and simple workflows in one place. Pricing is per workspace with unlimited conversations: Free for 2 seats, Mini $39/mo for 10 seats with email, Shopify, Slack and webhook connections, Essentials $89/mo for 25 seats, and Plus $219/mo for 50 seats.

HelpDesk by Portali.Space is a multi-tenant SaaS ticketing system built for customer support teams in Europe. It ships with five languages out of the box — Slovak, Czech, English, German and Spanish — and is fully GDPR-compliant with EU data residency. Inbound email becomes a ticket automatically, and replies thread correctly thanks to RFC-compliant email threading with sender anti-spam policies. SLA policies respect business hours, pause automatically while you wait for the customer, and escalate in three levels before a breach becomes a problem. An AI assistant (built on Anthropic Claude) answers from your knowledge base, creates and updates tickets, and runs macros — included in plans, not sold as an add-on. Support teams get automation rules, macros, tags, saved filters, CSAT surveys, watchers and bulk operations. Administrators get SLA compliance reporting with drill-down to individual tickets, webhooks, a REST API and SSO (Azure AD, Google, Okta) on the Enterprise plan. A public, SEO-friendly help center comes included. The Free plan is free forever — no credit card, no trial countdown. Paid plans add capacity and advanced features; see the live pricing page.

RemoteT is a multi-PC remote desktop monitoring and control solution from TSoft Co., Ltd. Its Windows Manager brings connected Client PCs into one view so operators can monitor many screens, open individual remote control sessions, organize PCs into groups, transfer files, and send group commands. With the Manager running, users can also access their PCs through a web browser or Android and iOS mobile apps. The free version supports up to five Client PCs, while paid plans support larger deployments. RemoteT is designed for IT teams, classrooms, computer labs, and other organizations that manage multiple Windows PCs.

Accès à distance à vos applications Windows depuis un navigateur : l’alternative française à Microsoft RDS et Citrix, avec support en français. TS2log Remote Access permet de publier vos applications Windows, y compris client-serveur, et d’y accéder à distance depuis un simple navigateur HTML5 ou en RDP, sur PC, Mac, tablette, smartphone ou Chromebook. Il s’installe sur un serveur Windows et le transforme en serveur d’accès à distance multisession en quelques minutes, sans la complexité d’une ferme Microsoft RDS ou d’une infrastructure Citrix. Les licences sont calculées par session simultanée, et non par utilisateur nommé : un même utilisateur peut ouvrir plusieurs sessions sans surcoût. Trois éditions couvrent tous les besoins : Printer : connexion à distance et impression ; Mobile : en plus, un portail web sécurisé compatible HTML5 ; Gateway : en plus, une ferme de serveurs avec passerelle et répartition de charge. Les éditeurs et hébergeurs disposent aussi d’un portail de licences en volume, alternative au SPLA Microsoft. TS2log est distribué par Soft4Europe, qui assure le support, la documentation, la formation et l’accompagnement en français. Fonctionnalités clés Portail web HTML5 et connexion RDP Certificats SSL gratuits pour les connexions HTTPS Impression à distance sans pilote : imprimante universelle et imprimante virtuelle PDF 4 modes d’affichage : Remote Taskbar, Floating Panel, Application Panel, Desktop Folder Génération à la volée de postes clients de connexion Ferme de serveurs et répartition de charge (édition Gateway) Licences par session simultanée, licences en volume pour les éditeurs et hébergeurs Pour qui : éditeurs de logiciels, hébergeurs, intégrateurs, revendeurs, DSI et PME. Tarifs : à partir de 255 € pour 3 licences (édition Printer), version d’essai disponible.