Ravine Desk Reviews & Product Details

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes tickets, suggests responses, and provides daily briefings; on higher tiers it can triage incoming tickets and draft client-facing status summaries. AI output is draft-only and requires human approval before sending. Pricing is a flat monthly rate per workspace with unlimited tickets on all plans, ranging from $12 to $99 per month, with a 14-day free trial.