Products

KaseSync is a case connector designed to facilitate seamless bi-directional integration that makes case escalation a breeze and improves knowledge sharing with KB Sync among various online community platforms with CRM systems. Kasesync also seamlessly integrates online communities with popular ticketing tools like Jira, and communication platforms such as Slack, MS Teams, and Gchat. Experience remarkable results like: 33% increase in case deflection rate 30% boost in community engagement 80% dec

Auvo is an external team management software that allows you to monitor, reduce costs, and digitize the main activities of your field technician. Whether on a computer or through the app, with Auvo you can: schedule the team's agenda, send quotes and work orders, track support calls, and monitor the team's location in real time. The technician can: fill out visit reports, collect signatures, attach photos and videos, input values and used parts, and have access to the entire maintenance history

Helpsumo is a comprehensive, cloud-based help desk software designed to streamline customer support operations for businesses of all sizes. It offers a unified platform that integrates email ticketing, live chat, social media interactions, and a self-service knowledge base, enabling efficient management of customer inquiries across multiple channels. With its user-friendly interface and customizable features, Helpsumo enhances productivity and ensures a seamless support experience for both custo

Serviere revolutionizes the way businesses look at service requests. Our solution breaks down silos, improves bi-directional communication, and simplifies the entire service request process. Empower your service engineers and managers with Impiger’s Serviere to collect, analyze, manage, and respond to queries in real-time under one roof. Also, our system enables the customer to track the complaint status whenever they want.

Euphoric.ai is an AI-powered multi-channel help desk solution that brings all customer conversations from emails, messengers, and phone calls into a single, shared inbox. This centralized approach allows support teams to manage customer inquiries efficiently without the clutter of traditional ticketing systems. Euphoric.ai features AI-driven tools to assist support agents in delivering quicker and more accurate responses, improving overall workflow and customer satisfaction. The platform also p

Automate your customer support and intelligence with the power of AI. DocuStack leverages advanced AI technologies to automate and streamline your customer support operations, enabling you to deliver faster, more accurate, and personalized assistance to your clients. With DocuStack, you can say goodbye to repetitive tasks and hello to increased efficiency. Our AI-powered system can handle a wide range of customer inquiries, from basic queries to complex issues, with minimal human intervention.

Discover the power of Aroopa's intuitive features, designed to elevate your ticket management process. Whether you're a small business or a large enterprise, our SaaS app ensures efficiency and collaboration at every step. Key Features: Automated Ticket Assignment Service Level Agreement Monitoring Efficient Communication Hub Insights through Reporting Mobile Accessibility

Ravine Desk is helpdesk and ticketing software designed for freelancers, consultancies, and small support teams. Each workspace includes a branded client portal on its own subdomain where clients can submit and track support requests. Email replies are automatically converted into ticket updates, and built-in time tracking records billable support hours per ticket. Clients sign in via magic links rather than passwords. The platform includes an AI assistant powered by Claude that summarizes ticke

Put your live helpdesk on the wall — tickets, SLAs, calls and team goals on one board the whole room can see. Built for support desks, IT teams and MSPs running Zendesk, Freshdesk, Jira Service Management, HaloPSA, SuperOps and more — self-hosted, so your data never leaves your server.

Upservice is a cloud-based help desk platform for customer support and internal service teams. It brings requests from email, website forms, WhatsApp, Telegram, phone support, and connected systems into one shared workspace. Teams can create and manage tickets, assign owners, set priorities and statuses, track SLA deadlines, use response templates, route requests, add internal notes, attach files, and review the full communication history. Built-in reports help managers monitor workloads, respon

ApexOps is an AI-powered operations platform for local businesses and retail chains. The AI phone agent answers every inbound call 24/7, books appointments in real time, qualifies leads automatically, and routes urgent issues to human agents. Includes helpdesk ticketing with SLA enforcement, field task management, and operations reporting — all in one multi-tenant platform. Starting at $12/month per agent.

Helpdesk by Virtual Shinobis is a simple customer support ticketing platform built for small businesses and growing teams. It turns incoming support emails into organised tickets so teams can assign conversations, set priorities, add internal notes, manage tags and track customer issues from one shared inbox. Built-in analytics help teams monitor response and resolution performance, while AI-powered ticket overviews make it easier to quickly understand longer conversations. Helpdesk is designed

AImara is a Brand OS designed for secure, controlled client journeys. Unlike generic CRM tools, AImara delivers closed-loop workflows for VIP clients in law, engineering, and luxury. “Client Engagement for Professional Services” “Secure Client Communication Platform” “High-Trust Workflow Automation”

Zervise brings your customer conversations into Microsoft Teams, enabling your team to deliver seamless support without switching platforms. With Zervise integration, you can manage tickets, respond to chats, and run campaigns directly from Microsoft Teams. Key Features: WhatsApp Integration: Engage with your customers instantly via WhatsApp messages, AI-powered chatbots, and bulk campaigns. Instagram Integration: Manage Instagram Direct messages and Stories, ensuring quick responses to your fo

Reps AI engine automatically learns from your best reps to show the rest of the team how to answer each customer request in real time.

Etiya’s CSM solution leverages AI and machine learning to provide a comprehensive, multi-channel service experience. It integrates natural language processing (NLP) to categorize and route customer requests, offering real-time ticket generation and intelligent ticket routing to the most skilled agents. The system also provides a 360-degree view of each customer, allowing customer service representatives (CSRs) to quickly access all necessary information, improving service efficiency. With automa

Help Desk Software for Teams as well as Customers

ReplyOne is customer experience software that ensures companies achieve a high level of customer satisfaction in end customer trade, contributing measurably to maximizing cost-effectiveness and competitive capacity.

Brisk Support is a Free Help Desk Software. Brisk Support gives you the tools you need to seamlessly resolve customer inquiries. Brisk Support is a truly global help desk solution. Easily enable built-in tools, such as automatic machine translation for incoming emails to your customer service agent’s default language and utilize machine translation to respond to your customer’s in their native language. Prioritize email tickets based on their time zone and more. Exceptional Customer Support Th

Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.).