# Helpviser Reviews
**Vendor:** Helpviser  
**Category:** [Help Desk Software](https://www.g2.com/categories/help-desk)
## About Helpviser
Helpviser is a CRM tool for Envato Authors. In addition to ticketing system with Envato purchase code verification, knowledge-base & community portal services, you can list your customers, and receive live notifications from Envato (sale, review, comment, badge, etc.).






- [View Helpviser pricing details and edition comparison](https://www.g2.com/products/helpviser/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+15%3A25%3A17+-0500&secure%5Bsession_id%5D=0540a711-6af4-464e-951f-d7524c6a0e74&secure%5Btoken%5D=226b01ec3be123c3b8833f07bd7377b653fb7753c9a2850404752d5eedff6bca&format=llm_user)

## Helpviser Features
**Ticket and Case Management**
- Ticket creation user experience
- Ticket response user experience
- Workflow
- Response Automation
- SLA Management
- Attachments/Screencasts
- Ticket Collaboration
- Customer and Contacts Database

**Generative AI**
- AI Text Generation
- AI Text Summarization

**Agentic AI - Help Desk**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Communication Channels**
- Customer Portal
- Email to Case
- Chat/Live Support
- Social Integration
- Voice

**Platform**
- Mobile User Support
- Customization 
- User, Role, and Access Management
- Integration
- Reporting
- Dashboards

## Top Helpviser Alternatives
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  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews)
  - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,545 reviews)