Brisk Support Reviews & Product Details

Brisk Support is a Free Help Desk Software. Brisk Support gives you the tools you need to seamlessly resolve customer inquiries. Brisk Support is a truly global help desk solution. Easily enable built-in tools, such as automatic machine translation for incoming emails to your customer service agent’s default language and utilize machine translation to respond to your customer’s in their native language. Prioritize email tickets based on their time zone and more. Exceptional Customer Support The key to a life-long, happy customer is a good product backed by quality customer service. A helpdesk ticketing system is essential. ¯ Speed up response times with common stock expressions. ¯ Prioritize workloads for quick response times. ¯ Organize tickets into queues. ¯ Set weighting rules so that each email is responded to optimally. ¯ Add Knowledge Base articles to answer common questions. ¯ Evaluate productivity with informative reporting tools. ¯ Easily customizable for your business needs. ¯ Track ticket response and resolution time for faster customer service. Complete Help Desk Ticketing System Whether you have a few agents in one office or many agents spread across the globe, Brisk Support is the ultimate solution for increasing productivity and making happier customers. ¯ Assign agents to queues based on their specialties. ¯ Agents will always be working on the most important ticket. ¯ Organizes email, phone and chat tickets in one place. ¯ Track communication between team members. ¯ Enables easy search of the history of customer service inquiries. ¯ Create separate ticket queues for different products or localizations. ¯ Set up routing rules to automatically direct tickets to the correct queue. ¯ Powerful reporting features include activity by agent, queue activity, response time, resolution time and more. ¯ Send and receive support emails directly from the helpdesk.