CTI, refers to the Technology intended to improvise your agent productivity by integrating and managing your tele-calling and other communication systems your CRM. Through the single window display, the CTI provides all the relevant information regarding the customer to the agent. This equips the agent with the complete context, helping them provide solutions to the customer quickly and more efficiently thereby boosting their productivity.
ia.Enterprise is a quality and liability management solutions that helps with call recording and monitoring, screen capture, quality management, agent scoring, and agent scripted coaching and learning.
TTIs Telecom Expense Management solution, WinBill offers you a comprehensive and flexible solution to help you analyze, control and reduce your monthly IT/telecom spend across your entire enterprise. Available for any environment as installed software or hosted through the cloud, the WinBill platform creates an easily accessible, centralized database of information.
Challenger Mobile Communications is an independent communications specialist who offer a diverse range of telecoms solutions. We are one of the five largest independent Business-to-Business specialists in the UK.
We provide contact centre and telephony solutions that address todays business issues with an intelligent and consultative approach.
GFM ClearComms is an award-winning, industry-leading, specialist customer experience agency that has been delivering flexible, end-to-end outsourced call centre services and marketing solutions .
Giganet is connecting the UK to fast, reliable and future-proof full-fibre broadband, With our focus on reliable, fast speeds, excellent customer service and honest communication, we're doing things differently. We are Giganet has been providing flexible, cost-effective broadband and phone solutions for homes and businesses since 2003. Backed by a £250million pound investment, we're levelling up the UK by building our networks and committing to connecting previously under-served areas. We are p
MTS's TEM Suite Call Accounting offers companies of all sizes and industries a flexible solution for capturing and managing those unified communication costs.
Opus Telecoms provides comprehensive business communication solutions whilst delivering technology with purpose. Its product portfolio categories include Unified Communications, IT & Applications, Voice and Connectivity.
CDC Software is a #SaaS integration solution empowering companies to integrate their #telephony & #CRM to provide a more productive and satisfying #CX.
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Pakra offers a SaaS platform designed for learning and performance management.
Telephony automaton software for the Windows 2000 & NT platforms.
Orbit™ IVR provides adaptable, dynamic call trees based on utility needs and preferences
Enghouse Interactive provides a range of workforce and business optimization tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools which are highly scalable and modular enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.