Pager

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Pager simplifies the healthcare experience by guiding people to the right care and keeping them on the right path through chat and AI enabled technology.

ENTERPRISE 360

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Enterprise 360 is an AI-powered enterprise care orchestration platform designed to unify patients, providers, payers, and point solutions within a single digital ecosystem. By integrating care navigation, access, aftercare, and wellbeing services, it transforms fragmented healthcare systems into a cohesive, efficient, and patient-centered experience. Key Features and Functionality: - Integrated Care and Navigation: Connects patients with their entire clinical care and service teams, facilitating seamless collaboration without friction or delay. - AI-Powered Tools: Utilizes generative AI for intelligent task management, communication summarization, sentiment analysis, and role-based routing, enhancing care team efficiency and compassion. - Scalability: Supports thousands of agents across over 30 clinical and non-clinical roles, managing millions of members with a 4:1 chat concurrency ratio. - Flexible Integrations: Offers over 100 configurable integrations, including care management systems, bots, EHRs, CRMs, and telehealth, with support for SDKs, web portals, SMS, and WhatsApp. - Proactive Care Management: Integrates wellness resources like wellbeing portals and coaching services to shift from reactive to proactive, preventive, and continuous care relationships. Primary Value and User Solutions: Enterprise 360 addresses the challenges of fragmented healthcare systems by providing a unified platform that enhances communication and collaboration among all stakeholders. It empowers care teams with AI-driven tools to improve efficiency and patient engagement, leading to better health outcomes. The platform's scalability and flexible integrations ensure it can adapt to various organizational needs, while its proactive care management capabilities support a shift towards preventive healthcare, ultimately reducing costs and improving patient satisfaction.

PAGER HEALTH℠ NAVIGATOR

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Pager Health℠ Navigator is an advanced care navigation platform that integrates AI-powered technology with human assistance to provide a seamless healthcare experience. It unifies benefits navigation, provider search and scheduling, digital health solutions, clinical programs, and care services into a single, omnichannel conversation. This approach enables health plans to guide members to appropriate care efficiently, without disrupting existing systems. Key Features and Functionality: - Clinical Navigator: Offers on-demand clinical triage, transforming traditional nurse lines into a 24/7 digital and telephonic service enhanced by AI, directing members to suitable care promptly. - Provider Navigator: Facilitates provider search and scheduling through conversational AI, improving network performance and reducing care delays without requiring electronic health record (EHR) integrations. - Program Navigator: Enhances utilization of digital health programs by intelligently matching members to in-network solutions and support based on their needs. - Benefit Navigator: Provides intelligent assistance beyond standard FAQ chatbots, using AI-driven agents to resolve member inquiries and encourage proactive health actions. Primary Value and Solutions Provided: Pager Health℠ Navigator addresses the fragmentation in healthcare by unifying various services into a cohesive platform. It simplifies access to care, improves health outcomes, and reduces costs by guiding members to the right care at the right time. The platform's AI-first, human-assisted approach ensures safe, scalable, and app-free experiences, leading to significant operational efficiencies and measurable returns on investment for health plans.