Products

Callnovo is a multilingual customer service outsourcing provider operating since 2004. Our 2,500+ agents deliver voice, chat, email and social support in 65+ languages across three continents, powered by HeroDash, our own AI-enabled contact centre platform. Dedicated agents from US$5.80 per hour, live in five business days.

VoxAudit is Auto AI Call QA by AiMavrik Technologies LLP. A manual QA analyst costs Rs 20,000 to 25,000 a month and tops out near 600 audited calls, roughly Rs 33 per call. A 5,000 call a day floor gets 50 calls heard. VoxAudit removes the ceiling. Connect your dialer with one webhook, Tata Smartflo, iCallMate, Exotel, Knowlarity, MyOperator, Ozonetel, Frejun, or any dialer that posts a finished call to a URL. Build your scorecard from a template in 15 minutes. First audits land within the hour.

Alpire is a cloud phone system (PBX) with optional AI voice agents, built for small and mid-sized businesses that answer a lot of phone calls. It runs on its own telephony engine written in Rust and is configured entirely from the browser: no hardware, no on-site installation, no technician needed. You keep your own numbers and carrier. Alpire does not sell phone numbers; you connect Twilio, Telnyx or any SIP trunk. Calls are billed by your carrier, and Alpire is priced per seat with no per-min

Elision Technologies' AI Voice Analysis solution helps businesses gain actionable insights from customer conversations. By analyzing voice interactions, organizations can better understand customer sentiment, identify conversation trends, evaluate service quality, and improve contact center performance. It supports data-driven decision-making for customer support, sales, and contact center operations.

Qualitify records WhatsApp calls from a Windows app and an Android app, then helps teams review a fair sample against their own scorecard, set daily call goals and run coaching plans. Built for teams that sell and support customers on WhatsApp.

Sales & QA Enablement Plugin (VoIP)

KabatOne is a unified public safety platform that brings 911 call-taking, computer-aided dispatch (CAD), video management, real-time GIS and traffic management into one operating picture. Modules include K-Dispatch (multi-channel 911 intake, triage, CAD and unit recommendation), K-Safety (command and incident management across video, sensors and field units), K-Traffic, K-Video and K-Connect. KabatOne layers onto existing cameras, radio, CAD/RMS and IoT systems through open APIs, with no rip-and

Testera is an agentic test management platform that combines classic QA workflows with AI-powered automation. Teams manage projects, manual and BDD test cases, plans, environments, and runs in one workspace, import existing suites from CSV/XLSX, and link CI runs from GitHub Actions. Upload results from Allure, Playwright, Cypress, HTML, or unit-test output to compare runs and environments, and track coverage, quality trends, and DORA metrics. Testera's AI Companion answers questions about your

TalaGuard Pro is an AI assistant that sits on a call center agent's desktop and helps during the call, not after it. Press F1 and it suggests what to say next, using your own knowledge base. Press F3 to ask a policy question and get an answer drawn from your documents, not the open internet. When the call ends, it writes the call note for you. For team leaders and QA, every call lands in a call log with QMS scoring, coaching comments and an optional auto-QA pre-fill. Admins control settings wi

Smart Answering Service for HVAC, plumbing, electrical, roofing, garage door, pest control and other home service businesses. Calls are answered 24/7 in English or Spanish, so jobs are not lost while the owner is on a job site, after hours or on weekends. The business keeps its existing phone number: calls can be forwarded only when nobody picks up, only after hours, or all the time. The caller's details and the reason for the call are sent to the owner by text right away. Setup is done together

AutoQC helps QA, sales and customer-experience teams review recorded conversations against their process rules and business questions. Using supplied recordings or transcripts, teams can review SOP steps, examine objections and agent responses, follow commitments across contacts, or organize recurring customer concerns. Checks and categories are configured around the team’s rules. Findings can include source passages and reasons for reviewer inspection. The inputs, output structure and evaluatio

Call Welcome is an AI phone receptionist that helps Canadian home-service trades answer the calls they miss. It is built for owner-operators and small crews in plumbing, electrical, heating and cooling, roofing, garage doors, painting, tile, paving, landscaping, pool installation and home cleaning. The business keeps its own phone number and sets call forwarding on no answer to its Call Welcome number, so only unanswered calls reach the receptionist. The receptionist tells every caller it is an