Managed Customer Service Teams Reviews & Provider Details

Callnovo is a multilingual customer service outsourcing provider founded in 2004 and headquartered in Markham, Ontario, Canada, with 2,500+ team members across three continents. We support 1,000+ brands in 50+ industries with native-speaker agents in 65+ languages — not translation software. Coverage spans voice, live chat, email,social messaging and marketplace channels, including Amazon, Shopify, eBay,TikTok Shop, Walmart, Lazada, Shopee, WhatsApp and LINE. Three engagement models let clients choose their level of control. Hire Your Team gives you dedicated agents you interview and select yourself, starting from half a seat rather than a 50-seat minimum. Pay per Resolution bills only for issues actually resolved, with no headcount commitment. Enhance Your Team adds multilingual capacity, quality assurance and coaching to an existing in-house operation. Every engagement runs on HeroDash, our own AI-enabled contact centre platform,included at no additional cost. HeroDash unifies channels into a single workspace and adds AI drafting, automated quality scoring across 100% of interactions, workforce scheduling and local phone numbers in 150+ countries. We publish our pricing rather than quoting by form: dedicated agents from US$5.80 per hour, shared coverage from US$650 per month, AI voice from US$300 per month. Typical go-live is five business days. Callnovo is HIPAA and GDPR compliant, aligned to ISO 27001 and SOC 2 frameworks, and carries US$2M errors and omissions insurance. Client retention is 97%, and the average client relationship runs over four years.