Products

Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.

Trendzact CRM-PEF Connector embeds Genesys Cloud softphone natively into Trendzact CRM. Inbound are routed using our proprietary rules engine with multiple CRM data dips. Click-to-call outcalls automatically syncs the call details & disposition.

A guide/template for customers using Genesys Cloud for their business. This solution enables contact centers to a chat assistant for agents as interaction widgets over Genesys Cloud chat interactions.

If you need to ensure business integrity of your configuration design, resolve challenging business issues relating to poor change control, as well as ensuring your intellectual property is always retained in your business, then our solution can help.

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Ke

DynaTables is a flexible, scalable, and fast data storage solution for Genesys Cloud. DynaTables supports up to 500,000 rows and 100 columns, uploaded CSV documents may not exceed 100 megabytes, and query, update, and append data actions

Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help customers establish that your calls are not spam calls.

BlinkyDings is a special add-on which signals the current Genesys status of agents and informs about incoming interactions. Signaling takes place visually by use of an external USB light (Kuando Busylight) and by on-screen desktop notifications, even when working in another browser window.

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs and timelines. We work with a sense of urgency.

Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours, costs a fraction of similar solutions and is integrated with Google’s CCAI offering a seamless upgrade.

The Smart Connector for SAP C/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP C/4HANA (also known as SAP Hybris or C4C) using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

A guide/template for customers using both Genesys Cloud and Vonage Video solutions for their business. This solution enables contact centers in integrating Vonage Video room sessions as interaction widgets over Genesys Cloud ACD interactions.

Appxconnect is a no-code Integration platform for your CRM with Genesys Cloud. Configure and get started in under 5 minutes adding the rich communication features of Genesys Cloud within your Dynamics 365 CRM.

Founded in 2013, SecureCo is on a mission to make enterprise communication secure and easy. We are the ‘no-code’ communication platform bringing empathy to the forefront of customer experiences. SecureCo believes in a world where everyone feels valued by the companies they deal with. Today, consumers want empathy when interacting with brands, and we are enabling this for over 20,000 contact centre agents and business professionals through our Intelligent Voice Platform (IVP). Every month, Sec

Genesys Cloud Accelerator™ is a cloud hosted Genesys Professional Services application that can be utilized in any Genesys Cloud deployment, be it a new organization or a migration from a legacy environment. It allows for the rapid creation and import of configuration settings in minutes. Genesys Cloud Accelerator™ streamlines the process, and simplifies the administrative work related to the set-up of commonly updated objects and attributes of the Genesys Cloud configuration.

The Smart Connector for SAP S/4HANA is the out-of-the-box solution to integrate all the Genesys Cloud channels inside SAP S/4HANA using the Genesys Cloud Embeddable Framework. This solution allows having Genesys Cloud embedded inside SAP so always visible and accessible whatever interaction is managed by the agent.

Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.

The Conversation Hub is the world’s first Conversation Quality Support Platform

Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the market with an accurate Arabic NLP engine supporting more than 20+ languages.

SWIFT™ List2Campaign is a web-based tool that facilitates the loading of client records for a source system file (e.g. Client Database, CRM) into the Genesys Outbound calling format.