Products

Crystal Gears is a single channel desktop call recording solution that supports Analog and VoIP telephones with pure D-Channel recording and full metadata call information.

PulseAI360 is an AI-powered contact center platform that revolutionizes quality assurance, agent performance, and compliance management. The solution analyzes 100% of customer interactions—far beyond traditional manual sampling—delivering real-time, actionable insights that drive operational efficiency and elevate customer experiences. With AI-driven coaching, PulseAI360 empowers supervisors and agents to boost engagement, improve retention, and maximize first-call resolution rates. The platform

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging. CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. The platform combines r

Skyline Live Support is a trusted BPO partner for web3, fintech, crypto, e-commerce, and digital-first companies. We provide 24/7 multilingual customer support, community development, digital marketing, branding solutions, and Employer of Record (EOR) services in the Philippines. From seamless compliance and payroll management to engagement boosting and reputation protection, we empower brands to scale globally with confidence.

TekVision's Automated Web Chat Testing solution is designed to optimize automated chat systems, ensuring seamless digital customer interactions without the need for live agent support. By thoroughly emulating live customer interactions, this solution identifies and addresses shortcomings in chatbot programming, enhancing both customer satisfaction and organizational efficiency. Key Features and Functionality: - Comprehensive Testing: Accurately emulates live customer interactions to iden

OnScript AI: The True AI Platform. The True Partnership. Why is most QA software so painful? You're either stuck with old-school "word spotting" alerts, or you're paying a fortune in rigid, per-seat licenses that penalize you for growing. OnScript AI is built to be the exact opposite. We are a true Large Language Model (LLM) platform that delivers deep, human-level analytics, not just keyword matches. We analyze 100% of your calls to deliver automated scoring, conversational coaching (for empath

Bespoken.ai offers a comprehensive Model Testing solution designed to validate and ensure the accuracy, functionality, and safety of Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Natural Language Understanding (NLU) models. This service assists companies in integrating LLM-based chat and voice bots, providing confidence that their applications deliver correct information and protect users from misleading or harmful responses. Key Features and Functionality: - Auto

EvalidateQA by BPA Quality is a robust, purpose-built Quality Assurance platform that empowers contact centers with the tools to elevate performance, ensure compliance, and drive measurable improvements in customer experience. Developed by industry leaders in QA and Customer Experience, EvalidateQA combines intuitive design, psychometric rigor, and advanced analytics to deliver a holistic solution tailored to real-world operational needs.

Wayfound is the Agentic Success Platform. We go beyond basic dashboards, offering comprehensive AI agent supervision and intuitive supervision tools, covering any and all AI agents in your organization. Gain immediate access to agent behavior scorecards, detailed transcripts, and real-time insights into what your agents are doing — and why — so you can optimize their performance to meet your goals.

Your brand is always top-of-mind at Netfor. That’s why we continuously train and audit our call center agents to ensure the best customer experience possible. We’re onshore yet regionally distributed with around-the-clock availability and multi-channel contact options, all helping us deliver a track record of answering 97% of calls in under 20 seconds.

AI QMS by Omind is an AI-powered call center quality management software that automates QA processes across voice and digital channels. Designed for BPOs and customer service teams, it replaces manual evaluations with real-time, AI-driven interaction scoring, sentiment analysis, and compliance monitoring. Using Natural Language Processing (NLP) and speech analytics, AI QMS evaluates up to 100% of customer interactions—analyzing tone, intent, empathy, and script adherence with precision. The pla

Altiam CX specializes in nearshore customer experience and team extension solutions, providing businesses in Latin America and the US with expert professionals to bridge operational gaps. Their services are tailored for small to medium-sized businesses, large organizations, emerging startups, and fast-growth tech companies. By focusing on cost advantages and exceptional bilingual talent, they help clients achieve significant operational cost savings and faster launches. Altiam CX aims to be a de

DID Virtual Numbers is a global telecommunications platform that provides reliable and affordable virtual phone numbers for businesses and individuals. With support for hundreds of countries, DID Virtual Numbers enables users to make and receive calls, manage SMS messages, and forward calls to any device — all through a secure online dashboard. The service is ideal for remote teams, international businesses, and digital professionals who need local phone presence without maintainin

Arya is an advanced AI engine built to optimize business operations, enhance customer experience, and drive intelligent decision-making. Inspired by Aryabhata’s precision and analytical foresight, Arya empowers organizations with actionable insights, automated workflows, and predictive intelligence to improve efficiency and performance across teams. Key Capabilities: Quality Auditor: Analyzes agent-customer interactions with structured scoring to ensure compliance, communication quality,

Winner of Outsource Provider of the Year, Pandemic Tech Innovation of the Year, and finalist for CCW BPO of the Year and CCW Workforce Innovation of the Year, Omni Interactions is the fastest-growing BPO in the US ranking #341 on the Inc. 5000. Its winning strategy is comprised of a unique business model utilizing remote brand ambassadors and AI-powered cloud-based technology to provide on-demand, scalable, omnichannel customer experience at a 25%+ lower cost. Frost & Sullivan analyst, Micha

Support Syndicate delivers expert customer support solutions including live chat, email, and phone services tailored to your business. We help brands enhance customer satisfaction, boost retention, and scale with ease through 24/7 professional support teams. Choose us to outsource customer service and grow confidently.

Meratalk is a USA-based company that stands at the forefront of telecom services, holding the esteemed 214 and 499 licenses. With a commitment to excellence, Meratalk boasts a robust robocall mitigation database, ensuring the highest standards of communication security. Collaborating closely with telecom operators across the USA, Meratalk delivers unrivaled international and domestic SMS and voice services. Experience seamless connectivity and exceptional reliability with Meratalk as they redefi

Swyft POS empowers U.S. businesses of all sizes with a comprehensive suite of smart payment and operational solutions. Beyond cutting-edge Point of Sale hardware and software, we streamline your entire workflow, offering integrated Accounting Services for seamless financial management and convenient ATM Services for enhanced customer experience. Whether you require robust Desktop Terminals, flexible Wireless Terminals, or specialized solutions for eCommerce and Restaurants, including innovative

iScale Solutions offers comprehensive customer support outsourcing services designed to enhance customer satisfaction and loyalty. By leveraging a network of skilled professionals, iScale provides businesses with cost-effective solutions to manage customer interactions across various channels, ensuring a seamless and high-quality customer experience. Key Features and Functionality: - Customer Service Representatives (CSRs: Experienced agents adept at addressing customer needs, resolving issues

Synthetix’s intelligent knowledge base software, Knowledge: For Your Team empowers your agents whilst fuelling your digital customer service channels. With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent. With their own integrated knowledge base that recommends articles based on what they’re typing and decision tree technology that pro