Products

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff. c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls initiated by the customer), outbound services (call centre representatives to make calls to customers or sales

We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

READi System is a utility billing software that provides the ultimate engine for regulated, de-regulated and complex billing.

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

Ensure your contact center operates like a well-oiled machine. Realize your desired results with EPIC’s oversight and governance.

Eventus brings expertise, innovation and technology to enterprises, enabling them to excel by delivering outstanding Customer Experiences that drive loyalty and growth. We provide fully managed solutions, strategy and consulting, and a unique Software-as-a-Service platform bringing data and insight for continual improvement that scales.

Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

Arbeit Click adds human intervention to every call only where necessary, thus wholly avoiding a designation as an ATDS, while keeping a continuous flow of calls and information.

We blend deep ICT knowledge with technical expertise and strategic advice to help midsize organisations react faster to dynamic customer behaviour, employee needs and competitive pressure using communications technology.

Connect provides high availability and pain free transformation of business-critical Contact Centre and Unified Communications environments for businesses globally.

Ultracomms provides a flexible cloud based call centre solutions that integrates seamlessly with your existing infrastructure to deliver the experience your customers expect.

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

Handle all your channels in one system with pure OMNI-channel support. Get a full 360° view of all your customers communication, including complete history. Have chat bots working side by side with your agents with seamless transfers and full history

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

At Avatar Stars, we specialize in providing top-tier call center solutions tailored to meet the unique needs of each client. With over 15 years of experience, we offer 24/7 inbound and outbound services, including customer support, telemarketing, lead generation, and technical assistance. Our dedicated team and advanced technology ensure seamless customer interactions, driving growth and satisfaction for businesses across industries.

One Inc's CSR Payment Modal is a secure and user-friendly solution designed to assist Customer Service Representatives (CSRs in efficiently capturing and processing policyholder payments without directly handling sensitive financial information. This approach enhances data security and streamlines the payment process, ensuring a seamless experience for both CSRs and policyholders. Key Features and Functionality: - Pay-by-Link via Email: CSRs can send secure payment links to policyholders' emai

At Cloud Telephony, our sales and support teams have over six years of experience in the telecommunications industry. Experienced sales team available nationwide. Largest team of engineers in the industry so you have support when you need it. Our helpdesk is open 24/7. One solution to scale with your business: Whether you’re a small business looking to grow Bigger, a large business wanting to streamline, or a multi-site business needing to work as one, we have got a solution to match and can evo

Leading the Way in IVR Payments and Payment Technology for Over 25 Years.

Encoded's Agent Assisted Payments solution enables contact center agents to securely process customer payments over the phone while maintaining real-time communication. This system ensures that sensitive card details are never exposed to agents, thereby enhancing security and aiding in PCI DSS compliance. Customers input their payment information using their telephone keypad, with agents receiving immediate on-screen feedback without accessing the actual card data. Key Features and Functionali