Datatel Payment Solutions Reviews & Product Details

Have the convenience to take payments on any telephone handset, offer callers a safer card processing experience whilst meeting your businesses PCI-DSS compliance obligations

One Inc's CSR Payment Modal is a secure and user-friendly solution designed to assist Customer Service Representatives (CSRs in efficiently capturing and processing policyholder payments without directly handling sensitive financial information. This approach enhances data security and streamlines the payment process, ensuring a seamless experience for both CSRs and policyholders. Key Features and Functionality: - Pay-by-Link via Email: CSRs can send secure payment links to policyholders' email addresses, allowing them to input their payment information safely. - Pay-by-Link via Text: Secure payment links can be sent directly to policyholders' mobile devices, facilitating quick and secure payment method updates. - Virtual Keyboard: CSRs can enter payment information using a virtual keyboard within the CSR Payment Modal interface, protecting data from potential keystroke tracking software. Primary Value and Solutions Provided: The CSR Payment Modal addresses critical concerns in the insurance industry by: - Enhancing Data Security: By enabling CSRs to process payments without directly handling sensitive financial data, the solution reduces the risk of data breaches and minimizes PCI (Payment Card Industry compliance scope and liability. - Improving Customer Experience: The streamlined and secure payment process offers policyholders a frictionless experience, increasing their trust and satisfaction. - Boosting Operational Efficiency: The intuitive interface and multiple payment capture options allow CSRs to process payments swiftly, reducing call times and improving overall workflow efficiency. By implementing One Inc's CSR Payment Modal, insurance companies can ensure secure, efficient, and user-friendly payment processing, fostering stronger relationships with policyholders and maintaining compliance with industry standards.

Whether your customers prefer to pay over the telephone, through email, webchat, SMS, or any other digital channel, Cardprotect provides the simplest, most secure means of completing a transaction. Recognized as a Level 1 PCI DSS Service Provider and ISO 27001 certified, you can rest with peace of mind knowing that Semafone’s solutions meet the strictest security standards.

Encoded's Agent Assisted Payments solution enables contact center agents to securely process customer payments over the phone while maintaining real-time communication. This system ensures that sensitive card details are never exposed to agents, thereby enhancing security and aiding in PCI DSS compliance. Customers input their payment information using their telephone keypad, with agents receiving immediate on-screen feedback without accessing the actual card data. Key Features and Functionality: - Secure Payment Processing: Customers enter card details via their telephone keypad, ensuring agents do not see or hear sensitive information. - Real-Time Agent Assistance: Agents remain on the call to guide customers through the payment process, providing support as needed. - PCI DSS Compliance: The solution helps organizations meet PCI DSS requirements by preventing sensitive card data from being accessible to agents. - Tokenization: Card data can be securely stored as tokens for future transactions, streamlining repeat payments and enhancing customer convenience. - Integration Capabilities: Compatible with various telephony setups and payment gateways, facilitating seamless implementation. Primary Value and Problem Solved: Encoded's Agent Assisted Payments solution addresses the challenge of securely handling card payments in contact centers. By ensuring that sensitive card information is not exposed to agents, it significantly reduces the risk of data breaches and fraud. This not only protects customer information but also simplifies the compliance process with industry standards like PCI DSS. Additionally, the system enhances the customer experience by allowing agents to provide personalized assistance throughout the payment process, leading to increased customer trust and satisfaction.