Products

Lira is an intelligent customer support platform designed to enhance customer interactions by integrating context, automation, and personalized communication. It seamlessly connects various support channels—including chat, email, voice, and portals—into a unified system, ensuring a consistent and efficient support experience. By integrating with tools like helpdesks, CRMs, Slack, and knowledge bases, Lira provides comprehensive customer context, enabling support teams to deliver personalized and

Paraison AI LLC builds the Agent Control Plane (ACP): AI support ticket resolution and routing for teams on Zendesk and similar helpdesks. ACP resolves repeatable tickets from the company's own knowledge base, routes the rest to the right team with priority and a written summary, and holds low-confidence decisions for human review in an operator console. Every decision is logged and traceable. Pricing is public: $499/month platform fee, $0.65 per autonomous resolution, $0.26 per routed ticket, n

Most helpdesks pull your team into another tab. Ticketping keeps the conversation in Slack. Reply by tagging @Ticketping bot. Loop in engineering or product with a mention — there are no per-seat fees, so anyone can jump in. Alongside Slack you get an inbox dashboard, knowledge base, canned replies, reports, and Slack Connect for B2B support. Key features: Reply from Slack by tagging @Ticketping @mention engineering, product, or anyone else — no extra seats Chat widget, email forwarding, and ti

Dispatch Tickets is an API-first ticketing system built for developers and multi-brand operators. It lets teams manage customer support across multiple brands from a single dashboard — each with its own inbox, custom email domain, and ticket queue. Unlike traditional helpdesks, Dispatch Tickets uses per-ticket pricing instead of per-seat, so your entire team (engineers, PMs, founders, support staff) gets access without inflating costs. The platform integrates with Slack, Shopify, Stripe, Gmail

elunos.ai is an AI phone agent platform that answers calls and manages customer interactions through natural conversation. Its visual flow builder lets teams design workflows as flowcharts without coding, ensuring reliable processes. The AI agent interprets caller intent, adapts to complex conversations, and follows defined workflows. The platform integrates with CRMs, calendars, ERPs, helpdesks, and telephony systems, enabling actions like booking appointments and updating records. Calls beyond

Helios is an AI-native RMM (remote monitoring and management) and PSA platform built for managed service providers. It brings monitoring, security, patching, remote access, Microsoft 365 and a full helpdesk into one hosted platform, with AI that spots problems, fixes them and closes the ticket. Helios is built around AI, not retrofitted. AI Ops answers questions about the fleet in plain English and acts on them, predicts disk failures days ahead, and correlates alerts so one outage raises one t

VIMA is an insurance brokerage platform that enables global employers to design, manage, and optimize employee benefits for teams in India. The platform combines technology with localized support to address challenges in administering benefits across regions. It offers tools like self-service portals, policy administration, claims analytics, and automated renewals to provide visibility and control. VIMA bridges global standards with local expertise by providing group medical insurance, life and

Conexa Remote is a high-speed, secure peer-to-peer remote desktop and IT assistance software built for systems administrators, internal helpdesks, and managed service providers (MSPs). Powered by native WebRTC protocols, Conexa Remote connects technician and client workstations directly peer-to-peer with zero intermediate video relay servers, ensuring low latency, end-to-end encryption, and full European Union data sovereignty. Capture is performed via native OS APIs (DXGI Desktop Duplication on

Outsourced Live Chat Service For Your Website! Don’t let your customer bounce off your pages, offer them live help on your website and make sure you secure the sale or resolve customer service issue the first time round. Our professional website chat operators will take care of your clients 24 x 7 as if they were your own staff. With your competitors only a click away, giving customers the experience they demand, whilst at the browsing stage means you keep customers on your site and you keep the

Evmark Business Solutions solution is tailored to simplify payroll for small businesses, ensuring a quick and efficient process. Utilizing advanced technology, EBS streamlines payroll tasks, allowing you to swiftly complete them, whether you're at your desk or on the go, at any time of the day or night. This solution offers everything from basic payroll services to a comprehensive array of HR tools and services, providing the necessary resources exactly when you need them. With EBS, payroll pro

Aadit Technologies is a Bengaluru-based cybersecurity, compliance and IT managed services company that has protected regulated Indian businesses since 2017. We work with organisations in healthcare, BFSI, fintech, e-commerce and SaaS — sectors where a security failure is also a regulatory failure, and where the auditor arrives whether or not you are ready. Our work covers three areas. Cybersecurity: Managed SOC and SOC as a Service with 24/7 monitoring and triage, Vulnerability Assessment and

Keep Wisely is a centralized CMMS and Facility & Asset Management software designed to help organizations manage assets, maintenance activities, and service teams efficiently across single or multiple locations. It is built for asset-heavy environments that require clear visibility, preventive maintenance control, and reliable operational data. The platform enables end-to-end asset lifecycle management, allowing organizations to track assets from installation to retirement with complete main

Onoff Business is a cloud business phone system for small and mid-sized companies, built around the mobile phone. Administrators assign professional mobile and landline numbers to employees from a web console in a few clicks. Employees use those numbers through the Onoff Business app on their existing smartphone or in a browser, keeping business and personal calls separate without a second SIM or a company handset. The platform covers calls, SMS and MMS, visual voicemail, an interactive voice re

Globagility Inc. is a business process outsourcing (BPO company dedicated to enhancing operational efficiency for small and medium-sized enterprises. By leveraging cutting-edge software technologies and a team of skilled professionals, Globagility enables businesses to focus on strategic, revenue-generating initiatives while it manages both core and non-core processes. The company's mission is to build long-term relationships with clients, helping them achieve efficiency through innovation and t

Workedify | All-in-One Project management & Business Operations Platform Workedify is a powerful, all-in-one SaaS platform built to streamline project management, customer relations, team collaboration, and business operations, designed for modern teams and agencies. From lead generation to project delivery, invoicing, and team management, Workedify helps you manage everything in one unified workspace. Whether you're a freelancer, startup, or growing business, Workedify keeps your workfl

TixyCloud is a web-based ticketing and automation platform for small and medium-sized businesses, built around an AI flat rate: one fixed monthly price covers the ticketing system, an agreed scope of individual automations, and unlimited AI usage. Companies get one system for support and workflow automation instead of connecting a separate helpdesk tool to a separate automation tool. Key features: - AI flat rate: instead of paying per automation, per integration, or per AI credit, a single mont

eGain AI Knowledge Hub is the industry’s most advanced AI-powered knowledge management solution, designed to empower customer service, contact center, and support teams with instant, accurate, and compliant answers across channels. Whether it’s for agents, chatbots, or self-service, the AI Knowledge Hub delivers consistent and context-aware knowledge using trusted generative AI, guided workflows, search, and analytics. Key Features: • Trusted Generative AI for safe and accurate responses • Smart

Ticket Severity Forecasting by Mphasis is an advanced machine learning solution designed to predict the severity of IT helpdesk tickets, enabling organizations to prioritize and address critical issues promptly. By analyzing historical ticket data, the system forecasts potential escalations, allowing IT teams to allocate resources efficiently and enhance overall service quality. Key Features and Functionality: - Machine Learning-Based Prediction: Utilizes sophisticated algorithms to assess fac

Helpdesks are overwhelmed, repairs get misdiagnosed on the phone, and managers chase status updates that should arrive on their own. askporter automates everything between a reported issue and a resolved outcome. One platform, two products. askporter Housing covers resident engagement, smart repairs and proactive care for social housing providers, build-to-rent operators and private landlords. askporter Operations covers task raising, control & management, job delivery and outreach for faci

AWRA OpsHub is a cloud operations platform that unifies inventory, procurement, sales, point of sale, finance, assets, warehouse movement, HR, projects and internal support in one governed system — instead of spreadsheets and disconnected tools. Every module shares the same records, approvals and audit trail, so stock counts, purchase orders, invoices, payments and payroll reconcile against each other instead of being re-entered. What's inside: - Inventory — stock levels, adjustments, check-in