--- title: Helios Reviews meta_title: 'Helios Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Helios works for a business like yours. aggregate_rating: rating_value: 5.0 review_count: 1 scale: '5' date_modified: '2026-07-15' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # Helios Reviews **Vendor:** Helios **Category:** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm) **Average Rating:** 5.0/5.0 **Total Reviews:** 1 ## About Helios Helios is an AI-native RMM (remote monitoring and management) and PSA platform built for managed service providers. It brings monitoring, security, patching, remote access, Microsoft 365 and a full helpdesk into one hosted platform, with AI that spots problems, fixes them and closes the ticket. Helios is built around AI, not retrofitted. AI Ops answers questions about the fleet in plain English and acts on them, predicts disk failures days ahead, and correlates alerts so one outage raises one ticket instead of twenty. Self-healing automation runs a script, notes the ticket and closes it on resolution. A built-in AI Service Desk Agent triages and replies to inbound email in seconds. Included on every plan: patch management (Windows + third-party), Microsoft Defender security monitoring, Microsoft 365 health, one-click remote access, branded client portals, AI-generated QBRs, asset lifecycle and backup monitoring. The agent runs on Windows, Windows Server, macOS and Linux. Pricing is flat per plan, not per technician: Starter £99/mo (25 devices), Growth £199/mo (250 devices, white-label portal), Scale £399/mo (unlimited). 14-day free trial, no credit card. ## Helios Reviews ### 1. Fast Deployment, Polished Interface Powered by Useful AI that genuinely works. **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar R. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2026 **What do you like best about Helios?** The AI agent (Helio) triages inbound tickets and often resolves the routine ones before I even open them. Password resets, disk cleanups, stuck services, it runs the playbook and closes the loop, then writes the ticket note itself. It is genuinely RMM, PSA, M365 and AV in one pane instead of the three-tool stack I used to bounce between. Self-healing rules mean most alerts never become a ticket at all, and when Helio hits something it cannot safely fix on its own it escalates with a clear root-cause writeup rather than a raw alert. Rollout to the fleet was same-day. The health summaries are in plain English, which matters when a client reads them. **What do you dislike about Helios?** It is a young product and moves fast, so the odd corner of reporting still gets reworked between updates. I would also like a few more backup and AV vendor connectors out of the box, though the ones I need are on the roadmap and the team ships quickly. Nothing has been a blocker. **What problems is Helios solving and how is that benefiting you?** As a small MSP I was drowning in alert noise and manual ticket handling. Helios cut the noise a lot, auto-closes alerts when they resolve, and the AI service desk lets my lean team cover far more endpoints than we could before without adding headcount. The self-healing and auto-triage are the difference between reacting all day and actually getting ahead of the fleet. - [View Helios pricing details and edition comparison](https://www.g2.com/products/helios-2026-07-12/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-23+12%3A26%3A56+-0500&secure%5Bsession_id%5D=e89c0a3a-965a-4254-b443-f09b24fadf5d&secure%5Btoken%5D=f1cfba3caffd96d528661fbc1c8cf2d988aee99ffcf00c9318c7c9e9643456c9&format=llm_user) ## Helios Integrations - [Anthropic SDK](https://www.g2.com/products/anthropic-sdk/reviews) - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [Azure Virtual Desktop](https://www.g2.com/products/microsoft-azure-virtual-desktop/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Defender for Business](https://www.g2.com/products/microsoft-microsoft-defender-for-business/reviews) - [Windows 11](https://www.g2.com/products/windows-11/reviews) - [Windows Server](https://www.g2.com/products/tidal-media-inc-windows-server/reviews) ## Helios Features **Inventory Management - Remote Monitoring & Management (RMM)** - Device Management - Asset Management - ITIL Policy Compliance **Monitoring and Management** - Remote Monitoring - Asset Tracking - Application Deployment - Patch Management - Asset Tracking **IT Operations & Workflow - Remote Monitoring & Management (RMM)** - Workflow Management **Service Management** - Remote Access - Service Management (Issue Prioritization) - Ticketing **Agentic AI - Remote Monitoring & Management (RMM)** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Helios Alternatives - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) - 4.7/5.0 (4,673 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) - 4.5/5.0 (3,954 reviews) - [Acronis Cyber Protect Cloud](https://www.g2.com/products/acronis-cyber-protect-cloud/reviews) - 4.7/5.0 (1,372 reviews)