Paraison AI's Agent Control Plane (ACP) is an AI routing and resolution layer for support teams running on Zendesk-class helpdesks. ACP classifies every incoming ticket, resolves common requests autonomously using your knowledge base, and routes everything else to the right agent — eliminating manual triage. High-confidence decisions are fully automated. Low-confidence or high-stakes tickets are flagged for human review. The result: faster first response, less noise for your team, and a clear record of every routing decision. Built and used in production by Paraison AI. Paraison AI LLC runs the Agent Control Plane (ACP): AI support ticket resolution and routing for teams on Zendesk and similar helpdesks. Based in New Jersey, founded by Ron Paraison. Not affiliated with PraisonAI (praison.ai), the open-source multi-agent framework by Mervin Praison.