Europe Grid® for Professional Services Automation Software
Professional Services Automation Software Definition
Professional services automation (PSA) software helps companies in professional services manage most or all back-office and front-office activities. PSA systems track operations, related costs, and the revenues they generate. These products are used by consultants, lawyers, marketing account managers, and other professional services industry roles that conduct business on a client-project level. PSA software delivers insight into the business processes of project and portfolio management to improve the efficiency, productivity, and profitability of the project operations in place. This type of software can be used by all departments of a professional services company, from sales and marketing to accounting, as well as by project managers.
There are two major types of PSA software—best of breed (which focuses exclusively on professional services) and ERP systems that provide features for PSA combined with functionality for manufacturing or distribution.
PSA systems can be integrated with accounting software, CRM software, and payroll software to make a more end-to-end solution.
To qualify for inclusion in the Professional Services Automation category, a product must:
- Manage customer profiles, sales opportunities, and communications
- Include features for contract management and service level agreements (SLA)
- Provide project and portfolio management for professional services
- Deliver accounting functionality or integrate with accounting software
- Track project and portfolio costs such as time and expenses
- Record and allocate resources based on necessity and availability
- Recognize revenue by project, portfolio, or business unit
- Monitor project and portfolio performance, risk, and profitability
Europe Regional Professional Services Automation Grid® Scoring Description
Products shown on the Europe Regional Grid® for Professional Services Automation have received a minimum of
10 reviews from users in the Europe region by November 22, 2022. Products are ranked by customer satisfaction
(based on regional user reviews) and regional market presence (a measure of market share, seller size,
and social impact) and placed into four categories on the Regional Grid®:
- Products in the Leader quadrant are rated highly by G2 users in the Europe region and have substantial Market Presence scores. Leaders include: Kantata Cloud for Professional Services (formerly Mavenlink + Kimble), FinancialForce PSA, Scoro, Accelo, Replicon PSA, Planview AdaptiveWork, and Resource Management by Smartsheet
- High Performing products have high customer Satisfaction scores and low Market Presence in the Europe region compared to the rest of the category. High Performers include: Screendragon, CMap, BigTime, PSOHUB., HaloPSA, and VOGSY
- Contender products have relatively low customer Satisfaction scores and high Market Presence in the Europe region compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Contenders include: ConnectWise PSA, Autotask Professional Services Automation (PSA), and Unit4 PSA Suite
- Niche products have relatively low Satisfaction scores and low Market Presence in the Europe region compared to the rest of the category. While they may have positive reviews, they do not have enough reviews to validate those ratings. Niche products include: Projector PSA and Klient PSA
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obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy,
completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.
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