--- title: Autotask Reviews meta_title: 'Autotask Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 615 reviews by the users' company size, role or industry to find out how Autotask works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 615 scale: '5' date_modified: '2026-07-21' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Autotask Reviews **Vendor:** Kaseya **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.3/5.0 **Total Reviews:** 615 ## About Autotask Autotask is the intelligent, unified PSA platform that powers high-performing MSP operations. It connects tickets, time, projects, contracts and billing in one seamless workflow — eliminating manual effort, reducing technician friction and ensuring every billable hour is captured automatically. With built-in automation and real-time visibility, Autotask streamlines service delivery, improves profitability and turns operational data into actionable dashboards that drive accountability and demonstrate value. Trusted by growing MSPs worldwide, Autotask helps teams deliver faster, more consistent service while maintaining clarity and control across every part of the business. ## Autotask Pros & Cons **What users like:** - Users value the **ease of use** of Autotask, enjoying its intuitive interface and accessible features for efficiency. (65 reviews) - Users value the **seamless integrations** of Autotask, ensuring efficient workflows and effective ticket management. (49 reviews) - Users appreciate the **smart summaries and user-friendly interface** of Autotask, enhancing efficient ticket management and workflow. (43 reviews) - Users appreciate the **automation features** of Autotask, which enhance efficiency and streamline daily operations. (30 reviews) - Users value the **easy integrations** of Autotask, enhancing their workflow and connectivity with other tools effectively. (24 reviews) - Users value the **efficiency** of Autotask, enabling faster ticket management and improved team collaboration for better client support. (24 reviews) - Customer Support (20 reviews) - Workflow Management (20 reviews) - Features (19 reviews) - Time Tracking (19 reviews) **What users dislike:** - Users find the **complex usability** of Autotask overwhelming, especially with the multitude of options and a dated interface. (24 reviews) - Users often find the **steep learning curve** adds complexity, making proper setup and understanding crucial for success. (18 reviews) - Users note the **missing features** in Autotask, particularly in project management and automation capabilities. (17 reviews) - Users find Autotask's **limited functionality** frustrating, noting the need for improvements in project workflows and integrations. (16 reviews) - Users find Autotask's interface **not user-friendly** , with an outdated layout and unintuitive navigation affecting usability. (16 reviews) - Users face a **steep learning curve** with Autotask, making initial navigation and customization challenging. (14 reviews) - Users find **ticketing issues** challenging, with difficulties in searching and inadequate options in the drop-down menu. (14 reviews) - Outdated Interface (13 reviews) - Poor Design (13 reviews) - Clunky Interface (11 reviews) ## Autotask Reviews ### 1. Versatile All-in-One UI That Streamlines Daily Operations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** There are a number of utilities all rolled into one UI. Extremely versatile and customizable across many industries. Cuts down on having multiple platforms to track/manage day to day operations. **What do you dislike about Autotask?** Oftentimes after updates, there tend to be a number of bugs that can hinder performance. Kaseya is typically quick to resolve. **What problems is Autotask solving and how is that benefiting you?** Managing and tracking day to day operations. Allows us the ability to track daily work while having numerous reports we can run to compare metrics ### 2. Easy API Integrations, But Reporting and Ticket Routing Need Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Anju R. | Chief Strategy Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Easy to set-up api integrations. Flexible options for contracts at-up and invoice creation is smooth. **What do you dislike about Autotask?** Kaseya ops has not been a smooth transition - login to existing apps such as Autotask needs a constant reset. Lack of flexibility in ticket routing. Custom report creation is clunky and not intuitive. Would be great to have a robust reporting capability especially for management/ leadership teams. **What problems is Autotask solving and how is that benefiting you?** Automation in billing/invoicing process. ### 3. Autotask Has Everything Our IT Business Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel B. | Lead Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Autotask has everything an IT business needs, and the integrations with other Kaseya tools make working on the platform much easier. **What do you dislike about Autotask?** Since Autotask has so many features, sometimes it can be difficult to find the changes you want to make. **What problems is Autotask solving and how is that benefiting you?** Autotask has solved our problem of tracking customer requests and ticketing. Previously, we did it all manually, so this has been a big improvement to our workflow. ### 4. Highly Customizable with Effective Workflow Management **Rating:** 4.5/5.0 stars **Reviewed by:** Marri F. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's customization features, especially the workflow rules and custom dashboards that help me track KPIs. These elements make managing tickets as part of the PSA ticketing help desk system more efficient. **What do you dislike about Autotask?** I find the training tutorials lacking. I would prefer on-screen tutorials of products rather than just articles and forums. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with operational and organizational needs for tickets, offering customization features with workflow rules and custom dashboards to track KPIs. ### 5. Great Integrations, but an Outdated, Slow UI and Little AI Progress **Rating:** 1.5/5.0 stars **Reviewed by:** A. R. | CTO / CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Integration with other software like RMM, Customer Support **What do you dislike about Autotask?** Integration ;) Slow UI, looks very old, very slow development, almost no AI stuff, lots of promises but very slow movement **What problems is Autotask solving and how is that benefiting you?** Unified software for MSP ### 6. Effortless Ticketing with Room for Integration Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Adam W. | Tier 3 System Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I like Autotask's ease of use and the scheduling works well, too. **What do you dislike about Autotask?** I wish that Autotask integrated a little better with Datto RMM and IT Glue. It would be nice if when creating a new user it would just sync with Autotask and auto create the users in the other platforms. **What problems is Autotask solving and how is that benefiting you?** Autotask helps us easily assign tickets to techs and schedule times for issues, improving our PSA and ticketing system. ### 7. Critical to our Business **Rating:** 4.5/5.0 stars **Reviewed by:** Phil C. | Technical Services Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2024 **What do you like best about Autotask?** Smart Ticket Summary - Gives a summary of the ticket to save having go look through the entire history. Smart Resolution Summary - summarises actions taken and solutions provided. We have also started to use additioanl features such as To-do lists and actions. **What do you dislike about Autotask?** Projects needs some work in terms of functionality. I beleive this is in the roadmap for the end of this quarter. The entire product needs a facelift and the app needs some serious work. **What problems is Autotask solving and how is that benefiting you?** Allows us to manage customer support tickets, from their priority to them being escalted. Allows me to see if we are meeting SLAs and whether sutomers are exceeding their allocated contract time. ### 8. Customizable Dashboards Improve Efficiency, but HTML Limitations Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 02, 2025 **What do you like best about Autotask?** I love how Autotask serves as a comprehensive Professional Services Automation (PSA) tool that effectively helps in building and managing help desk tickets. The system’s ability to prioritize and assign tickets to technicians makes the workflow much more streamlined. I also appreciate its functionality for scheduling custom visits and calls, which aids in organizing services efficiently. The integration with data RMM and other tools enhances its utility, bringing additional troubleshooting information directly into the ticket management system. This integration ensures all data from various platforms is centralized, so I don’t have to access multiple systems to get a complete overview of all the tickets. The dashboards in Autotask are particularly impressive, with fully customizable features that allow me to adjust them according to our office needs. This customization aids in spotting critical or high-priority tickets immediately, creating alerts that enable technicians to respond to pressing issues as quickly as possible. The multi-language support and email integration capabilities further extend its usefulness, making it easier to manage tickets and communicate with clients. Overall, Autotask provides a highly integrated, flexible solution that enhances productivity and efficiency in ticket management. **What do you dislike about Autotask?** I find that the email ticket creation process in Autotask is quite problematic because it doesn't support HTML. This causes everything to come through as rich text, which complicates the formatting. URLs are rewritten, and tables are not formatted correctly when tickets are sent via email. This lack of HTML support is a major downside as it disrupts the clarity and organization of ticket information. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to streamline ticket management by integrating tickets from various sources, prioritizing them, and scheduling necessary actions, improving team efficiency. ### 9. Powerful for Ticket Management, Needs Workflow Refinement **Rating:** 5.0/5.0 stars **Reviewed by:** David D. | Network Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** I really like how Autotask manages ticket workflow efficiently. The automations you can configure are particularly useful in routing ticketing, enhancing operational efficiency. Additionally, the introduction of new technologies, such as the Cooper bought technology, greatly assists in summarizing or rewording technician notes to make them more legible for end users, which I find really great. The system's ability to make these technical details more accessible and user-friendly really stands out. **What do you dislike about Autotask?** I find the project workflow in Autotask could use some updating to better align with our specific needs. Despite discussing this with Kaseya, it remains an area of concern. Additionally, my sales department is dissatisfied with how the opportunities feature functions, as it doesn't fully meet their needs. We are hoping for better guidance on its usage and improvements in managing and viewing opportunities across multiple resources. Moreover, the initial setup of Autotask was challenging due to its size and complexity, requiring a significant investment of time to establish a base configuration. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for managing tickets and company records, helping streamline our workflow. It automates ticket routing and makes technician notes clearer for users, though product and sales opportunity management could be improved. ### 10. Essential PSA Tool with Easy Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Mike V. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Autotask?** I like that Autotask keeps information very organized and easy to access. I've been using it for a long time, and I think it's a great PSA. The initial setup was very easy, making it convenient to start using the system. **What do you dislike about Autotask?** It sometimes takes a lot of clicks to get to the information that I need to modify. **What problems is Autotask solving and how is that benefiting you?** Autotask holds all our ticketing data, time entries, and essential company information, keeping it organized and easy to access. ### 11. Ease of use and integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Jestin W. | Project Team Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Ease of Use The interface is intuitive once configured, making it easy for teams to adopt without steep training overhead. Dashboards, ticket queues, and project views are straightforward to navigate, and customizable widgets allow each user to prioritize information that matters most to their role. The workflow design reduces redundant clicks, helping staff get to the data they need quickly. While the depth of configuration options can feel overwhelming at first, once properly set up, the system supports a smooth daily experience. integrations are where it truly shines. The platform connects seamlessly with RMM tools, accounting software, CRM systems, and reporting solutions, ensuring that data flows across critical business applications without manual duplication. For MSPs, the ability to link monitoring, billing, and project management under one umbrella significantly improves efficiency and accuracy. The open API further enables custom connections, making it possible to tailor integrations to unique workflows. **What do you dislike about Autotask?** The project management module in Autotask often falls short compared to dedicated PM tools, with many users describing it as basic and clunky. While it covers the essentials, the interface feels outdated, navigation is unintuitive, and there’s a steep learning curve for new users. The feature set lacks the depth needed for managing complex projects, and updates can occasionally disrupt workflows or break custom widgets. Overall, it’s functional for convenience within the PSA, but not a strong stand-alone project management solution. **What problems is Autotask solving and how is that benefiting you?** Autotask is solving contract hour allocation helping us better capture revenue sources. ### 12. Easy to use and great support **Rating:** 4.5/5.0 stars **Reviewed by:** Josh R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Autotask?** There are tons of details that are very helpful when trying to solve customer issues. Customer service is always fast to respond and usually goes above and beyond to resolve my issues. **What do you dislike about Autotask?** So far so good and I don't have any complaints. **What problems is Autotask solving and how is that benefiting you?** Transitioning to Autotask was easy for us. It helps us deliver support quickly and accurately, which has made a real difference in how we respond to requests. ### 13. Complete and Easy to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Erik J. | Partner / Technisch Directeur, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The completeness and ease of use are great. It’s really nice to have all the integrations in one place. **What do you dislike about Autotask?** The look and feel could use an upgrade. At times, it also feels a bit slow. **What problems is Autotask solving and how is that benefiting you?** The service quality has improved, and customer support is faster and more responsive. ### 14. Great Widgets and Dashboards **Rating:** 4.0/5.0 stars **Reviewed by:** Don D. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** Widgets and dashboards, although I would like more flexibility such as comparing two fields such as estimated and actual. **What do you dislike about Autotask?** Not real time. Can't see what techs are working on until they save an entry. No conditionally required fields, such as only required at Complete status. No definable warnings or forced acknowledgements. **What problems is Autotask solving and how is that benefiting you?** Good visibility into analytics. ### 15. Ideal for Automating Tasks with Some Usability Challenges **Rating:** 4.5/5.0 stars **Reviewed by:** Ricardo P. | Intake Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2025 **What do you like best about Autotask?** I enjoy using Autotask to manage my daily tasks as a supervisor in the legal department and to create email templates, which facilitates my workflow. Additionally, I find its interface interesting, which adds a positive aspect to the daily use of the tool. It also helps me generate my daily routines and create reports on metrics and leads generated, which is crucial for my responsibilities. A decisive factor that led us to switch to Autotask from Google Genesis was the automation it offers, which undoubtedly improves our operational efficiency. Although its initial setup can be a bit complicated for those without technological knowledge, the overall experience has been positive, so much so that I rated it a 9.5 in terms of likelihood of recommendation. **What do you dislike about Autotask?** Sometimes I get lost in the interface, which suggests it could be more intuitive. The learning curve seems to be difficult, making adaptation more complicated than necessary. Additionally, the initial setup was a bit complicated, especially if you don't have prior knowledge of technology. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to manage my tasks, create email templates, generate daily reports of metrics and leads, and establish daily routines. Its automation and ability to integrate with other tools like Outlook and Google Calendar are key advantages. ### 16. Streamlines IT Management but Can Lag **Rating:** 4.5/5.0 stars **Reviewed by:** Eduardo F. | Consulate Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2025 **What do you like best about Autotask?** I appreciate how Autotask helps me organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing processes, ensuring nothing gets lost and everything runs smoothly. I like the way it eliminates repetitive work and reduces human error, which saves a lot of time. I also value the scalability of the processes it provides. It's user-friendly and easy to set up, which facilitated the initial implementation for our team. **What do you dislike about Autotask?** I think that Autotask can sometimes be slow or clunky. Some pages load slowly, and switching between tickets, accounts, or devices can feel heavy. Additionally, it relies on older web technology, which contributes to its sluggish performance. The lack of client-side caching means that it reloads a lot of repetitive data, and the database queries could be optimized to improve the slow list views and searches. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to organize and automate IT work by centralizing tickets, tracking time, managing projects, and simplifying billing, which helps eliminate repetitive tasks, reduces human error, saves time, and ensures smooth operations. ### 17. Easy Widget Organization That Streamlines Ticket Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Danny H. | Help Desk Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** I love how easy it is to organize and adjust widgets. It has really streamlined my ticket workflow and made handling tickets feel much smoother. **What do you dislike about Autotask?** To change certain settings or widgets, you sometimes have to dig around a bit to find the specific option you’re looking for. **What problems is Autotask solving and how is that benefiting you?** Autotask has improved our time management and provides better documentation for our tickets. ### 18. Great Dashboards and Integrations, but Workflow Setup Takes Time **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2026 **What do you like best about Autotask?** I like the dashboards. They can give me a good overview about whats going on. The integration with other apps is also working really well. This makes autotask a good central place for ticketing. **What do you dislike about Autotask?** Setting up workflows feels really time consuming. I like workflows, only setting them up takes a lot of time. **What problems is Autotask solving and how is that benefiting you?** We use it mainly for ticketing. This gives our company an overview about what's going on and what's need to be done. I like the idea of contracts, only haven't had time to implement this. ### 19. Seamless Integration, Boosts Workflow Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Sindy P. | Transcriptionist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about Autotask?** I appreciate how Autotask organizes tasks and projects effectively, making it easy to assign them clearly and track the process in real-time. The integration with other systems is a big plus, as it makes the entire workflow much smoother and more efficient, especially when working remotely. Autotask excels in maintaining organization, which has a significant positive impact on my work, enhancing efficiency and productivity. These aspects contribute to a seamless experience that I value highly. I am so satisfied with the functionalities that I rate my likelihood of recommending it to others a perfect 10. **What do you dislike about Autotask?** I find the interface of Autotask could be improved as it sometimes overlaps, which might make it challenging to navigate. Additionally, I believe the notifications could benefit from being more customizable to better fit individual preferences and workflows. I also noticed that while the setup was easy for someone with technological knowledge, there's still room for improvement to make it more accessible for those less familiar with tech. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for organizing tasks, assigning them clearly, and tracking progress in real-time. The integration with other systems streamlines my workflow, making it more efficient, especially for remote work and managing tickets and projects. ### 20. All the Basics You Need with Room to Grow **Rating:** 4.0/5.0 stars **Reviewed by:** Paul M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Autotask?** It has all the basics you need, and the expandibility for any future enhancement **What do you dislike about Autotask?** It's so sexy as a brick, don't choose it for the looks! **What problems is Autotask solving and how is that benefiting you?** Servicedesking, SLA's, Project management, Sales, CRM, Admin, invoicing, CMDB, reporting and many many more ### 21. Feature-Rich but Complex, A Central Tool for Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I find Autotask really extensive with a lot of features buried in it. While it took a long time to learn, once I got the hang of the features, they proved to be very useful. It's not a simple program, but the depth of features is something I appreciate. **What do you dislike about Autotask?** The matching of computer systems that I'm managing in my RMM do not always match in Autotask. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticketing and support, and it helps me keep track of tasks so I don't forget things. ### 22. Clear Contract Overview with Handy Ticket Automation **Rating:** 4.0/5.0 stars **Reviewed by:** Ralf D. | Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** It provides a clear overview of contracts and includes some nice features for ticket automation. **What do you dislike about Autotask?** Sometimes the GUI has a nineties vibe, and the tool doesn’t feel very fast. **What problems is Autotask solving and how is that benefiting you?** I use it for ticket resolution, project management, contract management, and planning. ### 23. User-Friendly Interface, Excellent for Ticket Management **Rating:** 5.0/5.0 stars **Reviewed by:** G K. | Help Desk Specialist **Reviewed Date:** November 06, 2025 **What do you like best about Autotask?** I really appreciate Autotask for its user-friendly interface and the structured view it offers, making it easy to navigate through its options. This makes the tool incredibly valuable for storing every kind of information, which is essential for efficient ticket management. I find it easy to search for tickets for follow-ups with customers and to check previous tickets, as it allows me quick access to information about what work has been completed in the past. The initial setup of Autotask was easy to learn and navigate, which significantly reduced the time needed to get accustomed to using it. Overall, my experience with Autotask has been extremely positive, so much so that I would recommend it with a perfect 10 out of 10 rating. **What do you dislike about Autotask?** Sometimes I experience low performance when using Autotask on AVD. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for ticket management, storing data like customer contact info and internal notes. It has a user-friendly interface, structured view, and simplifies navigation, making it easy to track prior work and follow up with customers. ### 24. Autotask PSA as a Powerful Single Pane of Glass for Operations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** The biggest strength of Autotask PSA is that it gives us a single operational system that ties together tickets, contracts, time tracking, billing, projects, assets, and reporting. that “single pane of glass” approach is what makes it so powerful. **What do you dislike about Autotask?** it is so complex it requires a steep learning curve **What problems is Autotask solving and how is that benefiting you?** it helps us with SLAs ### 25. One stop platform for all your business needa **Rating:** 4.0/5.0 stars **Reviewed by:** Isabelle M. | Business Operations Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** We’ve been using Autotask for many years, and we really appreciate how it continues to evolve with new features. The Cooper CoPilot AI has been especially valuable, providing tools that help us summarize customer tickets, create clearer timesheets, and write stronger resolutions. These improvements make our time more meaningful and productive. With its constant enhancements, Autotask ensures we stay current and aligned with industry best practices. **What do you dislike about Autotask?** It would be even more beneficial to have more frequent updates on the product roadmap so we can better align with our own planning. Additionally, if Cooper CoPilot AI could analyze all past tickets across customers, it would help us identify recurring issues, regardless of which customer is experiencing them. **What problems is Autotask solving and how is that benefiting you?** Autotask provides a seamless process from start to finish—handling everything from customer requests and quoting, through to project management, invoicing, and documentation. ### 26. Very well configurable – Automations and all system house tools on board **Rating:** 5.0/5.0 stars **Reviewed by:** Konstantin W. | Geschäftsführer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** Automations, very well configurable, all tools necessary for a system house are included, integrations of other tools from Kaseya **What do you dislike about Autotask?** Autotask must be more adapted to the German market, integrate into an external dunning system, e.g., EasyBill. **What problems is Autotask solving and how is that benefiting you?** Saves a lot of time ### 27. Transformed Managed Services Invoicing—From 10 Days to Half a Day **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 19, 2026 **What do you like best about Autotask?** we've been using Autotask for six years and it has completely transformed our Managed services invoicing. Reducing the time spent on our monthly invoice run from 10 days to half a day. **What do you dislike about Autotask?** Reporting is clunky and the UI experience is way behind the rest our the Autotask experience **What problems is Autotask solving and how is that benefiting you?** Autotask has improved our visibility of information, previous data for tickets, sales and invoicing was in separate solutions with no integration or work flows ### 28. Familiar, but Autotask’s UI/UX Is in Desperate Need of an Overhaul **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Autotask?** The only thing I like about Autotask is that I already know it. **What do you dislike about Autotask?** Autotask is in desperate need of a UI/UX overhaul. It's old and creaky, requiring way too many clicks to get anything done. I interact with Configuration Items, extensively, and it feels like they were created for a company that sells physical items rather than one that provides services. **What problems is Autotask solving and how is that benefiting you?** Autotask sits at the center of our operations and is the hub that almost everything else connects to. ### 29. Autotask Boosts Efficiency for MSPs, But Has a Steep Learning Curve **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip P. | Cyber Security Engineer, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2025 **What do you like best about Autotask?** As our main ticketing system Autotask has been an great help. It makes the entire ticketing experience much easier and clearer. It has great integrations with RMM and documentation so it helps a huge amount for MSPs. The Cooper Copilot AI is also amazing at simplifying and saving time for our techs. Amazing Customer support team, always willing to lend a hand **What do you dislike about Autotask?** Very hard to learn everything that's available, there's either a lot to go through or it's complex. The UI is a bit dated and could use an update **What problems is Autotask solving and how is that benefiting you?** As an MSP, a ticket system is essential. Autotask makes this much simpler and easier. This translates into better efficiency from our techs ### 30. Efficient Ticket Management with Seamless Integrations **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I like Autotask's integrations with different products like Datto RMM, as it makes daily management easier and provides transparency through the products. I found the initial setup of Autotask fairly easy and intuitive. **What do you dislike about Autotask?** I think the time registrations and opening of tabs is a bit slow and unintuitive. **What problems is Autotask solving and how is that benefiting you?** Autotask helps with handling tickets, change management, and incidents. Its integrations with products like Datto RMM make daily management easier and provide transparency. ### 31. Powerful Setup That Gets You Up and Running Fast **Rating:** 4.0/5.0 stars **Reviewed by:** Ricky P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** The size of Autotask allows it to scale with my business as I grow, without too many additional charges. **What do you dislike about Autotask?** Too many pop-ups and an outdated interface. Integration updates are too slow; IT glue should be real-time. **What problems is Autotask solving and how is that benefiting you?** Onboarding new staff is efficient. ### 32. Autotask is Crucial, Globally Streamlined Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Autotask?** I appreciate using Autotask for everything we do, including critical long-term customer experience. I like everything about its functionality, especially the data centers that we use for compliance purposes, as they're crucial for capturing and managing data globally. I found the initial setup awesome and very straightforward. **What do you dislike about Autotask?** Na **What problems is Autotask solving and how is that benefiting you?** We use Autotask for everything, including long-term customer experience. ### 33. Listening to Clients and Simplifying the System with the New Release **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 17, 2026 **What do you like best about Autotask?** I appreciate that they’re working to simplify the system with their upcoming new release. They’ve also been listening to clients and responding when we submit feature requests. **What do you dislike about Autotask?** Some areas, such as billing and projects, still need improvement. There are also processes that remain very manual, or that make certain tasks more complicated than they need to be. **What problems is Autotask solving and how is that benefiting you?** The new ticket triage process will cut down the time we spend on our service desk triaging and reviewing tickets. ### 34. Seamless Integration and Time-Saving Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** I mostly like the integrations with other software and the easy registration of time and driving in Autotask. These features help me save time. Additionally, the initial setup was quite easy and can be customized to our use case. **What do you dislike about Autotask?** The loading times are a bit long. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to easily manage and overview all my tickets. Its integrations and easy registration of time and driving save me time. ### 35. Clunky, Old-Fashioned UI and Limited Integrations Without a Middleman **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The integration with ITGlue and DRMM. The trifector is very good. **What do you dislike about Autotask?** I found the UI and features very clunky and old fashioned. We also found that many integrations we wanted to use were not readily available and required a middle man software **What problems is Autotask solving and how is that benefiting you?** We actually moved away from AT as we felt it was very limited in what we wanted to do, but this was around 3 years ago. ### 36. Integrated system that optimizes billing and monitors time **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel F. | Associato, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Integrated all systems. Billing and all time is not wasted but monitored. **What do you dislike about Autotask?** Is not ready for Italian billing but it is an Italian problem **What problems is Autotask solving and how is that benefiting you?** Ticket central. Save time. All platforms integrated. ### 37. Efficient Task Management with Minor UI Hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Harini S. **Reviewed Date:** November 14, 2025 **What do you like best about Autotask?** I love how Autotask simplifies the process of tracking tickets, assigning tasks, and monitoring work status, all while keeping everything organized in one place. This feature significantly enhances our efficiency, ensuring nothing is overlooked and the workflow remains clear. Communication and management of service requests have improved remarkably, saving time for my team daily. The initial setup was incredibly smooth and user-friendly, earning a perfect 10/10 rating from me. I am extremely likely to recommend Autotask to others, as indicated by my high recommendation score. **What do you dislike about Autotask?** I find the interface of Autotask feels slow at times, and some features require extra steps to use. **What problems is Autotask solving and how is that benefiting you?** I use Autotask to track tickets, streamline task assignments, and manage service requests effectively. It keeps everything organized in one place, enhancing team communication and saving time while maintaining clear workflows. ### 38. Strong Workflows and RMM Integration, with Smart Customer Domain Recognition **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Workflows, RMM integration, and recognition of customer domains. **What do you dislike about Autotask?** The navigation and functionality of the Admin UI is not intuitive. Most settings and features require a deeper knowledge of the underlying technology. **What problems is Autotask solving and how is that benefiting you?** Tracking and metrics regarding work completed for billing and workload. ### 39. Clear ticket management with AI features **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** I like the clarity and the new AI features in Autotask. Additionally, I find the task management very helpful. The initial setup was also easy. **What do you dislike about Autotask?** The clarity with multiple entries and the search. The search sometimes doesn't work or I don't find what I want. **What problems is Autotask solving and how is that benefiting you?** I use Autotask for the easy editing of tickets and to get an overview of open issues with the customer. ### 40. A multi-platform integration that makes my life easier **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Autotask?** Integration into the different platforms makes my life easier. **What do you dislike about Autotask?** rights are not granted in a granular way **What problems is Autotask solving and how is that benefiting you?** ticket management and collaboration on the same ticket save us a lot of time in ticket management ### 41. Easy Ticket Creation and Smooth Team Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Tom B. | ICT-medewerker, Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2026 **What do you like best about Autotask?** The ability to create tickets easily and work as a team on them **What do you dislike about Autotask?** Some features like a easy schedule are lacking **What problems is Autotask solving and how is that benefiting you?** Collaboration is easy ### 42. Overall review **Rating:** 4.0/5.0 stars **Reviewed by:** Steven V. | Managed Services Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** Ticketing, time registration and dashboards **What do you dislike about Autotask?** Report manager is too clunky The UI needs a lot of clicks **What problems is Autotask solving and how is that benefiting you?** Ticketing and alerting. Prioritization and SLA management ### 43. Easy to Use for Everyone **Rating:** 4.0/5.0 stars **Reviewed by:** Tim J. | Driver Services Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2026 **What do you like best about Autotask?** Ease of use for all users across our business. **What do you dislike about Autotask?** Dispatch engineers calendar is not the best. **What problems is Autotask solving and how is that benefiting you?** Automation of all areas of the business. ### 44. A Great Service Desk Tool For MSP's **Rating:** 5.0/5.0 stars **Reviewed by:** Ravneil L. | Support Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2025 **What do you like best about Autotask?** I use Autotask on a daily basis for my work, It is the very first application i log into and it runs throughout the day till I get off work. I have been using this application for little over 2 years at this point. I use it for customer support when users call in and I can log tickets easily and our day to day operations on the helpdesk as IT Consultant. It easily integrates with Datto RMM to quickly glance if a device is online or offline and to easily connect to a device without have to manually search for the device saving time and extra clicks. The Dashboard is one of the most useful places to glance at information which you can customise according to your needs. You can track your hours and quickly view SLA's and upcoming tasks and tickets that are assigned to you. Managing your tickets, customer queries and issues is a breeze and the ability to prioritise issues ensures you give the best level of support to customers in a timely manner. The best feature I like is the ability to see past 5 tickets logged by a user to quickly view if the issue is reoccurring or related in any way to better support end users The ability to manage communication to and from clients all within a ticket is a great way to streamline everything under one application. I Highly recommend Autotask for any MSP use. **What do you dislike about Autotask?** There is overwhelmingly number of features data viewing capability and it can be difficult to get exact results but its not the applications downside its more of a end user training that required to get the most detailed information that's required. **What problems is Autotask solving and how is that benefiting you?** It is solving the most important problem which is customer ticket logging and the ability to track who all did what to get the issue resolved with the ability to have a history of information available with quick and powerful search tool. The ability to send communication directly to the customers and avoiding outlook to manage everything in one place is very powerful. ### 45. Smooth Integration with Other Products **Rating:** 3.5/5.0 stars **Reviewed by:** Bart v. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2026 **What do you like best about Autotask?** The integration With the other products! **What do you dislike about Autotask?** Sometimes it feels sluggish, we need to fill in to many fields **What problems is Autotask solving and how is that benefiting you?** Centrilizing our info of ticketing ### 46. Efficient and effective application **Rating:** 4.5/5.0 stars **Reviewed by:** Michael H. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Autotask?** efficient and effective. Analytics and reports are helpful **What do you dislike about Autotask?** everything for my purposes and reports works to desired efficiency **What problems is Autotask solving and how is that benefiting you?** helps with customer inventory and device system checks ### 47. Autotask, can't think of a world without it! **Rating:** 4.5/5.0 stars **Reviewed by:** Koos S. | Managing director., Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Autotask?** Dashboards Widgets Billing Contracts Integrations **What do you dislike about Autotask?** In the past: slowness, but since Kaseya acquired Autotask - everything is way better! **What problems is Autotask solving and how is that benefiting you?** Tickets, incidents, requests, RMM alerts. ### 48. Some points were key to our company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Autotask?** Management of all our users. Different access with our contractors **What do you dislike about Autotask?** The fact it is so separate from RMM. When an issue arise, the two teams throw the ball at each other to fix it. **What problems is Autotask solving and how is that benefiting you?** IT is not fixing any problem but helping us better manage ### 49. Autotask Calendar Keeps My Tasks Organized **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Autotask?** Autotask Calendar help to organize my task **What do you dislike about Autotask?** Autotask Project is not advanced enough in terms of functionality and practicality to be a good service as a project manager **What problems is Autotask solving and how is that benefiting you?** Organize my task and time ### 50. Autotask: Easy to Use and a Big Help for Our Internal IT Team **Rating:** 5.0/5.0 stars **Reviewed by:** Derek H. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Autotask?** Easy to use, with great timekeeping. It makes it simple to take notes and just as easy to reference completed tickets when I need to. **What do you dislike about Autotask?** Auto task is a great product that helps support our internal IT department **What problems is Autotask solving and how is that benefiting you?** Time management and easy ticket tracking ## Autotask Discussions - [What is Autotask Professional Services Automation (PSA) used for?](https://www.g2.com/discussions/what-is-autotask-professional-services-automation-psa-used-for) - 2 comments, 1 upvote - [View Autotask pricing details and edition comparison](https://www.g2.com/products/autotask/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+03%3A11%3A05+-0500&secure%5Bsession_id%5D=8aded95a-5623-4638-b8ae-85c4de717ba3&secure%5Btoken%5D=3c23c7efb5c01b2bc614f0b5fe8a34649a0fcd46fc0c4ff15d1ede0002345ccb&format=llm_user) ## Autotask Integrations - [Accelo](https://www.g2.com/products/accelo/reviews) - [Adaxes](https://www.g2.com/products/adaxes/reviews) - 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[Zapier](https://www.g2.com/products/zapier/reviews) - [Zomentum Connect](https://www.g2.com/products/zomentum-connect/reviews) ## Autotask Features **Administration** - Change Management - Asset Management - Reports & Analytics **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Incident Management** - Automate Ticket Routing - Ticket Prioritization - Ticket Notifications - Knowledge Base - Knowledge Base/Ticket Integration **Service Desk** - Help Desk - Incident Reports - Process Workflow **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management **Reporting** - Dashboards - Time Tracking - Surveys **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking **Access & Usability** - Mobile - Self Service - Active Directory - Multi-Channel Access **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Agentic AI - Service Desk** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Analytics** - Forecasting - Reporting - KPIs **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Administration** - Standard Integrations - Workflow - Access Management **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance ## Top Autotask Alternatives - [ConnectWise PSA](https://www.g2.com/products/connectwise-psa/reviews) - 4.0/5.0 (556 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) - 4.6/5.0 (1,293 reviews) - [Atera](https://www.g2.com/products/atera/reviews) - 4.6/5.0 (1,206 reviews)