Discussões de Conversation Intelligence Software

I ended up building two different categories and merged with using Semantic Building Blocks. If there is no option of combining components, can we have one?

Em relação aos campos mapeados de oportunidade, não inteligência de negócios

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I want to sort calls by the organization I am calling into.

We have a Chorus.ai expert at our organization but I would be able to troubleshoot on my own. Our expert gets overloaded with work and it would streamline my process, if I was able to fix this again, on my own.

Could you give an example of a department that is using this that you may not expect? I am thinking a lot of people could contribute to provide value.

Sometimes you use Zoom for personal stuff, Chorus should be mindful of this fact and avoid such recording

While I know for a fact that my organization is using Chorus constructively and ethically, I'm wondering how other people explain what Chorus is / why you use it when people ask about it. Do you frame it as a coaching tool? A tool for honoring commitments? It would also be interesting to hear... Leia mais

Os engenheiros de vendas podem usar o produto de forma diferente dos AEs, então estou curioso para saber como a pré-venda pode usar o produto.

Right now we're using Chorus for conversational analytics, but also so we don't have to sift through so much video, we can skip ahead at key points in the conversation. I was wondering if there's other utilizations for the software that we might be missing out on.

RIght Now I only see tha bility to search based off title and whoever may have been on the call - We are creating a seperate doc for more detailed info on some calls so you dont have to search through chorus

reports/feedback from the system to help sales, not just to make your platform better but to make us better.

Many of the features in Chorus are sales-focused, but how are the best Customer Success and Customer support organizations using the tool?

It would be nice to know how you've improved over time in monologue length, filler words, etc.

It seems odd to try and implement less filler words because it feels like an attempt to change their natural talking style. I can see if its really an issue for someone to help curb it but the sensitivity on this one is set a bit low to where I don't think it is useful for the majority of people... Leia mais

If I want feedback on a call how can I clip, snip, send it to someone else to review?

I'm wanting to be able to find specific areas in the conversation with my prospect. For example if I want to search not just a competitor conversation but what specifics they said about them, do I have to listen to the call or am I able to read through specific points in the conversation?

I would love to see what other capabilities are coming down the way.

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I am still in the process of learning how to use Chorus to the fullest extent. In addition to reviewing their documentation and training materials, what are some ways in which sales reps are utilizing the software to maximize workflow efficiency and results?

Being able to see how others may have used it and get some best practices would be great!

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