Discussões de Conversation Intelligence Software

I started using Gong when I worked at ZipRecruiter for my month of training, and it was beneficial. I still use Gong even after five months of working at Zip. It's such a great source to have, and always keep in mind it's there for you whenever you need it.

Call drops is an issue, need solution for that

Como o objetivo principal da plataforma é facilitar o alcance a leads para garantir oportunidades de agendar compromissos, parece uma completa negligência que as reuniões marcadas através do SalesLoft não sejam rastreadas como tal em sua integração com o SalesForce. Um patch para isso deve ser... Leia mais

Ou meu acesso ao Leveljump está disponível apenas através do SFDC. Esta pergunta pode se aplicar mais a um nível organizacional.

Estou realmente preocupado sobre como você pode avaliar um software, por favor compartilhe as respostas comigo.

Sem pergunta

Would love to have more tutorials on how the AI can be leveraged on my end to troubleshoot my own calls and recordings

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Seria ótimo ter um CRM de vendas e uma ferramenta de automação de vendas em um só lugar por um único preço. Além disso, gostaria de saber como a tecnologia de IA no SalesLoft pode me ajudar a expandir meu negócio? Algum plano para o futuro?

Eu gostaria que houvesse uma maneira de classificar os leads por quem abriu um e-mail na seção "pessoas", além de poder visualizar e comparar cadências lado a lado por porcentagens e ter o SalesLoft fazendo recomendações para uma cadência melhor. Eu gostaria que a cadência mantivesse o lead lá... Leia mais

Business Development Rep Managers, what is the frequency of use that seems to be the most appropriate and most effective with your own team members? What are the features that you leverage the most?

Chorus sometimes incorrectly measures talk time or the number of interactions. A user could manually correct that "feedback" provided by Chorus so AI would learn from that and improve the call analysis in future calls. Is this already possible, or something that can developed?

Eu acho que as chamadas não são analisadas rapidamente às vezes, e isso pode ser devido à duração das chamadas. Mas já experimentei momentos em que minhas chamadas não são analisadas por horas. Como você integra com o Gong, eu me pergunto se poderíamos ouvir uma chamada diretamente do Salesforce... Leia mais

As cadências de equipe são muito difíceis de usar de maneira consistente.

it took my site a matter of months to fix certain connections between salesforce and amazon connect, and it kept getting thrown into older versions of salesforce.

Gostaria de gerar relatórios sobre todas as minhas pessoas no Salesloft para números de celular ou até mesmo para ver quem tem a maior atividade como prospecto.

Existem algumas dicas ocultas que as pessoas normalmente não descobrem ou conhecem? Existem truques para desenvolver melhor minhas habilidades através do Gong?

With so many calls being scored a week I want my agents to be going into Observe.Ai proactively and looking at all calls scored sooner than later.

With so many students studying from home, perhaps it could help provide additional context when an instructor touches on a subject or track group participation objectively. Not something that would be applicable to me in the immediate future, but something that could be very valuable to... Leia mais

If I know we discussed something, I have trouble searching for that in the call. The AI tool doesnt seem to be good enough for that though our rep did it during the demo.

I used to be a freelancer and this tool would have made my life a lot easier. However, as a freelancer I did not have the funds to afford such a tool. A free version would be amazing.

It would be nice to be able to more accurate represent data in a visual format.I know that the reporting section already exists but it would be useful to know if there is a way to produce detailed graphs.

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Some expert tips would allow me to get the most out of all of the platform's features, especially those I might not be using a lot at the moment. For example, how to use the playbook creation would be very helpful to maximize the platform for each deal.

Currently, my organisation stores all financial data within a data warehouse and analyses it through Hyperion Financial Management. However, this does not do much with regards to data vizualisation. Can IN2 help with that?

As the core purpose of the platform is to ease the outreach to leads in order to secure opportunities to put time on the calendar it seems a complete oversight that the meetings booked through SalesLoft are not tracked as such in its integration with SalesForce. A patch for this should be a top... Leia mais

I ended up building two different categories and merged with using Semantic Building Blocks. If there is no option of combining components, can we have one?

Em relação aos campos mapeados de oportunidade, não inteligência de negócios

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I want to sort calls by the organization I am calling into.

We have a Chorus.ai expert at our organization but I would be able to troubleshoot on my own. Our expert gets overloaded with work and it would streamline my process, if I was able to fix this again, on my own.

Could you give an example of a department that is using this that you may not expect? I am thinking a lot of people could contribute to provide value.

Sometimes you use Zoom for personal stuff, Chorus should be mindful of this fact and avoid such recording

While I know for a fact that my organization is using Chorus constructively and ethically, I'm wondering how other people explain what Chorus is / why you use it when people ask about it. Do you frame it as a coaching tool? A tool for honoring commitments? It would also be interesting to hear... Leia mais

Os engenheiros de vendas podem usar o produto de forma diferente dos AEs, então estou curioso para saber como a pré-venda pode usar o produto.

Right now we're using Chorus for conversational analytics, but also so we don't have to sift through so much video, we can skip ahead at key points in the conversation. I was wondering if there's other utilizations for the software that we might be missing out on.

RIght Now I only see tha bility to search based off title and whoever may have been on the call - We are creating a seperate doc for more detailed info on some calls so you dont have to search through chorus

reports/feedback from the system to help sales, not just to make your platform better but to make us better.

Many of the features in Chorus are sales-focused, but how are the best Customer Success and Customer support organizations using the tool?

It would be nice to know how you've improved over time in monologue length, filler words, etc.

It seems odd to try and implement less filler words because it feels like an attempt to change their natural talking style. I can see if its really an issue for someone to help curb it but the sensitivity on this one is set a bit low to where I don't think it is useful for the majority of people... Leia mais

If I want feedback on a call how can I clip, snip, send it to someone else to review?

I'm wanting to be able to find specific areas in the conversation with my prospect. For example if I want to search not just a competitor conversation but what specifics they said about them, do I have to listen to the call or am I able to read through specific points in the conversation?

I would love to see what other capabilities are coming down the way.

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I am still in the process of learning how to use Chorus to the fullest extent. In addition to reviewing their documentation and training materials, what are some ways in which sales reps are utilizing the software to maximize workflow efficiency and results?

Being able to see how others may have used it and get some best practices would be great!

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