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Compare Chargebee and Zuora 
Featured Products
At a Glance
Market Segments
Small-Business (74.0% of reviews)
Mid-Market (52.8% of reviews)
Entry-Level Pricing
Starting at $0.00
No pricing available
Chargebee
Star Rating
(947)4.4 out of 5
Market Segments
Small-Business (74.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $0.00
Free Trial is available
Browse all 3 pricing plansZuora
Star Rating
(310)3.9 out of 5
Market Segments
Mid-Market (52.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ZuoraSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Chargebee excels in user satisfaction, boasting a significantly higher overall score compared to Zuora. Users appreciate the seamless integration with payment gateways, noting that creating plans and utilizing APIs is a smooth process, which enhances their overall experience.
- Users say Chargebee's implementation process is notably quick and intuitive, with many highlighting the ease of setting up the platform. Recent feedback emphasizes how the initial setup was straightforward, allowing businesses to get started without extensive delays.
- Reviewers mention that Chargebee provides a more user-friendly dashboard, making it easy to track customer subscriptions and any changes at a glance. This feature is particularly praised for helping users manage downgrades and cancellations effortlessly, which is a significant advantage for daily operations.
- According to verified reviews, Zuora offers robust automation features that help streamline recurring billing and manage various plans and currencies. Users find this functionality beneficial for reducing manual workload, although some express that it can be less intuitive compared to Chargebee's interface.
- G2 reviewers highlight that while Zuora provides valuable financial reporting tools, which are essential for tracking recurring revenue, the overall user experience is sometimes hindered by its complexity. Users have noted that it requires a bit more effort to navigate compared to Chargebee's more straightforward approach.
- Users report that Chargebee's customer support is highly rated, with many praising the quality of assistance received. In contrast, Zuora's support has received mixed feedback, with some users feeling that it could be improved to match the level of service provided by Chargebee.
Pricing
Entry-Level Pricing
Chargebee
Starter
Starting at $0.00
For ambitious companies who want to launch a subscription model and unlock their growth potential.
- Custom domain
- Multi-language support
- Support for multiple tax regions
Zuora
No pricing availableFree Trial
Chargebee
Free Trial is available
Zuora
No trial information availableRatings
Meets Requirements
8.7
766
8.0
243
Ease of Use
8.6
785
7.6
241
Ease of Setup
8.1
547
7.0
133
Ease of Admin
8.6
515
7.7
132
Quality of Support
8.5
734
7.4
231
Has the product been a good partner in doing business?
8.6
501
7.9
133
Product Direction (% positive)
8.6
752
7.9
241
Features by Category
Configuration - cpq
Not enough data
8.3
13
Not enough data
7.6
14
Not enough data
8.0
14
Not enough data
8.1
14
Not enough data
7.6
14
Pricing
Not enough data
8.8
13
Not enough data
8.8
14
Not enough data
9.0
12
Not enough data
8.6
13
Not enough data
7.8
13
Not enough data
9.4
12
Quoting
Not enough data
8.8
12
Not enough data
8.5
12
Not enough data
8.5
13
Not enough data
9.0
13
Not enough data
9.0
12
Admin
Not enough data
8.3
10
Not enough data
8.7
10
Not enough data
8.0
9
Not enough data
8.3
9
Channels
Not enough data
7.5
10
Not enough data
8.2
10
Not enough data
8.5
11
Platform
Not enough data
8.5
10
Not enough data
9.1
9
Not enough data
9.2
8
Not enough data
8.9
9
Not enough data
8.0
9
Not enough data
Not enough data
Generative AI - cpq
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Billing and Payments
8.7
219
9.2
6
8.8
231
8.9
6
8.7
231
9.2
6
Revenue Recognition
8.1
203
8.3
5
7.9
186
8.1
7
8.2
196
8.8
7
Revenue Optimization
7.1
164
6.3
5
7.4
169
6.3
5
7.7
202
6.4
6
8.0
201
8.8
7
Billing
8.7
415
|
Verified
7.9
39
8.1
352
|
Verified
7.5
35
8.2
382
|
Verified
7.0
38
7.7
248
|
Verified
7.2
20
Dunning
8.5
370
|
Verified
7.4
27
7.6
275
|
Verified
7.6
17
7.7
272
|
Verified
7.8
18
Performance
8.2
346
|
Verified
8.0
26
8.3
381
|
Verified
7.4
30
8.5
390
|
Verified
7.4
31
Reporting
7.7
223
|
Verified
8.5
14
7.6
226
|
Verified
8.3
14
7.9
261
|
Verified
8.3
15
Agentic AI - Subscription Billing
6.5
16
Not enough data
6.5
16
Not enough data
6.8
16
Not enough data
7.2
16
Not enough data
Revenue Recognition
8.5
77
9.2
6
8.4
70
8.9
6
7.9
64
8.3
6
8.5
70
8.1
6
8.4
72
8.9
6
Revenue Performance
8.4
68
Not enough data
8.2
63
Not enough data
8.0
68
Not enough data
8.3
80
Not enough data
8.1
70
Not enough data
Revenue Optimization
7.9
65
Not enough data
7.9
64
Not enough data
8.1
66
Not enough data
7.9
60
Not enough data
Integration
7.9
64
6.0
5
7.9
66
Not enough data
7.3
59
Not enough data
8.4
72
Not enough data
Customer Requirements
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contracts
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bill Generation
Not enough data
8.4
20
Not enough data
8.9
20
Not enough data
9.1
20
Bill Processing
Not enough data
8.4
18
Not enough data
8.7
17
Not enough data
8.9
19
Integration
Not enough data
8.6
18
Not enough data
8.3
17
Not enough data
8.4
16
Agentic AI - Billing
Not enough data
5.7
5
Order Management
7.5
192
|
Verified
8.5
8
8.4
240
|
Verified
8.1
8
7.5
199
|
Verified
8.1
6
8.7
255
|
Verified
8.7
9
Products & Plans
8.2
208
|
Verified
8.0
5
7.5
193
|
Verified
Not enough data
8.4
248
|
Verified
9.2
6
7.9
197
|
Verified
8.3
7
Pricing
8.5
247
|
Verified
7.9
8
8.4
245
|
Verified
8.3
7
7.8
213
|
Verified
8.1
6
Revenue Management
8.4
243
|
Verified
8.1
7
8.0
216
|
Verified
8.7
5
8.1
232
|
Verified
8.3
6
8.5
243
|
Verified
8.1
8
Integration
8.8
253
|
Verified
9.3
7
8.1
219
|
Verified
8.9
6
7.8
207
|
Verified
9.2
6
Agentic AI - Subscription Management
7.2
23
Not enough data
7.4
23
Not enough data
7.6
22
Not enough data
7.3
22
Not enough data
7.2
22
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Transactions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workflows
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounts Receivable Automation
Not enough data
Not enough data
AI - Accounts Receivable
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management
8.0
55
Not enough data
7.4
55
Not enough data
8.1
58
Not enough data
Analysis
7.9
55
Not enough data
8.1
57
Not enough data
7.6
56
Not enough data
7.6
55
Not enough data
Agentic AI - Subscription Analytics
5.8
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
6.9
8
Not enough data
Usage Metering - Usage-based billing Software
7.7
11
Not enough data
7.8
10
Not enough data
7.5
10
Not enough data
Bill Generation - Usage-based billing Software
7.3
11
Not enough data
8.8
10
Not enough data
8.7
10
Not enough data
Bill Processing - Usage-based billing Software
7.3
11
Not enough data
7.0
11
Not enough data
7.7
11
Not enough data
Integration - Usage-based billing Software
7.8
12
Not enough data
7.1
12
Not enough data
7.6
11
Not enough data
Payment failure - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Communication - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advance payment method update - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Failed payment analytics - Failed Payment Recovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Categories
Categories
Shared Categories
Chargebee and Zuora are categorized as Revenue Management, Subscription Billing, Subscription Revenue Management, Subscription Analytics, Subscription Management, and Usage-based billing software
Unique Categories
Chargebee has no unique categories
Zuora is categorized as Billing, CPQ, Accounts Receivable, Failed Payment Recovery, and Quote-to-Cash
Reviews
Reviewers' Company Size
Chargebee
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zuora
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
32.2%
Information Technology and Services
15.1%
Marketing and Advertising
7.5%
Internet
5.2%
Health, Wellness and Fitness
3.3%
Other
36.8%
Computer Software
24.5%
Information Technology and Services
12.4%
Internet
6.9%
Marketing and Advertising
5.2%
Telecommunications
4.1%
Other
46.9%
Alternatives
Discussions
Where is Chargebee based?
2 Comments
AB
Sales and Customer Success is US-based. Implementation, Tech Support, and Service is based in India. Read more
Is Chargebee safe?
2 Comments
KD
(TL;DR yes). Not sure what would be considered unsafe, but it is a very reputable brand from our experience. We've been using them for over a year and...Read more
Why should I use Chargebee instead of building my own billing system?
2 Comments
HP
Building your own billing system is capital and labor-intensive. You need to spend a minimum of $300k just to set it up, and any additional features as you...Read more
Wish to know if you operate in India? Does your application talk to any other ERP seamlessly?
1 Comment
PS
Hi Harish,
Thanks for your question! I'm a Senior Research Analyst for G2, and would be happy to help you out.
From the research I've done, it...Read more
Zuora has no more discussions with answers
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