--- title: Zoom Phone Reviews meta_title: 'Zoom Phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2671 reviews by the users' company size, role or industry to find out how Zoom Phone works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 2671 scale: '5' date_modified: '2026-08-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zoom Phone Reviews **Vendor:** Zoom **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.6/5.0 **Total Reviews:** 2,671 ## About Zoom Phone The AI-first cloud phone system built for modern work. Zoom Phone brings reliable calling, collaboration, and AI together in one simple app that keeps teams connected, from wherever they work. With AI Companion included, teams get instant summaries, prioritized voicemails, and actionable next steps to stay productive without the busywork. Built on Zoom’s trusted platform, Zoom Phone delivers 99.999% uptime, global coverage in 49+ countries, and flexible Bring Your Own Carrier (BYOC) options. Compliance is built-in, including HIPAA, GDPR, and FedRAMP. AI-first highlights: AI Concierge\* Real-time and post-call summaries Voicemail prioritization and task extraction Ask AI Companion for instant answers during or after calls Team SMS summaries in Power Pack\* Zoom Phone connects your teams and your customers in one seamless, AI-first experience. \*Available for an add-on cost. ## Zoom Phone Pros & Cons **What users like:** - Users appreciate the **intuitive interface** of Zoom Phone, making meetings and calls seamless across all devices. (1226 reviews) - Users value the **video conferencing quality** of Zoom Phone, enhancing communication and connection across timezones. (616 reviews) - Users value the **reliable call quality** of Zoom Phone, enhancing communication efficiency and supporting remote work seamlessly. (594 reviews) - Users value the **easy communication** facilitated by Zoom Phone, ensuring seamless connectivity with their teams anywhere. (498 reviews) - Users love the **excellent video quality** of Zoom Phone, enhancing their meeting experiences with clarity and ease. (410 reviews) - Users appreciate the **seamless integration and automation features** of Zoom Phone, enhancing productivity and user experience. (402 reviews) - Intuitive (374 reviews) - Screen Sharing (335 reviews) - Communication (328 reviews) - Easy Setup (319 reviews) **What users dislike:** - Users find some **limited features** in Zoom Phone, particularly in advanced calling options and international texting. (305 reviews) - Users express frustration with the **intrusive AI features** of Zoom Phone, feeling it negatively impacts their experience. (278 reviews) - Users experience frequent **meeting issues** such as lags and connection problems, particularly on the mobile app. (232 reviews) - Users report **missing features** in Zoom Phone, facing challenges with support, reporting, and feature management after updates. (202 reviews) - Users face frequent **connection issues** with Zoom Phone, leading to dropped calls and difficulties during meetings. (176 reviews) - Users often face **call issues** with delays and disconnects, affecting communication and performance quality. (172 reviews) - Expensive (162 reviews) - Internet Dependency (137 reviews) - Audio Problems (126 reviews) - Audio Issues (123 reviews) ## Zoom Phone Reviews ### 1. Smooth Experience, Better than Microsoft **Rating:** 4.0/5.0 stars **Reviewed by:** Ansh S. | Business Analyst , Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone significantly smoother than Microsoft, as it successfully avoids the bugs that frustrated me earlier. I love its user-friendly setup; it was ready to use without any hassle. The 'raise your hand' feature during Zoom calls is impressive and stands out as something Microsoft doesn't offer. It's one of the most advanced and easy-to-use features I've come across, making it a superior, less complex alternative. **What do you dislike about Zoom Phone?** I find the membership cost of Zoom Phone to be a concern. The cost should be adjusted to be more effective and accessible so that everyone can afford it. The limitation of normal Zoom calls to just five minutes without a paid membership is also frustrating, making it less accessible for users who want to have longer conversations without paying. **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone offers a smoother experience than Microsoft, with no bugs and beneficial features like hand-raising during calls, enhancing my education needs. ### 2. Superb Video Quality, Effortless Connectivity **Rating:** 4.5/5.0 stars **Reviewed by:** Harsha V. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** I like that Zoom Phone makes connecting with people very easy for professional use. It is super easy to use, and I appreciate the higher video quality, which helps in having professional conversations with higher officials where quality and a professional look are important. The initial setup of Zoom Phone was very easy. **What do you dislike about Zoom Phone?** Everything is actually good, but while attending on mobiles, it is quite hard because comments will pop up, and there should be an option to disable them if we don't want them. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone makes connecting with people professionally easy and provides high video quality, ensuring conversations look professional. ### 3. Zoom is preferred more internationally than other platforms **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Nanotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** The desktop and mobile interfaces are easy to navigate and centralized billing management for users is a plus. **What do you dislike about Zoom Phone?** Navigating in the support site can be a challenge. I've found several hyperlinks that go to dated material or that don't work. **What problems is Zoom Phone solving and how is that benefiting you?** MS Teams and Google Meet are not as easy for individuals to use without having a paid account. Many of our clients are individuals, not associated to a company. ### 4. Great Communication Tool with Minor Glitches **Rating:** 4.5/5.0 stars **Reviewed by:** Gaurav R. | marketing assistant, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I use Zoom Phone for team meetings and project discussions, and it really helps with better communication, making it easier to discuss project and team ideas. I like the video and call quality and the user interface. The video quality and call clarity are excellent, making virtual meetings much more effective. Zoom Phone has significantly improved my productivity and collaboration. The initial setup was quite easy and straightforward. **What do you dislike about Zoom Phone?** Sometimes I experience call drops or audio lag, which interrupt my meetings. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for better communication, making discussions easier, and enhancing my productivity and collaboration with excellent video quality and call clarity. ### 5. Smooth Setup, Effective Communication but High Cost **Rating:** 3.5/5.0 stars **Reviewed by:** Samuel W. | Programs Officer, Religious Institutions, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone incredibly helpful for communicating with international clients, as it simplifies the process by allowing the use of a single phone number. The integration capabilities with platforms like Zoom Meetings, Salesforce, and Microsoft Teams enhance its utility tremendously. I appreciate its accessibility across various devices, such as computers and mobile phones, supported by Windows, macOS, Android, and iOS, making it extremely user-friendly. **What do you dislike about Zoom Phone?** I find Zoom Phone to be quite expensive, especially when comparing it to other tools in the market like Microsoft Teams Phone or RingCentral, which are more affordable. Additionally, Zoom Phone requires an internet connection to function, which means I also have to account for internet costs, adding to the overall expense. **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone solves network issues, ensuring smooth communication with international clients using a single number, improving customer support at our call center. ### 6. It works well overall **Rating:** 5.0/5.0 stars **Reviewed by:** Stephany A. | Concierge Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Zoom Phone?** Zoom Phone is easy to use, reliable, and integrates smoothly with Zoom Meetings. The setup was quick, and it’s simple for everyone on our team to adopt. Having calls, voicemail, and meetings in one platform makes communication seamless. **What do you dislike about Zoom Phone?** Sometimes the mobile app can feel a little slower than the desktop version, but overall it works well. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps us stay connected no matter where we’re working. It removes the need for separate desk phones and keeps all our communication—calls, voicemail, and meetings—in one place. This saves time, reduces costs, and makes it easier for the team to manage everything from a single platform. ### 7. Zoom Phone is a Mobile Convenience Champion **Rating:** 4.5/5.0 stars **Reviewed by:** Nuthan P. | Agentic AI Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Zoom Phone?** I use Zoom Phone for attending meetings and online classes. I like that I can attend meetings on the way to the office or while away from my laptop, and then switch hassle-free to desktop once I'm near a laptop. The initial setup was easy, which is a big plus. **What do you dislike about Zoom Phone?** As the data consumption is more, the video quality is based on the bandwidth, so in the future they can resolve the quality of video calls. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone lets me attend meetings and classes from anywhere, switch seamlessly from my phone to desktop, and chat during sessions, making scheduling easy. ### 8. Hassle free digital communication **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammed L. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Zoom Phone?** Zoom Phone stands out for its seamless integration with Zoom Meetings, crystal-clear call quality, and smart features like call routing, voicemail transcription, and analytics dashboards. It simplifies business communication by keeping calls, messages, and meetings on one secure platform—making collaboration faster and more professional. **What do you dislike about Zoom Phone?** More flexibility in call settings, better analytics, and stronger third-party integrations would further enhance the Zoom Phone experience. **What problems is Zoom Phone solving and how is that benefiting you?** Cost effective, Hassle free communication. Saving time. ### 9. Effortless Team Connectivity, User-Friendly Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Pruthvi G. | Audit & Assurance In-Charge **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I really like that Zoom Phone helps me easily connect with my team, even without a laptop. It's convenient to use and adds flexibility to my work. The user-friendly interface makes it simple to search for team members, either to text or call them. Also, the initial setup was user-friendly, which I appreciated. **What do you dislike about Zoom Phone?** Sometimes I might have to log in repeatedly if inactive for a few days. It gets signed out. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps in easy connectivity with my team and works without a laptop. It's convenient, flexible for work, and the interface is user-friendly, making it uncomplicated to connect and communicate. ### 10. Video Confrencing is no more hectic **Rating:** 4.5/5.0 stars **Reviewed by:** Dhairya G. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2022 **What do you like best about Zoom Phone?** The ui is now more clean and user friendly **What do you dislike about Zoom Phone?** Ig the compatibility of using mobile phone and pc together during a meet workflow can be more seamless **What problems is Zoom Phone solving and how is that benefiting you?** Zoom helps me to conduct and schedule video meetings with my team for effective management, with no barrier of time and capacity it just works great and does the job quite efficiently. ### 11. Wonder zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Ashu A. | Content creator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2025 **What do you like best about Zoom Phone?** I like zoom meeting very much.it uses to connect people from different places and we can explain the whole work perfectly **What do you dislike about Zoom Phone?** I don't have any dislike but while connecting with people sometimes some glitch was coming. **What problems is Zoom Phone solving and how is that benefiting you?** It solves all problems like improving more features that helps in business architecture and zoom have many helpful things that are used in business. ### 12. Versatility and Complete Communication Functions **Rating:** 4.5/5.0 stars **Reviewed by:** Javier F. | Onboarding Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 10, 2026 **What do you like best about Zoom Phone?** I like Zoom Phone because it is versatile and comprehensive. I enjoy the calls, video calls with screen sharing, breakout rooms, the whiteboard, and the polls. These features make video calls more dynamic. **What do you dislike about Zoom Phone?** Sometimes it takes a while to start **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves all my communication problems and I find it versatile and comprehensive. Its features like calls, dynamic video calls, screen sharing, virtual rooms, and whiteboards make communication easier for me. ### 13. Zooming experience with Zoom **Rating:** 5.0/5.0 stars **Reviewed by:** Chaitanya Viswanadh J. | Tech Support Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Zoom Phone?** Round the clock support and seamless processing **What do you dislike about Zoom Phone?** Zoom Phone is working fine as expected. no issues **What problems is Zoom Phone solving and how is that benefiting you?** Zoom helps to effectively and efficiently connect with multiple users across various platforms seamlessly ### 14. Convenient All-in-One Communication, Minor Improvements Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Thomas D. | Chief Sales Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoom Phone?** Zoom Phone lives inside the same app as Zoom Meetings and Team Chat, so we can place calls, chat, and launch video from one interface. **What do you dislike about Zoom Phone?** You need very deep CRM/help desk integrations and highly granular call center analytics and routing out of the box. **What problems is Zoom Phone solving and how is that benefiting you?** It supports auto attendants, call queues, call flip, call whisper/barge, voicemail transcription, and unlimited domestic calls on the right plans. ### 15. Zoom review after using for 4 year **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2019 **What do you like best about Zoom Phone?** Although the fundamentals have remained the same, however the addition of AI is great. The feature to take meeting notes saves a lot of time and work. Also the whiteboard is a good addition to scrib things when brainstorming with your team. **What do you dislike about Zoom Phone?** I don't see any loose ends. A solid tool does what its meant to do. **What problems is Zoom Phone solving and how is that benefiting you?** I am consuming official meetings and training on daily basis. ### 16. Excellent cloud-based communications system **Rating:** 4.0/5.0 stars **Reviewed by:** Dave L. | Director of Information Technology, Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2024 **What do you like best about Zoom Phone?** Our staff loves Zoom Meetings and Zoom Phone is a natural to pair with it. Intuitive, easy to use. Many more people can use it than Teams or other platforms. Works great from a laptop or phone. No need for p[hone handsets. Was easy to implement. **What do you dislike about Zoom Phone?** Zoom Phone can be choppy. It requires a good internet connection. **What problems is Zoom Phone solving and how is that benefiting you?** 100% cloud-based phone and meeting systems. We never have to worry about upgrades, hardware, anything except a good internet connection. ### 17. Reliable communication tool that simplifies business calls **Rating:** 4.5/5.0 stars **Reviewed by:** Dileepsingh R. | Senior Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** August 27, 2025 **What do you like best about Zoom Phone?** Zoom phone is very reliable for day to day communication. I like its simple integration with zoom meetings and how easy it is to use to make and receive calls directly from the same platform I already use for video meetings. **What do you dislike about Zoom Phone?** The admin portal could be more intuitive - setting up advanced call routing takes some effort. Also, the mobile app sometimes has minor glitches when switching between Wi-Fi and mobile data **What problems is Zoom Phone solving and how is that benefiting you?** Zoom phone solves the issue of having separate systems for meeting and telephony. As a developer, I can stay connected with clients and team members using one unified platform. It reduces the hassle of switching between multiple tools, improves communication efficiency, and supports flexible remote work. ### 18. Efficient and Hassle-Free Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie D. | Director of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2026 **What do you like best about Zoom Phone?** I like Zoom Phone because it just gets the job done and works as intended. Also, the initial setup was easy. **What do you dislike about Zoom Phone?** nothing **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone lets me avoid using my personal phone for work. ### 19. Zoom Phone it's great **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua M. | Fintech Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Zoom Phone?** Zoom Phone makes communication seamless by combining calls, video, and messaging in one platform. I like how easy it is to use across devices, with clear call quality and reliable connectivity. It’s also flexible for both individual and team needs, making collaboration much smoother. **What do you dislike about Zoom Phone?** Obvious things like bad wifi = bad connection. Admin settings can get complicated. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves the challenge of juggling separate phone and video systems by unifying everything into one easy platform. It supports remote and hybrid work with reliable cloud access and makes scaling or managing users simple. This means smoother communication, less overhead, and the flexibility to work from anywhere. ### 20. Simple and Reliable Cloud Phone Solution Integrated with Zoom **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2025 **What do you like best about Zoom Phone?** What I like best about Zoom Phone is how intuitive and easy it is to use. The interface is clean, and it’s really simple to make and receive calls. **What do you dislike about Zoom Phone?** Sometimes call quality isn’t as consistent as I’d like, especially on weaker internet connections. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves the problem of managing business calls across multiple devices and locations. By centralizing calling within the Zoom platform, it makes communication more efficient and accessible, especially for remote or hybrid teams. This benefits us by reducing missed calls, improving responsiveness, and allowing employees to work from anywhere without relying on desk phones. ### 21. Zoom, Is it still worth it!?! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Z. | Quality Control Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2023 **What do you like best about Zoom Phone?** The platform is intuitive, scalable, and packed with features like call queues, auto attendants, and voicemail transcription — all of which help streamline workflows and improve responsiveness. From a TAM perspective, I also appreciate the robust analytics and reporting capabilities, which allow us to monitor performance and optimize call handling strategies based on real-time data. This is my best second phone number without the need to getting another physical phone or SIM. **What do you dislike about Zoom Phone?** Reporting granularity and real-time analytics could be more robust to better support operational decision-making. These aren’t blockers, but they are areas where enhancements could significantly elevate the experience for enterprise users. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone is solving the challenge of fragmented communication systems by providing a unified, cloud-based telephony solution that integrates seamlessly with our existing collaboration tools. ### 22. Easy Setup and Enhanced Call Quality at a Cheaper Rate with Zoom Phone **Rating:** 4.5/5.0 stars **Reviewed by:** Shahid N. **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I like Zoom Phone's interface; it's super easy to understand. It helps me make calls easier and faster and allows me to easily connect with my clients. The call quality is better, and it's cheaper with better plans than what I had before. It was also very easy to set up, not a huge task. **What do you dislike about Zoom Phone?** Sometimes there are network issues. It's limited in certain areas and they should integrate it in India as well. It has very limited availability. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps me easily connect with my US clients through its easy interface, making cold calling simpler. ### 23. Zoom allows us to reach many people around the USA!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Religious Institutions | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** We have been getting better phone coverage on Zoom. we use to have issues using Zoom on the phone, but it has improved drastically that I recommend zoom on the phone to many **What do you dislike about Zoom Phone?** All is excellent, I love using Zoom on the phone and I urge others to do so. **What problems is Zoom Phone solving and how is that benefiting you?** The problem it is solving is that I am able to reach many church people who do not want to be in-person because of the scare of Covid. The benefit is that people are still able to hear the word of God and they also continue to give even when online ### 24. Reliable for Professional Use, But Battery Drains Fast **Rating:** 3.5/5.0 stars **Reviewed by:** Arghya B. **Reviewed Date:** September 16, 2025 **What do you like best about Zoom Phone?** I find Zoom Phone excellent for professional scenarios, especially for conference calls with multiple participants connecting remotely. The setup was straightforward, and I experienced no challenging issues during installation. I appreciate the ability to make both audio and video calls, share screens, and connect numerous people simultaneously. The background changing feature is particularly useful in professional settings. I value the control it offers in sharing links without passwords and the ease of disconnecting unwanted participants. **What do you dislike about Zoom Phone?** {"I find that Zoom Phone uses a significant amount of battery, especially when used continuously for an hour, which is more than I experienced with Google Meet.","The application on the laptop sometimes changes positions unexpectedly, which can be puzzling and disrupt the user experience."} **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone enables seamless audio and video calls, screen sharing, and connecting multiple participants, which enhances remote conferencing and professional communication. ### 25. Innovating the way teams communicate **Rating:** 4.0/5.0 stars **Reviewed by:** Saurav S. | Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Zoom Phone?** The user interface is very friendly like before but still doesn't miss out on any feature. New AI features work smooth. **What do you dislike about Zoom Phone?** AI integration can be expanded to get an improved meeting recap, action points and summary. **What problems is Zoom Phone solving and how is that benefiting you?** It is providing a way to enable virtual communication. It helps me schedule virtual meetings with teams to ensure collaboration across different teams which improves the efficiency. ### 26. Instant Meetings, User-Friendly Interface **Rating:** 4.0/5.0 stars **Reviewed by:** Raghvendra P. | QA Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2025 **What do you like best about Zoom Phone?** I like that the application user interface is easy to use, making it simple for me to navigate. Joining meetings instantly on the go is a great feature that Zoom Phone provides. I also appreciate the ease of sharing meeting links to any platform, which adds to its versatility. The initial setup was very easy and user-friendly, which I found to be a massive plus. **What do you dislike about Zoom Phone?** Stability with low network speed **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone lets me instantly join meetings on the go. The user interface is easy to use and I can share meeting links across platforms. ### 27. Elevated Communication with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Assaf R. | Strategic Account Manager, North America , Enterprise (> 1000 emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** I really like how easy Zoom Phone is to use, and the quality is pretty good compared to other vendors. I also love the integration with Google Calendar, which makes it straightforward to schedule appointments and have all the information readily available. It's easy to record meetings and share recordings, which is quite convenient. **What do you dislike about Zoom Phone?** There's a bit of a lag, but I think it's probably due to slow Internet and not really probably Zoom's fault. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone provides an easy way to have video and audio conferences with employees and customers worldwide. ### 28. Reliable On-the-Go Communication with Great Features **Rating:** 5.0/5.0 stars **Reviewed by:** Satvik A. | Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Zoom Phone?** I like that with Zoom Phone, there are no connectivity issues. It's got good features and the chat window saves the files, photos, and documents we share. Plus, it's a very reliable app in general. **What do you dislike about Zoom Phone?** I think persistent memory across chats could be improved. Sometimes the files from regular meetings might not be saved, and that gets annoying. That's definitely something I think could be changed. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone to connect with clients and for meetings on the go. It's reliable, especially since Zoom is popular globally, allowing me to connect easily with many people. ### 29. Seamless Connectivity, Perfect for Educational Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mohit L. **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I like Zoom Phone's features like screen sharing, breakout rooms, and seamless connectivity. These features are essential, as without breakout rooms, our college can't conduct PTM meetings, and screen sharing is necessary for me to show my work. The initial setup was quite easy, which was a positive experience. **What do you dislike about Zoom Phone?** I sometimes have audio issues and can't connect using Bluetooth headphones. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone helps me stay in contact with college from afar, making distance less of an issue. It provides essential features like screen sharing and breakout rooms for PTM meetings, alongside seamless connectivity. ### 30. Zoom meetings **Rating:** 4.0/5.0 stars **Reviewed by:** Prashan S. | Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** Zoom is most powerful and have good speed for meetings. It is vocalised in a good manner. **What do you dislike about Zoom Phone?** Zoom must have capability of detecting poor connection that is important for meet ups. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom offers me to organise some knowledgeable meetings and webinars. It is benefiting me in compact manner and with all features. ### 31. Essential Communication and Sharing Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Rob D. | Sys Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about Zoom Phone?** It's nice to be able to take a call on a laptop or phone. There was a time when simultaneous logins were not supported. **What do you dislike about Zoom Phone?** Nothing to add at this time. Since switching to new RMM, updates are pushed from there. **What problems is Zoom Phone solving and how is that benefiting you?** Availabitly from multipe devices including phone, sharing files, scheduling meetings, video chats, app integrations. ### 32. Zoom Phone Makes Calling and Meetings Effortless **Rating:** 4.5/5.0 stars **Reviewed by:** Kelsey V. | Hair Stylist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Zoom Phone?** zoom phone makes it easy to call or have meetings **What do you dislike about Zoom Phone?** sometimes the connection is rough or it freezes **What problems is Zoom Phone solving and how is that benefiting you?** it is making having meetings and phone calls a lot easier ### 33. Empowers Collaboration with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Pradeep r. | Content writer intern, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I like how Zoom Phone can handle many people at a time, and the quality is really good. I appreciate Zoom's Whiteboard and annotation tools for creating a shared, visual space for real-time brainstorming and explaining complex ideas with diagrams and notes. **What do you dislike about Zoom Phone?** I find that Zoom Phone could be improved, primarily relating to inconsistent call reliability. It needs some optimization. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone handles many people at once with good quality and makes attending meetings easy. The Whiteboard and drawing tools create a shared, visual space for brainstorming and explaining ideas. ### 34. My experience with zoom phone **Rating:** 4.5/5.0 stars **Reviewed by:** Susil B. | SDE-II, Mid-Market (51-1000 emp.) **Reviewed Date:** September 14, 2025 **What do you like best about Zoom Phone?** I like zoom phone because t makes calling easy and reliable from anywhere. It works on mobile, desktop, or desk phones, and connects smoothly with Zoom Meetings and Chat. Features like call forwarding, voicemail, and recording are very helpful for daily work. **What do you dislike about Zoom Phone?** I have not found any dislikes about Zoom Phone. It’s reliable, easy to use, and all the features work smoothly for our needs. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone is solving the problem of managing calls from different locations by giving us one cloud-based system. It makes communication easier because we can use the same app for calls, meetings, and messages. ### 35. Easy to use, turn-key communication & collaboration solution **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** New AI companion is very helpful, especially for summarizing voicemails. Additionally, being able to control desk phone from computer has been great as it enables a hybrid-LDAP solution with all contacts associated with work email(s). Additionally, the hands-free firmware update process has been great. **What do you dislike about Zoom Phone?** Ability to perform more hardware specific functions (similar to Yealink's Cloud management services) would be helpful as any changes still, generally, need to be made locally. **What problems is Zoom Phone solving and how is that benefiting you?** Remote meeting, the ability to communicate with clients who are far away or inaccessible via traditional meeting methods. We're also very happy to have all of our communication methods truly unified instead of piece-mealed and fragmemented. The Zoom chat feature has been an unexpected & pleasant surprise. ### 36. Convenient and Effective Communication Tool with Room for UI Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammed S. | Student, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2025 **What do you like best about Zoom Phone?** I appreciate that Zoom Phone solves the problem of having to search for different apps to communicate, making it easier for me to talk to friends and family abroad. I also like the AI companion, which I find great. I am satisfied with the way things are now. **What do you dislike about Zoom Phone?** I think the UI is too formal, it needs a little bit comfy color to it in my opinion. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone makes communication easier by eliminating the need to search for different apps to talk to friends. ### 37. Simple, Reliable Calling in Zoom **Rating:** 3.5/5.0 stars **Reviewed by:** Shreya G. | Content Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2026 **What do you like best about Zoom Phone?** I like how Zoom Phone makes calling simple and reliable, especially since it works seamlessly with Zoom meetings and the rest of the Zoom ecosystem. **What do you dislike about Zoom Phone?** Sometimes the call management and settings can feel a bit limited, and it takes time to find or adjust certain features. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone replaces traditional phone systems with a cloud-based solution, making it easier to manage calls from anywhere. It improves flexibility, reduces dependency on hardware, and keeps communication consistent. ### 38. Meetings app on mobile. **Rating:** 5.0/5.0 stars **Reviewed by:** sumeet s. | Software development intern, Mid-Market (51-1000 emp.) **Reviewed Date:** December 25, 2025 **What do you like best about Zoom Phone?** Easy to use user interface and provides overall functionality **What do you dislike about Zoom Phone?** It is a Little laggy sometimes that is a little frustrating. **What problems is Zoom Phone solving and how is that benefiting you?** Being able toh join my meetings from the my handheld device makes it easier for me to communicate with my team when I am on the go. ### 39. Seamless Communication with Handy Admin Controls **Rating:** 4.0/5.0 stars **Reviewed by:** Shakti Prasad S. **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I really like how Zoom Phone seamlessly connects with other peers for chatting and video calls. The hand raise option is great because it shows if anyone is interested to talk without interrupting others. I also like the admin controls; being able to manage participants, mute, remove them from meetings, and make participants wait in the lobby enhances my experience. Additionally, the initial setup of Zoom Phone was pretty easy. **What do you dislike about Zoom Phone?** The free limits should be increased. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone seamlessly connects me with peers for chatting and video calls. ### 40. Reliable Cloud PBX **Rating:** 4.0/5.0 stars **Reviewed by:** Luca P. | Chief Operations Officer DEQUA Studio | Formerly CTO in MarTech, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Zoom Phone?** • Seamless Zoom ecosystem integration: Zoom Phone fits tightly into the broader Zoom platform, making transitions from voice calls to full video meetings quick. This interoperability is a major efficiency booster for teams already using Zoom for meetings and chat. • Unified communication: The platform centralizes business calling, video conferencing, team chat, and SMS in a single application, available across Windows, Mac, iOS, Android, and SIP desk phones. It is rare to find a unified app that delivers this level of cross-platform consistency. • Advanced call management: Features include call forwarding, recording, voicemail transcription, caller ID, call queues, auto attendants, and analytics. The ability to define personal and system-wide call handling rules, and to route calls intelligently, reduces administrative overhead. • Cloud-based, no hardware lock-in: The entire system runs in the cloud, with centralized admin controls, eliminating the need for on-premise PBX hardware. This makes deployment and scaling straightforward, even for global organizations. • Security and reliability: End-to-end encryption, global data center redundancy, and enterprise-grade quality of service are standard. Masking personal data from dashboards and call logs is a thoughtful touch for privacy. • Mobility: Users can receive and make calls from anywhere, on any device, without juggling multiple apps or services. Shared line groups, call delegation, and device handoff further extend flexibility. • Third-party integrations: Native integrations, such as with Salesforce for click-to-dial and automated logging, help bridge communication and business processes. **What do you dislike about Zoom Phone?** • Network dependency: Call quality depends entirely on internet stability. In regions or offices with patchy connectivity, dropped calls, lag, or degraded audio become noticeable pain points. This is a fundamental limitation of cloud VoIP, and Zoom Phone does not offer any offline fallback. • Occasional call quality issues: While generally reliable, some users report intermittent clarity problems or disconnections, even with strong internet. These issues seem to crop up during peak hours or with specific carrier interconnects. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone consolidates business telephony into the same platform already used for video meetings and team chat, eliminating the need to manage disparate systems for voice, video, and messaging. This unification streamlines daily communication, reduces app fatigue, and simplifies IT overhead. For distributed teams, it delivers consistent call quality and unified communication tools across all locations. The ability to quickly escalate a call to a video meeting, or vice versa, is a game-changer for ad-hoc collaboration and customer interactions. ### 41. One of my favorite platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about Zoom Phone?** How easy it is to use and doesn't crash as frequently as TEAMS and WebEx do. One of the things that I do really like is the AI transcript, it is much more reliable than on TEAMS and other platforms. **What do you dislike about Zoom Phone?** Playing games on this is not the best to be honest, it is easier on Discord, which i am not a fan of. The same issue persists, if you are in a game, you have to have the audio SUPER loud to hear the game on both ends, but it is to loud if someone talks and just about blows out a speaker. **What problems is Zoom Phone solving and how is that benefiting you?** Being able to use Zoom enabled meetings that need to happen face-to-face happen virtually. It was a great tool when it came out and it is constantly getting upgrades for the better. You can tell that it has hit the mainstream as people are using Zoom for a verb now for online meetings vs other platform names. ### 42. Video conferencing app for organization and in teams. **Rating:** 5.0/5.0 stars **Reviewed by:** ABHISHEK K. | Graduate Engineering Trainee, Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Zoom Phone?** It has the access for recording and multiple new features like editing background and many more. **What do you dislike about Zoom Phone?** It has to add artificial intelligence too. **What problems is Zoom Phone solving and how is that benefiting you?** It helps to solve online classes in tough times like covid, It also helps to meet with our colleagues in the organisation. It also helps to share our screen and record the lecture or video our seniors hold. ### 43. Zoom Phone: Easy Setup, Reliable for Meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Suchi S. **Reviewed Date:** September 23, 2025 **What do you like best about Zoom Phone?** I appreciate how Zoom Phone is helpful and beneficial, especially for meetings. Its recording feature stands out as extremely useful, allowing me to capture, download, and share meeting recordings effortlessly. The ease of setting up profiles and connecting with anyone makes using it straightforward. I also find the feature of getting written transcripts of spoken words beneficial. It’s a reliable tool I have used for a long time and prefer over others like Google Meet. The trustworthiness and usefulness of Zoom Phone make it something I would recommend and continue using. **What do you dislike about Zoom Phone?** Nothing to dislike **What problems is Zoom Phone solving and how is that benefiting you?** I find Zoom Phone indispensable for connecting via audio and video, recording meetings, and sharing them. It simplifies communication, making it easy to set up and use, fostering reliable office connectivity without needing other tools. ### 44. Most amazing app there in the market **Rating:** 3.5/5.0 stars **Reviewed by:** Arjun T. | Senior executive recruiter, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2025 **What do you like best about Zoom Phone?** I really appreciate the user interface because it helps me manage both my calendar and allows me to call my candidates at the same time. **What do you dislike about Zoom Phone?** To be honest, I have tried many similar apps, but Zoom stands out as the best. **What problems is Zoom Phone solving and how is that benefiting you?** The best feature is that it integrates with other services I use, allowing me to handle multiple tasks at the same time. I can create meetings, share interview invites, and do many other things as well. Overall, Zoom is a platform I would recommend. ### 45. One of a great phones for Calling when you work remotely **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole G. | Video editor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 01, 2025 **What do you like best about Zoom Phone?** I like that I can record calls, access my voicemails, and send SMS messages all in one place. It's convenient to have everything together like this. **What do you dislike about Zoom Phone?** Nothing for the moment, but I would like they to offer the opportunity to have meetings while calling without needed to disconnect audio from de meeting to make the call. **What problems is Zoom Phone solving and how is that benefiting you?** Staying connected while working remotely from another country has been essential for me. Communication abroad can sometimes be challenging, but it is crucial for maintaining productivity and collaboration with my team. ### 46. Best software and easy to use for the first time. **Rating:** 5.0/5.0 stars **Reviewed by:** nthethe l. | Surveillance Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2022 **What do you like best about Zoom Phone?** Smarter AI Companion – Can now take actions for you like scheduling follow-ups, writing documents, and generating meeting video clips. Live Meeting Notes – Get real-time summaries during calls so you can focus on the discussion. Mobile Voice Recorder with AI – Record conversations offline and get transcripts and summaries when synced. Better Multilingual Support – Real-time transcription in 36+ languages with customizable captions. Zoom Tasks – Automatically creates to-do lists from meetings, chats, and emails. Customizable Team Chat Sidebar – Reorder and pin chats for faster navigation. Improved Security – Major vulnerabilities patched for safer use. Upcoming Changes – New service status site launches August 14, 2025; support for 32-bit Windows ends December 15, 2025. **What do you dislike about Zoom Phone?** Zoom’s reminders depend entirely on Wi-Fi or mobile data. If I’m traveling or in a location with poor connectivity, I don’t receive any meeting alerts. This has caused me to miss important sessions simply because there was no way to get notified without internet. Adding an SMS reminder option would solve this problem — SMS works on regular cellular networks, so even without data, I could still be reminded in time. For busy professionals and people in remote areas, this could be a game changer. **Recommendations to others considering Zoom Phone:** Zoom has, by a wide margin, the most elevated gathering limit out of all the significant video conferencing platforms.If you're searching for a video meeting application for a huge organization to utilize, then, at that point, Zoom checks out. You can most likely get your whole organization on a similar call, which truly helps for organizations working from a distance. **What problems is Zoom Phone solving and how is that benefiting you?** Straightforwardness - regardless you want to do inside your gathering, your involvement in Zoom is easy, basic and instinctive. Practical - Zoom is ideally suited for developing your business correspondences without an oppressive time or monetary venture. ### 47. Join or Host Zoom Meetings On the Go **Rating:** 5.0/5.0 stars **Reviewed by:** Meidan R. | Equipment and Computerized Systems Validation, Projects Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Zoom Phone?** I like that I can use Zoom and join or host Zoom meetings while I’m on the way. **What do you dislike about Zoom Phone?** Sometimes I can’t see all the little face blocks **What problems is Zoom Phone solving and how is that benefiting you?** I can meet people while I’m driving ### 48. Simple Interface Makes Online Meetings Effortless **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 24, 2025 **What do you like best about Zoom Phone?** I use Zoom Phone for meetings and I really like its simple UI. It's easy to use with simple buttons for the mic, video, and mute without needing to search around. The initial setup is good too, allowing me to login, create an ID, and go. **What do you dislike about Zoom Phone?** Private message options should be there. **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone solves the need for offline meetings and travel by enabling online meetings. The simple UI with easy-to-find buttons for mic, video, and mute enhances usability. ### 49. User-Friendly and Essential for Remote Meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh K. **Reviewed Date:** December 18, 2025 **What do you like best about Zoom Phone?** I like that Zoom Phone is user-friendly and allows me to access audio and video live from anywhere. It's very easy to operate with its features, making it a convenient tool for attending online meetings and classes. My team also finds it easy to work with, and I'm really satisfied with the features it offers. **What do you dislike about Zoom Phone?** nothing **What problems is Zoom Phone solving and how is that benefiting you?** Zoom Phone allows me to attend meetings from anywhere, especially when offline isn't an option. It's user-friendly, providing easy access to live audio and video. ### 50. Seamless Connectivity, Needs Whiteboard Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 20, 2025 **What do you like best about Zoom Phone?** I really appreciate Zoom Phone's seamless connectivity, which allows me to call and meet with colleagues without network errors. It's definitely a benefit for us. Also, the setup process is easy and not complicated—just adjust the settings and it's ready to go. **What do you dislike about Zoom Phone?** Basically, the whiteboard in Zoom Phone is not doing good. The whiteboard could be improved. **What problems is Zoom Phone solving and how is that benefiting you?** I use Zoom Phone for meetings and chatting with colleagues. It provides seamless connectivity without network errors, which is a benefit for us. - [View Zoom Phone pricing details and edition comparison](https://www.g2.com/products/zoom-zoom-phone/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+12%3A37%3A11+-0500&secure%5Bsession_id%5D=f085111c-f5c6-4385-a5a4-7aa31f95af07&secure%5Btoken%5D=98c5f5fa28a68c53cc6c44f28ddb0c1ccb5141d3b9236a51f73ae77f435d7fa2&format=llm_user) ## Zoom Phone Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - [Google Ads](https://www.g2.com/products/google-ads/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) - 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[Slack](https://www.g2.com/products/slack/reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - [Zoom Events and Webinars](https://www.g2.com/products/zoom-events-and-webinars/reviews) - [Zoom Phone](https://www.g2.com/products/zoom-zoom-phone/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Zoom Phone Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - 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