Zoom Phone Reviews & Product Details

What stands out most is how effortlessly Zoom Phone brings everything together. The UI/UX is clean and intuitive, making navigation seamless whether I’m taking quick client calls on mobile or managing them from my desk. The audio performance is remarkably crisp and stable even on cellular data, with practically zero lag or dropped calls. On top of that, the integrations with daily workspace tools and calendars keep all communication organized in one hub. The built-in AI features—like smart voicemail transcription and automatic call summaries—save serious time every single day. For the quality and feature set you get, the pricing delivers incredible value and ROI compared to traditional phone systems, and the overall setup and onboarding was practically painless right out of the box. Review collected by and hosted on G2.com.

If I could change anything, it'd definitely be the battery drain during those back-to-back, long calls on mobile—it can be a bit heavy. Also, the backend routing and setup rules still feel slightly clunky and buried deep in menus. It’d be amazing if they could make those admin settings a bit more intuitive and easier to navigate for everyday users. Review collected by and hosted on G2.com.

The UI was pretty good. If the numbers were clean that they can assign it would be a useful tool - unfortunately - they appear to hand out numbers that are already marked as spam. Review collected by and hosted on G2.com.

The phone number I was assigned through the service was marked as SPAM so it couldn't make calls into AT&T. The solution support offered me was to submit a form to AT&T. I have a lot more accounts to setup - and I don't want to start by having to test phone numbers for each account. Review collected by and hosted on G2.com.

What I like best about Zoom Phone is how seamlessly it ties into the rest of the Zoom ecosystem. I can start a call, jump into a video meeting, and send a chat message all from the same app, so I’m not juggling separate tools. The interface is clean and easy to learn, and call quality has been consistently clear and reliable, even when I’m working remotely or switching between my laptop and phone. Features like voicemail transcription, call forwarding, and call history synced across devices save me time every week, and the AI-powered call summaries make follow-ups much easier. Setup was quick for our team, and the pricing is competitive compared to traditional phone systems, which has been a real cost saver. Review collected by and hosted on G2.com.

My main frustration with Zoom Phone is that the admin settings can be hard to navigate. Options like call queues, auto attendants, and user permissions are spread across several menus, so even small changes take longer than they should. The desktop app also uses a lot of system resources when I’m on a call while screen sharing or running a meeting, and I’ve occasionally had call quality dip on weaker Wi-Fi. Customer support can be slow to respond on more technical issues, and I’d like to see more detailed, easier-to-read call analytics built in. Some of the more advanced features, like AI summaries and extra calling plans, also feel like pricey add-ons, which makes the cost harder to justify for smaller teams. A simpler admin dashboard and clearer pricing tiers would go a long way. Review collected by and hosted on G2.com.

What I like most about Zoom Phone is how easy it makes it to manage work calls in one place. I can stay connected with colleagues and clients without relying solely on a traditional phone system. The call quality is consistently good, and everyday features like call forwarding and voicemail are genuinely helpful for my daily workflow. Overall, it’s a solid option for keeping teams connected, especially when people are working from different locations. Review collected by and hosted on G2.com.

One thing I dislike about Zoom Phone is that call quality can sometimes depend heavily on the internet connection. It can also take a bit of time to get familiar with all the features and settings. If you’re used to a regular phone system, the initial setup may feel a little confusing at first. Overall, it works well, but a simpler setup process and more consistent call quality would make it even better. Review collected by and hosted on G2.com.

We have continued using zoom because it's more flexible in what we need to carry our classes throughout all the locations. We rely heavily on the zoom platform and they are very responsive when situations of connectivity arise. Review collected by and hosted on G2.com.

One thing that would improve it concerns the way files get labeled in the cloud storage. If they have to be downloaded for any reason, you have to remember the name you gave it because that name does not carry over when it's downloaded. That's a bit frustrating. Review collected by and hosted on G2.com.

I like that Zoom Phone makes it easy to talk with colleagues when I’m away from the office or traveling. The connection is usually very good, quick, and efficient, and I don’t normally have connection problems unless it’s something on my end. I also like that it works on different phones, not just iPhones, and on desktop, so I can move a conversation from one device to another without friction. It worked better on mobile than Microsoft Teams and was more portable. Call forwarding is useful when I need to pass a client’s question to my manager, and I find the desk phone support options helpful when something goes wrong. Setup was very easy and took about 10 minutes. Review collected by and hosted on G2.com.

I find the auto receptionist and IVR responses aren’t always as accurate as we’d want, and they aren’t always helpful in explaining to clients what they need to do. That could be improved. Review collected by and hosted on G2.com.

Integration with Zoom Meetings and Team Chat. Flexibility across devices. Calls work through desktop and mobile apps as well as desk phones, so remote or hybrid works. We switched our team over to Zoom Phone a few months ago and it’s been a pretty painless move. Review collected by and hosted on G2.com.

Zoom Phone does the basics well, but it’s not perfect. The biggest frustration for us is that the advanced call-center features feel thin. If you need detailed queue reporting or deep CRM workflows, you’ll probably end up paying for add-ons or a separate tool. Review collected by and hosted on G2.com.

Zoom Phone is good as its easy to set up, its very reliable and its easily scaleable. I like how you can integrate it into meetings and team chat. I like its call summary AI feature. and with no on prem hardware it can be quite cost effective. Review collected by and hosted on G2.com.

The add on costs can get quite expensive and the support can sometimes be quite slow. For the normal user the UI is very friendly especially if already using zoom, the trouble does come from admin portals are quite annoying to try and achieve complex tasks. Review collected by and hosted on G2.com.

We use Zoom Phone mainly for internal team calls, and it’s really convenient because everything is in one place. The call forwarding is great—if you’re not available, it automatically forwards to someone else, so no call gets missed. Voicemail and SMS also work smoothly, and I can check voicemails directly from the app without any hassle. Review collected by and hosted on G2.com.

The auto attendant setup was a bit confusing at first, and it took us some time to figure out how to configure it properly. Also, sometimes the call quality drops suddenly even on a good internet connection, which is a bit frustrating when you’re in the middle of an important internal discussion. Review collected by and hosted on G2.com.

I find Zoom Phone easy to use, with a smooth UI and not a lot of bugs. I can minimize it and scroll through other applications while using it. It’s handy to join meetings on my phone when I’m outside and can’t carry my laptop. For audio calls, I can just unmute myself, and I can connect my earbuds and unmute from them. The setup was quite easy; I just had to install it and make sure my profile was set up. Review collected by and hosted on G2.com.

I find Zoom Phone's UI too plain and bland, and it isn't very enticing visually. I also didn't like that, without a profile photo, a big letter from my name appeared, especially in meetings with lots of people. I wish it had an automatic note taker on the phone that saved a brief meeting summary in the Zoom app. Review collected by and hosted on G2.com.