Zettle by PayPal

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4.4 out of 5 stars

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Zettle by PayPal Reviews & Product Details

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Zettle by PayPal Reviews (32)

Reviews

Zettle by PayPal Reviews (32)

4.4
32 reviews

Review Summary

Generated using AI from real user reviews
Users consistently praise the product for its ease of use and fast payments, making it a reliable choice for small businesses. The seamless integration with PayPal and mobile efficiency enhance the overall experience, allowing for quick transactions and effective sales tracking. However, some users note that it lacks advanced features and customization options.

Pros & Cons

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Krishnan K.
KK
Senior Consultant
Financial Services
Enterprise (> 1000 emp.)
"Effortless Payments and Inventory Management for Small Businesses using Zettle by Paypal"
What do you like best about Zettle by PayPal?

Zettle by PayPal is a user-friendly point of sale system that allows small businesses to accept payments, manage inventory, and track sales seamlessly across multiple devices. It combines hardware such as card readers with a mobile app, supporting contactless payments, digital wallets, and real-time analytics. This makes it a great choice for retailers, cafes, and service providers. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Zettle by PayPal can feel restrictive because it offers limited customization options, sometimes experiences integration issues with third-party apps, and depends on proprietary hardware to access its full range of features. Review collected by and hosted on G2.com.

James W.
JW
Head of Business Systems
Small-Business (50 or fewer emp.)
"Zettle by PayPal is a user-friendly, designed for small businesses."
What do you like best about Zettle by PayPal?

No Monthly Fees: The Zettle app is free to use, with no subscription required.

Affordable Hardware: Card readers start at just $29, and terminals from $199.

Simple Setup: Easy to get started with just a mobile device and a card reader.

Contactless Payments: Accepts tap-to-pay, Apple Pay, Google Pay, and PayPal/Venmo.

Inventory & Sales Tracking: Built-in tools for managing stock and generating reports.

Unlimited Users: Add as many team members as needed without extra cost.

PayPal Integration: Seamless connection to PayPal accounts for managing funds. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

No Offline Mode: Requires a stable internet connection to process transactions.

Limited Customization: Few options for tailoring receipts, interface, or workflows.

Basic Features Only: Lacks advanced tools like CRM, loyalty programs, or marketing automation.

Limited Integrations: Fewer third-party app connections compared to competitors like Square.

Hardware Dependency: Optimal use often requires Zettle-specific devices. Review collected by and hosted on G2.com.

Marlen M.
MM
Operations Manager
Small-Business (50 or fewer emp.)
"Easy to Use, Fast Payments, and Flexible Options with Zettle"
What do you like best about Zettle by PayPal?

Easy to use. It doesn’t take long to pay. Zettle has many options to use, so I can pay in the way that works best for me. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Zettle doesn’t offer monthly auto-pay. I have to go through the payment process every month. Review collected by and hosted on G2.com.

DV
Treasurer- Fundraising Liason
Small-Business (50 or fewer emp.)
"Portable, Convenient, and Easy Payments Anywhere"
What do you like best about Zettle by PayPal?

Zettle is portable and convenient and easy to use - it can be used to process payments at events with or without the optional reader Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

It’s super easy to use - I think it’s a great product Review collected by and hosted on G2.com.

SURYA R.
SR
Senior Analyst
Small-Business (50 or fewer emp.)
"Smooth and Reliable Payment Solution for Small Businesses"
What do you like best about Zettle by PayPal?

Zettle by PayPal makes it super easy to accept payments without any hassle. The setup is quick, and the app interface is clean and intuitive. I really like how seamlessly it connects with my PayPal account — transactions are fast, and I can track everything in one place. It’s great for small businesses or anyone who wants a simple way to manage payments and sales reports. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Sometimes, the device takes a few seconds to reconnect if the internet signal drops, and transaction fees could be a little more competitive. But overall, it’s very reliable once everything is set up. Review collected by and hosted on G2.com.

Jamie  H.
JH
Clerk
Small-Business (50 or fewer emp.)
"Fast, Convenient, and Seamless Smartphone Access Anywhere"
What do you like best about Zettle by PayPal?

Fast and convenient—I really liked how smoothly it worked with my smartphone, and how it made everything easy to access from anywhere. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

They do not help solve issues with fraud, they just close out your account without any assistance on correcting the issue. The customer tried to steal money from me and my account was closed. Review collected by and hosted on G2.com.

Laura L.
LL
Influencer Marketing Manager
Mid-Market (51-1000 emp.)
"Easy-to-use tool that made managing sales and payments much simpler for my small business."
What do you like best about Zettle by PayPal?

What I like best about Zettle by PayPal is how simple it makes accepting payments and tracking sales — everything works smoothly and integrates perfectly with PayPal. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

Sometimes the app can be a bit slow when processing transactions, and the reporting features could be more detailed. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management
AN
Small-Business (50 or fewer emp.)
"Easy to Use for Large Events, Reliable Performance"
What do you like best about Zettle by PayPal?

I like how easy it is to use. Our company uses it foron a large event with terminals the day of the event. It is easy to integrate with our PayPal account. The app is simple to use. The money moves around easily. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

I do wish Zettle was linked to something besides Paypal, like Stripe but with what it needs to accomplish, it does it well. Review collected by and hosted on G2.com.

Jayna B.
JB
Receptionist
Small-Business (50 or fewer emp.)
"Convenient Service That Keeps Things Simple"
What do you like best about Zettle by PayPal?

The convenience of the service is that it is very easy to use Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

It can take a while to load, and the customer is waiting. Review collected by and hosted on G2.com.

Verified User in Food Production
UF
Small-Business (50 or fewer emp.)
"Convenient, Easy to Use, and Fast"
What do you like best about Zettle by PayPal?

Convenient and easy to use. I can link my PayPal Business account to it. I only use it for my hobby job of making and selling cakes. Review collected by and hosted on G2.com.

What do you dislike about Zettle by PayPal?

High fees for manual entry of the card information, which I often must do. Review collected by and hosted on G2.com.

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Zettle by PayPal Comparisons
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Zettle by PayPal Features
Credit Card Payments
Barcode Scanning
Hardware Integration
Loyalty Programs
Email Marketing
Inventory Management
Employee Management
Reporting
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Zettle by PayPal